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Kudos0

Norton mobile security frequently log out from nokia 7 plus

Norton Mobile security frequently log out from system after version updated to 4.3.0.4223

Replies

Kudos0

Re: Norton mobile security frequently log out from nokia 7 plus

How often is often?

What features does this log out affect? 

Have you restarted your device since installing the update? 

What Android version is on your device?

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton mobile security frequently log out from nokia 7 plus

Several times in a day, after restarting the device remain same thing effected zone are app advisor and real time scan not only that set up required also android version 8.1.0 security patch level 1st august 2018
Kudos0

Re: Norton mobile security frequently log out from nokia 7 plus

Try clearing the app cache and app data for Norton Mobile Security, NMS.  

Try going into the Norton Mobile Security, NMS app settings. Tap on the 3 bars at the top left of the NMS screen and tap on Settings. Scroll down to the Anti Theft section and turn off the Device Administrator setting.  Now go to Android Settings - Apps. Scroll to the NMS app and clear the app cache and app Data. Restart the device and turn the Device Administrator setting back on. This will reset your NMS to a trial version. To get the full version back, open the NMS app, tap on the 3 bars at the top left, then tap Sign In. Enter your Norton Account information and you should have the full version again.

Then test to see if things work properly.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton mobile security frequently log out from nokia 7 plus

Having the same problem.

I have a Nokia 5, Android Version 8.1.0, Security update 1 September.

Tried the solution above, but the problem continues.

Kudos0

Re: Norton mobile security frequently log out from nokia 7 plus

@Camelia and @MancMan1

Did you both have NMS working properly on Android 8 before the update to NMS 4.3.0.4223?

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton mobile security frequently log out from nokia 7 plus

I have had Android 8 since I have had the phone back in March. NMS was installed back then.

However NMS has been running for the past 48 hours without needing to be restarted. Previously it would last no more than a 3-4 hours or as little as 30 minutes.

If the problem reoccurs I will report back.

Kudos0

Re: Norton mobile security frequently log out from nokia 7 plus

MancMan1

Thanks for that update. Let us know how things go over time.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton mobile security frequently log out from nokia 7 plus

Unfortunately the problem has happened again.

This morning woke to found that NMS had stopped running overnight.

Re-enabled approximately 2 hours ago.

Should I just wait until the next release?

Kudos0

Re: Norton mobile security frequently log out from nokia 7 plus

Check to see if you have any battery optimization settings set for NMS in Android Settings. If so, try disabling that setting.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton mobile security frequently log out from nokia 7 plus

Battery saving is activated for the phone, but has now been deactivated for NMS.

Will report back on progress.

Kudos0

Re: Norton mobile security frequently log out from nokia 7 plus

Hi, I have a Nokia 7 plus and my partner has a Nokia 5.  Both have this problem with Norton Security Service not staying switched on.  I have tried all of the above but it still gets switch off at some point.  Not sure what else to do, please help.

Kudos0

Re: Norton mobile security frequently log out from nokia 7 plus

Sdlmix

What Android version is on both your devices?

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton mobile security frequently log out from nokia 7 plus

Hi peterweb

Android 8.1.0 (both phones)

Nokia 7 plus security patch 1 August 2018

Nokia 5 security patch 1 September 2018

Kudos0

Re: Norton mobile security frequently log out from nokia 7 plus

Sdlmix:

Hi peterweb

Android 8.1.0 (both phones)

Nokia 7 plus security patch 1 August 2018

Nokia 5 security patch 1 September 2018

And you did try disabling Battery Optimizations for Norton Mobile Security in Android Settings?

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton mobile security frequently log out from nokia 7 plus

Hi...yes, tried all of the above on both phones, invluding the battery optimisation settings.

Kudos0

Re: Norton mobile security frequently log out from nokia 7 plus

I have passed this thread to my Norton contacts. I'll let you know if hear anything.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton mobile security frequently log out from nokia 7 plus

NMS managed to stay running for approximately 110 hours, just had to restart it again.

Hopefully Norton will have a solution, soon.

Kudos0

Re: Norton mobile security frequently log out from nokia 7 plus

Still happening. I have tried everything and it keeps switching off.

Kudos0

Re: Norton mobile security frequently log out from nokia 7 plus

Ok so here's what seems to be happening (for me anyway).  As long as the app is not closed in recent apps list, it stays running correctly but as soon as you close it somehow also resets the 'Norton security service'.  Obviously the recent update a few days ago has not solved this.

Kudos0

Re: Norton mobile security frequently log out from nokia 7 plus

I have given up trying to sort it out. Getting another app until it's sorted.
Kudos0

Re: Norton mobile security frequently log out from nokia 7 plus

I'm also having the exact same issue with a Nokia 6 and 8. I've tried all the suggestions to resolve this without success. I also am now looking at alternative security. Can you recommend one?
Kudos0

Re: Norton mobile security frequently log out from nokia 7 plus

I'm also having the exact same issue with a Nokia 6 and 8. I've tried all the suggestions to resolve this without success. I also am now looking at alternative security. Can you recommend one?
Kudos0

Re: Norton mobile security frequently log out from nokia 7 plus

Norton is aware of this thread. The first suggestion I got was the one I already suggested here about battery optimization settings. It appears to be some Nokia related issue. Nokia seems to have made some proprietary changes to the Android OS on their devices that is now working well with NMS.

There is no mention of this issue, but there is a new version of NMS being released in a phased manner. Please try to get the update to version 4.3.1.4255, and test to see if there is any change to what you are seeing.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton mobile security frequently log out from nokia 7 plus

Five days ago I upgraded to NMS 4.3.1.4255

Since then NMS has required to be restarted twice. Previously NMS would last as little as 30 minutes. So while this new version is an "improvement" the issue does not appear to be resolved.

Kudos0

Re: Norton mobile security frequently log out from nokia 7 plus

I've also updated to the latest version 4.3.1.4225. I've cleared the cache and switched off battery optimisation as advised by Norton support on Twitter. I've also switched off battery optimisation on Norton WiFi privacy and app lock to see if this resolves the issue.

Kudos0

Re: Norton mobile security frequently log out from nokia 7 plus

This is not fixed, problem persists.

Will Norton be fixing this problem any time soon?

Kudos0

Re: Norton mobile security frequently log out from nokia 7 plus

How often are you seeing this logout issue now? I'll update my contacts with this new information.

When it is a device/manufacturer specific issue, it can be very difficult to diagnose.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton mobile security frequently log out from nokia 7 plus

The frequency of needing to restart NMS varies. It had been running fine for about 6 days until this morning. Then it lasted 2.5 hours. Has been up since then, about 5 hours.

It may be pure coincidence but if NMS is the last app opened (as per open apps list) it appears to run for longer.

Kudos0

Re: Norton mobile security frequently log out from nokia 7 plus

I upgraded to NMS 4.3.1.4260 just over 5 days ago.

Last night NMS had to be restarted again for the first time since that upgrade. It may be coincidence but my battery had dropped below the 15% level. Phone was recharged at that point.

This morning NMS was again not running.

This issue is still unresolved.

Kudos0

Re: Norton mobile security frequently log out from nokia 7 plus

I have asked for an update on this. My last contact said it was due to battery optimization. But I told them those settings have already been disabled.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton mobile security frequently log out from nokia 7 plus

Now on NMS 4.4.0.4300

The problem persists. NMS can be up for days or just a few minutes before requiring to be restarted.

Is this being worked on? This was first raised end of September, 2 and half months ago.

Kudos0

Re: Norton mobile security frequently log out from nokia 7 plus

Have now upgraded to 4.4.0.4302 and the problem continues.

Is any work being done on this issue?

Kudos0

Re: Norton mobile security frequently log out from nokia 7 plus

I was prompted to do a OTA software update on my Nokia 7 plus last week.  This updated my phone to Android 9 and the December 2018 Security patch,  Mobile Security has been working fine since.  The Nokia 5 has not been updated as of yet.

Kudos0

Re: Norton mobile security frequently log out from nokia 7 plus

@MancMan1

See if you can get the update to Android 9.  Whatever may have been the issue with Nokia's version of Android 8 that conflicted with Norton, may have been remedied with the new OS version.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton mobile security frequently log out from nokia 7 plus

Sdlmix thanks for the info.

I have a Nokia 5 too and as noted Nokia have not yet offered an upgrade to Android 9. Hopefully this will be soon as Norton seem not to be working on providing a solution.

Peterweb, thanks also.

Kudos0

Re: Norton mobile security frequently log out from nokia 7 plus

As updating to Android 9 seems to fix this issue, it also seems to back up my suggestion that the issue is related to the Nokia version of Android 8. Unfortunately, if an issue is related to proprietary changes to a device's OS, sometimes changes to fix that one line of devices can cause more troubles for all other devices. In the past, there have been some other manufacturers devices that never got NMS to work correctly. 

I hope all in this thread are able to move up to Android 9.

Things happen. Export/Backup your Norton Password Manager data.

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