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Kudos0

Norton Mobile Security Gets Turned off Automatically

Hi there,

My mobile security gets turned off automatically. I've to turn it on several times in a day. 

Mobile devices that I have - Nokia 5, Nokia 6 and Nokia 6.1. Same problem on every device.

OS: Android 8.1 (up to date)

App: up to date

I tried clearing cache and reinstalling the app but it didn't help. I'm attaching screenshot for clarity. Please help.

Thanks

Yogesh

File Attachment: 

Replies

Kudos0

Re: Norton Mobile Security Gets Turned off Automatically

Other Nokia users have already posted about this issue here.   https://community.norton.com/en/forums/norton-mobile-security-frequently.... Not sure if it is an Android 8 issue, or an issue with any proprietary changes Nokia made to the Android OS.

I have passed that thread along to my Norton contacts. So I would suggest you post there so you will see any updates posted there.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton Mobile Security Gets Turned off Automatically

Okay but please ask them to fix it asap. It is very critical situation. If contact backup was not working then I'd be okay with that for a few days but when core functionality stops, it is really annoying.

Kudos0

Re: Norton Mobile Security Gets Turned off Automatically

In the mean time. Did you try the suggestions in the other thread to turn off any Battery Optimizations for Norton Mobile Security in Android Settings?

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton Mobile Security Gets Turned off Automatically

Hi I found a solution and it has worked since two days.
Kudos0

Re: Norton Mobile Security Gets Turned off Automatically

Nitish09:
Hi I found a solution and it has worked since two days.

Care to share? Did you do something specific, or did it just sort itself out?

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton Mobile Security Gets Turned off Automatically

Duplicate post deleted by me. 

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton Mobile Security Gets Turned off Automatically

Hi. First go to settings. Battery. Scroll down to where it says Launch. Choose launch. Scroll to norton. Choose it. Then put on manual mode. And tick all three boxes. Thats it done! Let me know!
Kudos0

Re: Norton Mobile Security Gets Turned off Automatically

OK. It was the same suggestion I made above about turning off battery optimizations in Android Settings.for Norton.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton Mobile Security Gets Turned off Automatically

My solution works 100%
Kudos0

Re: Norton Mobile Security Gets Turned off Automatically

Battery optimization didn't help me. Contacted support team, they did remote login, support guy found nothing and transferred session to "internal team" for more advanced troubleshooting and nothing. I waited for 25 minutes. And then cancelled the session. -_-

Kudos0

Re: Norton Mobile Security Gets Turned off Automatically

Have you done the steps i mentioned above?

Kudos0

Re: Norton Mobile Security Gets Turned off Automatically

There is no "launch" on my device. Android 8.1 (Stock).

Kudos0

Re: Norton Mobile Security Gets Turned off Automatically

what options do you have when you select battery in settings?

Kudos0

Re: Norton Mobile Security Gets Turned off Automatically

Power saver, background activity manager, ambient display, battery percentage etc. Anyway sent logs to internal team.

Today I got connected to Case Manager successfully. Hoping for a fix very soon.

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