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Kudos0

Norton Mobile Security LITE not compatible with Google Nexus S?

I thought I was carrying world best android phone.

Please review.

Replies

Kudos0

Re: Norton Mobile Security LITE not compatible with Google Nexus S?

I thought I was carrying world best android phone.

Please review.

Kudos0

Re: Norton Mobile Security LITE not compatible with Google Nexus S?

Where are you getting a compatibility message from? What version of Android does your Nexus S have?
Kudos0

Re: Norton Mobile Security LITE not compatible with Google Nexus S?

I found a new about releasing this product. I searched on android market from my device, and I don't find it. Then I search it over browser, but you can see the result on attachment.

My device info:

Google Nexus S

SDK 2.3.4

Kudos0

Re: Norton Mobile Security LITE not compatible with Google Nexus S?

Hi vikaskanani,

Not quite sure what that "Google Nexus S (?)" means myself.  Might it mean that it does not recognise "Google Nexus S" I regularly see the phone referred to as just the Nexus S or the Samsung Nexus S.  

Have you succeeded in loading any other software this way onto your phone?

In which country are you based as this may account for why you do not see it on the Android Market via the phone?

I am not aware of any reason why NMS Lite should not work on your phone though Norton Staff may know differently.  I believe that some people have successfully obtained a copy via Amazon.

Hope that helps.  If not I will look out for your response.

Mike
Kudos0

Re: Norton Mobile Security LITE not compatible with Google Nexus S?

I have this phone http://www.google.com/nexus/

I am from India.

I am able to install any other apps the way I show you in picture.

"Google Nexus S" is just a name I give in my android accout. 

I see 4 apps when I search on website see here. But when I search it in market application I am only able to see rest of the three applications.

P.S.

I am also an Android developer and I own a legal mobile, it is not cracked or something..

Kudos0

Re: Norton Mobile Security LITE not compatible with Google Nexus S?

Is this a country specific? I don't think so.. otherwise it would have given a message like "app is not available for your country" like that...

Kudos0

Re: Norton Mobile Security LITE not compatible with Google Nexus S?

Hi vikaskanani,

Thanks for the response.

It may be country specific as I know that in some countries (I don't know which) Norton Mobile Security is not available via The Android Market over the phone.  It is not even shown in The Market.  It may be that by going online you are getting around the geographical limitations and this is allowing you to see the App but then when you try to download it is reacting to where you are.  That however is just my guess and I think I have gone as far as I can in trying to help you.  Sorry about that.

One last thing that you may like to say, to help anyone else come to your aid is - what actually happens after the screen displaying "Google Nexus S (?)"?  Can you do anything or does it just show the line with the question mark and give you no ability other than to go back?

Good luck.

Mike
Kudos0

Re: Norton Mobile Security LITE not compatible with Google Nexus S?

We've been seeing a lot of latency issues with the market. Give it some time and it should show up in the market fully. What you're seeing isn't a compatibility issue.
Kudos0

Re: Norton Mobile Security LITE not compatible with Google Nexus S?

Rolling mouse over question mark, it says "This item cannot be installed on your device's country"

Are you makring it country specific or it is an issue from android market? When we publish an application it asks us to select country or select all country. Hope you have selected "all" option. 

I use norton in my pc. I'd also like to use mobile app. This is why I keep on posting on this thread.

Kudos0

Re: Norton Mobile Security LITE not compatible with Google Nexus S?

For legal reasons we cannot select "all," but we have selected India as one of the available countries. I'm not sure why its saying its not available in your could try, but as I said we've seen latency issues where changes have taken a very long time to replicate across the multiple android market servers.

As to the legal aspects, there are several could tries where there is a process that is required in order to export to that could try. Both US and local processes. There are also could tries that are embrgoed where we are not allowed to sell. A least if we don't want any troubles with US government. If it still doesn't allow you in the next day or so I'd recommend contacting Google about this.
Kudos0

Re: Norton Mobile Security LITE not compatible with Google Nexus S?

Hi vikaskanani,

As you may have probably noticed Erik's spell checker seems to favour "could tries" over "countries".  If you switch on for the other, I think you will find his previous message easier to understand. 

Cheers.

Mike
Kudos0

Re: Norton Mobile Security LITE not compatible with Google Nexus S?

That's what I get for typing fast on my Xoom.  You are correct,  "countries" was what I had tried to type.

Kudos0

Re: Norton Mobile Security LITE not compatible with Google Nexus S?

Hey Erik,

Been trying for the past few days, the apps still not available for install in India. I wanted to purchase the full version.

Kudos0

Re: Norton Mobile Security LITE not compatible with Google Nexus S?

Hi rony1234,

I believe that some people have been able to get it via Amazon.  You might like to try that if the Android Market is not working.

Mike
Kudos0

Re: Norton Mobile Security LITE not compatible with Google Nexus S?

Using a retail channel might be the best method right now as Mike mentioned. 

Kudos0

Re: Norton Mobile Security LITE not compatible with Google Nexus S?

Thanks Guys, I did try via Amazon prior to posting here. Unfortunately if I run a search on the Amazon Appstore for Adroid, it turns up blank. This app isn't available. :-(

Guess I'll just have to settle for Lookout, though I really wanted this one cos of the call/sms blocking facility. Thanks for your help.

Kudos0

Re: Norton Mobile Security LITE not compatible with Google Nexus S?

It's a retail boxed version on amazon. I just ran a search on 'all departments' for 'Norton Mobile Security' and it was first on the list.
WIN7SP1x64 RTM, ASUS P5Q E6300 @ 2.8GHz, FSB 400, 2 x 2GB GEIL DDR2 800, ASUS HD4850 512MB @700/1100MHz,SAMSUNG SYNCMASTER T220, SEAGATE ST3500410AS 500GB SATA300, HITACHI HDS721616PLAT80 160GB ATA133,OPTIARC DVD RW AD 7200S SATA150, ANTEC NEOPOWER 650W.Norton 360 6.1.1.8, Norton Mobile Security 2.5.0.395, Norton Mobile Utilities 1.0.2.95,Norton Mobile Anti-Theft 1.3.0.122, Norton Mobile Identity Safe 1.0.0, Norton Mobile Connect 0.0.5Samsung Galaxy S (GT-I9000), Android 2.3.5, Firmware I9000XXJVT
Kudos0

Re: Norton Mobile Security LITE not compatible with Google Nexus S?

Although, under closer inspection, the 4 sellers available at the time of search, all had the German version.

I'm not sure if this version is for all regions, Europe or just Germany. Eric would know. He's away for a few days. Anybody know? Rony is in India. :-)
WIN7SP1x64 RTM, ASUS P5Q E6300 @ 2.8GHz, FSB 400, 2 x 2GB GEIL DDR2 800, ASUS HD4850 512MB @700/1100MHz,SAMSUNG SYNCMASTER T220, SEAGATE ST3500410AS 500GB SATA300, HITACHI HDS721616PLAT80 160GB ATA133,OPTIARC DVD RW AD 7200S SATA150, ANTEC NEOPOWER 650W.Norton 360 6.1.1.8, Norton Mobile Security 2.5.0.395, Norton Mobile Utilities 1.0.2.95,Norton Mobile Anti-Theft 1.3.0.122, Norton Mobile Identity Safe 1.0.0, Norton Mobile Connect 0.0.5Samsung Galaxy S (GT-I9000), Android 2.3.5, Firmware I9000XXJVT
Kudos0

Re: Norton Mobile Security LITE not compatible with Google Nexus S?

Hi, if you are referring to the below link it's an old discontinued product called Norton Smartphone Security. I tried again on Amazon by selecting "All Products" and I got the below link. Thanks for the efforts though :-)

http://www.amazon.com/Norton-Smartphone-Security/dp/B001E37D6Q/ref=sr_1_1?ie=UTF8&qid=1313682877&sr=8-1

Kudos0

Re: Norton Mobile Security LITE not compatible with Google Nexus S?

FYI just logging a call with Norton Mobile Security support.

Kudos0

Re: Norton Mobile Security LITE not compatible with Google Nexus S?

___________________________________________________
- Response from Norton Tech Support.

 Initially, downloads from the Google Android Market will be allowed in the following countries only :
· US
· Canada
· Australia
· UK
· Belgium
· Finland
· France
· Germany
· Greece
· Ireland
· Italy
· Luxembourg
· Netherlands
· Portugal
· Spain
Soon we will be releasing a product in other places.


- Norton Mobile Phone Security,intially released on the above listed countries and its been calculated in the basis of Internet usage in mobile and more number mobiles with the Andriod. I'll escalate the case to higher level and soon we will be launching the products around the Globe.
___________________________________________________________________________

"Lookout" you can have my 30$'s....
http://www.mylookout.com/

Kudos0

Re: Norton Mobile Security LITE not compatible with Google Nexus S?

Chat transcript with Norton tech support.

Chat ID: 01425c67-6599-46c5-863d-f3cb7406fcb9
Problem : Cannot purchase Norton Mobile Security on Android Market. It does not download and gives a message stating that the application is not available for my country. However the below forum thread does state that we should be able to install it.

advanced_tool_log: Email with reconnect link has been sent to:<name_deleted>@gmail.com

advanced_tool_log: If you get disconnected, click the link to reconnect to the same chat session.

Norton Tech Support 1: You are being transferred to <name_deleted>.

Myself: Hi <name_deleted>

Myself: http://community.norton.com/t5/Norton-Mobile-Security/Norton-Mobile-Security-LITE-not-compatible-with-Google-Nexus-S/td-p/510850

Norton Tech Support 1: Welcome to Norton Support, my name is <name_deleted>, Can I please have a minute to go through the information you have provided?

Norton Tech Support 1: Hi <name_deleted>

Norton Tech Support 1: May I know the issue that you are facing with Norton program?

Myself: I'm using a Google Nexus S Android phone, ever since Norton released the paid version of "Norton Mobile Security" I'm unable to install it via Android Market on my Android phone

Myself: I get a message that the application is not available for my country, though the above Norton community forum does state that the option to install the app in India has been enabled.

Myself: It looks like your application sales deployment team needs to make more changes in the published app.

Myself: I'm really keen to pay and install the app, but this is turning out to be a time consuming task.

Norton Tech Support 1: <name_deleted>, I see that you having issues with downloading Norton Mobile security, Is that correct?

Norton Tech Support 1: I’ll be logging a case using the email address. If you ever need to contact us, we will be able to locate your details using your email address.

Norton Tech Support 1: Just in case I need to call you back, can I please have your phone number with the country and area code?

Myself: yes via the Android Market

Myself: yes it in <number_deleted>

Myself: rephrase.....yes it is <number_deleted>

Myself: it's not a problem with my phone nor my connection, it seems to be a problem with the way the app is published in Android Market

Norton Tech Support 1: <name_deleted>, I will help you with transfer the case to Mobile security Support, Shall I go ahead?

Myself: if you read the forum thread you'll get all the information.

Myself: http://community.norton.com/t5/Norton-Mobile-Security/Norton-Mobile-Security-LITE-not-compatible-with-Google-Nexus-S/td-p/510850

Myself: yes please transfer the case. Thank you.

Norton Tech Support 1: You are most welcome.

Norton Tech Support 1: Please be on hold while I transfer the case.

Myself: sure thank you

Norton Tech Support 1: SYMC_TRANS:ESCALATE

Norton Tech Support 2: Hi <name_deleted>, my name is <name_deleted> from Norton Support, how are you doing today?

Myself: Hi <name_deleted>, I'm good thanks. What about you ?

Myself: <name_deleted> I'm using a Google Nexus S phone

Norton Tech Support 2: I am fine thank you.

Norton Tech Support 2: ever since Norton released the paid version of Norton Mobile Security, I'm unable to buy it

Norton Tech Support 2: if you read this forum thread on the Norton community forum you will get all the details

Norton Tech Support 2: http://community.norton.com/t5/Norton-Mobile-Security/Norton-Mobile-Security-LITE-not-compatible-with-Google-Nexus-S/td-p/510850/highlight/false

Norton Tech Support 2: I really understand your frustration, May I know which county you are in?

Myself: It seems to be a bug or an issue in the manner the application's been published.

Myself: I'm in India

Myself: In your forum thread I'm the user listed as "rony1234"

Norton Tech Support 2: I'm checking the details.

Myself: ok

Norton Tech Support 2:  Initially, downloads from the Google Android Market will be allowed in the following countries only :
· US
· Canada
· Australia
· UK
· Belgium
· Finland
· France
· Germany
· Greece
· Ireland
· Italy
· Luxembourg
· Netherlands
· Portugal
· Spain
Soon we will be releasing a product in other places.

Myself: Is there any reason this has been done ?

Myself: erik_carlstrom Symantec Employee
Symantec Employee
erik_carlstrom
Posts: 3,208
Registered: 04-10-2008
Re: Norton Mobile Security LITE not compatible with Google Nexus S?
Options

08-14-2011 10:07 PM
For legal reasons we cannot select "all," but we have selected India as one of the available countries. I'm not sure why its saying its not available in your could try, but as I said we've seen latency issues where changes have taken a very long time to replicate across the multiple android market servers.

Myself: The user "erik_carlstrom" did state clearly that India has been selected.

Myself: if it's not, then it looks like Norton's not interested in selling the product to Android users in India

Norton Tech Support 2: It's initial stage and soon we will be launching the products around the global.

Norton Tech Support 2: It really depends upon the usage of Internet in mobile and Andriod OS.

Myself: I'm currently using the "Lookout" trial (since the Norton Mobile SEcurity) app is not available. FYI I have been using Norton Mobile SEcurity since the initial BETA more than a year back.
My "Lookout" trial now expires in another 2 - 3 days.
If NMS is not available for install, I'll be forced to buy your competitors product.

Myself: "<name_deleted>> It really depends upon the usage of Internet in mobile and Andriod OS."

Myself: I did not understand your last comment

Myself: you there ?

Norton Tech Support 2: I mean Norton Mobile Phone Security,intially released on the above listed countries and its been calculated in the basis of Internet usage in mobile and more number mobiles with the Andriod. I'll escalate the case to higher level and soon we will be launching the products around the Globe.

Myself: <name_deleted>, it's alright, I can see that you can't help and neither does Norton seem too keen on selling their product and maybe making a profit in return. I'll go and purchase the Lookout product. Thank you for your time.

Norton Tech Support 2: I really understand your frustration.

Norton Tech Support 2: I'll escalate the case to higher level and soon we will be launching the products around the Globe.

Myself: it's ok <name_deleted>. thanks for you help

Myself: Good Night

Kudos1 Stats

Re: Norton Mobile Security LITE not compatible with Google Nexus S?

Sorry for all the trouble you're having. I think I was wrong about Amazon. I'm in the UK which is why it shows up for sale. I hadn't considered amazon has country restrictions. AndMike pointed this out to me.

Hopefully it won't be long until it's available in India as Eric did say India has been selected. I wonder if Eric meant that India has been selected as part of a 2nd stage rollout. Don't loose hope. :-)
WIN7SP1x64 RTM, ASUS P5Q E6300 @ 2.8GHz, FSB 400, 2 x 2GB GEIL DDR2 800, ASUS HD4850 512MB @700/1100MHz,SAMSUNG SYNCMASTER T220, SEAGATE ST3500410AS 500GB SATA300, HITACHI HDS721616PLAT80 160GB ATA133,OPTIARC DVD RW AD 7200S SATA150, ANTEC NEOPOWER 650W.Norton 360 6.1.1.8, Norton Mobile Security 2.5.0.395, Norton Mobile Utilities 1.0.2.95,Norton Mobile Anti-Theft 1.3.0.122, Norton Mobile Identity Safe 1.0.0, Norton Mobile Connect 0.0.5Samsung Galaxy S (GT-I9000), Android 2.3.5, Firmware I9000XXJVT
Kudos0

Re: Norton Mobile Security LITE not compatible with Google Nexus S?

http://www.amazon.co.uk/gp/aw/d/B004ZBAPB4/ref=mp_s_a_1?qid=1313711859&sr=8-1

the link to Amazon I had checked was the UK Amazon.

I'll post back if I hear any new info.
WIN7SP1x64 RTM, ASUS P5Q E6300 @ 2.8GHz, FSB 400, 2 x 2GB GEIL DDR2 800, ASUS HD4850 512MB @700/1100MHz,SAMSUNG SYNCMASTER T220, SEAGATE ST3500410AS 500GB SATA300, HITACHI HDS721616PLAT80 160GB ATA133,OPTIARC DVD RW AD 7200S SATA150, ANTEC NEOPOWER 650W.Norton 360 6.1.1.8, Norton Mobile Security 2.5.0.395, Norton Mobile Utilities 1.0.2.95,Norton Mobile Anti-Theft 1.3.0.122, Norton Mobile Identity Safe 1.0.0, Norton Mobile Connect 0.0.5Samsung Galaxy S (GT-I9000), Android 2.3.5, Firmware I9000XXJVT
Kudos0

Re: Norton Mobile Security LITE not compatible with Google Nexus S?

Hello vikaskanani,

Could you please provide the model number for your Google Nexus S? We tried using a Nexus S, however, we were unable to reproduce the issue.

To get the model number:

 - Select the Settings option

 - Select About phone

 - Select Phone identity

Thanks,

Jon Symantec Corporation
Kudos0

Re: Norton Mobile Security LITE not compatible with Google Nexus S?

Hi Jon,

Just some extra info.

Both Vikaskanani and Rony are in India with the market stating 'this product cannot be installed in your devices country'. So their question really is, has NMS been released for India, if not, when. If it has, why's it not showing up as available on the market. Is there a work around to purchase a copy.

Thanks, Rik.
WIN7SP1x64 RTM, ASUS P5Q E6300 @ 2.8GHz, FSB 400, 2 x 2GB GEIL DDR2 800, ASUS HD4850 512MB @700/1100MHz,SAMSUNG SYNCMASTER T220, SEAGATE ST3500410AS 500GB SATA300, HITACHI HDS721616PLAT80 160GB ATA133,OPTIARC DVD RW AD 7200S SATA150, ANTEC NEOPOWER 650W.Norton 360 6.1.1.8, Norton Mobile Security 2.5.0.395, Norton Mobile Utilities 1.0.2.95,Norton Mobile Anti-Theft 1.3.0.122, Norton Mobile Identity Safe 1.0.0, Norton Mobile Connect 0.0.5Samsung Galaxy S (GT-I9000), Android 2.3.5, Firmware I9000XXJVT
Kudos0

Re: Norton Mobile Security LITE not compatible with Google Nexus S?

Thanks Rik. I have gone ahead and escalated this to double check our official list of supported countries. I will post that information once I receive it.

Jon Symantec Corporation
Kudos1 Stats

Re: Norton Mobile Security LITE not compatible with Google Nexus S?

Unfortunately, after double checking, the list above is correct for now. We will definitely expand in the future, however, I have no information on when and what countries that will include.

· US
· Canada
· Australia
· UK
· Belgium
· Finland
· France
· Germany
· Greece
· Ireland
· Italy
· Luxembourg
· Netherlands
· Portugal
· Spain

Jon Symantec Corporation
Kudos0

Re: Norton Mobile Security LITE not compatible with Google Nexus S?

Hi jon_p_11,

My phone info:

Model numer: Nexus S

Android version: 2.3.4

Basedband version: I9023XXKD1

Kernel version: 2.6.35.7-ge382d80   android-build@apa28 #1

Build number GRJ22

Kudos0

Re: Norton Mobile Security LITE not compatible with Google Nexus S?

Hi Jon, my 'lookout' trial expires in 2 more days, isn't there a way I can install this ? If not then I'd be forced to purchase Lookout instead of NMS.

Kudos0

Re: Norton Mobile Security LITE not compatible with Google Nexus S?


Rik55 wrote:
Sorry for all the trouble you're having. I think I was wrong about Amazon. I'm in the UK which is why it shows up for sale. I hadn't considered amazon has country restrictions. AndMike pointed this out to me.

Hopefully it won't be long until it's available in India as Eric did say India has been selected. I wonder if Eric meant that India has been selected as part of a 2nd stage rollout. Don't loose hope. :-)


Rik is correct.  Unfortunately I was looking at the wrong list when I saw India listed. 

Kudos0

Re: Norton Mobile Security LITE not compatible with Google Nexus S?

Hi Folks, thanks for your efforts to help. Just a quick update, I finally bought Lookout Premium which takes care of any malware and the security for the phone and I bought "root call blocker" which in turn takes care of blocking calls/SMS from unwanted numbers. Both the functions were available in Norton though, except I had issues with the installation.