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Kudos0

Norton Mobile Wifi privacy

I've recently been unable to activate my VPN and have been getting an error "We were unable to set up your subscriptions due to a system error. Please try again. (3304)" Has anyone else seen this and does anyone have a solution?

Replies

Kudos0

Re: Norton Mobile Wifi privacy

Hi @Cgus,

Thanks for reporting in Norton Community Forums. Are you on Android or iOS? Can you please provide screen shot of the error message?

Also, Please try below and let us know the issue status.

- Sign Out from Norton WiFi Privacy

- Clear Cache 

- Restart device 

Sunil_GA | Norton Forums Administrator | Symantec Corporation
Kudos0

Re: Norton Mobile Wifi privacy

Thanks for responding. I was already logged out. I cleared the cache and restarted, still have the error.
Kudos0

Re: Norton Mobile Wifi privacy

Try clearing the app data for NWP in Android Settings. If that does not help, try deleting the data again, and then uninstall the app. Restart your device, then reinstall NWP and test.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton Mobile Wifi privacy

I tried that. Still no luck.
Kudos0

Re: Norton Mobile Wifi privacy

As it is telling you there is a system error, it sounds like a problem on some Norton server. Try contacting Norton Support to see if they can help. They can deal with subscription details.    www.norton.com/ contactcs

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton Mobile Wifi privacy

Will do. Thank you.
Kudos0

Re: Norton Mobile Wifi privacy

@Sunil_GA

Any update on this issue? Other users also seeing it in this thread. https://community.norton.com/en/forums/latest-norton-vpn-app-not-working...

Things happen. Export/Backup your Norton Password Manager data.
Kudos1 Stats

Re: Norton Mobile Wifi privacy

Hi @Cgus, Can you please try now with Norton Secure VPN activation and let us know the issue status? 

Sunil_GA | Norton Forums Administrator | Symantec Corporation
Accepted Solution
Kudos0

Re: Norton Mobile Wifi privacy

Yes, I was able to log in. Thank you.
Kudos0

Re: Norton Mobile Wifi privacy

Hi @Sunil_GA, I have the same problem. Could you help me? Thanks.

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