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Kudos1 Stats

Norton needs to explain udates/upgrades

It should be no problem to explain, in detail, what we have been forced to blindly do as we try to stay current.  The latest upgrade is an excellent case in point ... all the complaints, all the hours customers spend trying to sort things out.  Other (good) software companies provide at least a Revision List of some sort.  I'm not saying that Norton should reveal key information that hackers can exploit.  People do no like to remain clueless and powerless to make informed decisions for ourselves.  PLEASE do a better job of keeping us informed!

- Art

Words of Wisdom: ["THE ROAD TO HELL IS PAVED WITH GOOD INTENTIONS"] - Grandparents [There has never been an original thought.] - Someone, I'm sure [I've spent my whole life 'polishing turds'] - Me

Replies

Kudos1 Stats

Re: Norton needs to explain udates/upgrades

A little bit of knowledge is... well a little bit of knowledge.
Kudos1 Stats

Re: Norton needs to explain udates/upgrades

Have you had a look at what Microsoft now tells you about its latest Cumulative Update to Windows 10 issued on August 5?

KB3081424

Cumulative Update for Windows 10: August 5, 2015

Summary

This update includes improvements to enhance the functionality of Windows 10

Followed by a 395 page list of file names and dates ! I kid you not: 395 pages with no clues as to what each file relates to and why each file changed.

PS

https://en.wikipedia.org/wiki/Antigonish_(poem) Hughes Mearns.

Hugh
Kudos0

Re: Norton needs to explain udates/upgrades

Well, something like that ... but this information (and I'd like it to be much more definitive) is not available at the time I click "Live Update".  More similar to what Windows update attempts by giving you the opportunity to accept or not (I say this with 'tongue- in-cheek').  Windows Knowledge Base is really kind of a joke, if you ask me.  But back to Norton, daily searches through the Community Forum is not the way to do this.  Information is gleaned  from sifting through what may or may not be fact, or complete fact.  Take for example, the last 'upgrade' ... I had no idea that it was a Windows 10 product, nor what the upgrade would provide.  What improvements are made.  What features are gained.  What features are lost',  I know a summary of updates appear, but they are really nondescript for all practical purposes, and once again after the fact.

There should be a way to choose what you want to update.  The key to this issue is CHOICE.  People have little choice these days, but they should have some when it comes to a software product that is so integral to the operation of their machines.  We don't like surprises that mess things up.  We don't want to spend inordinate amounts of time on a Forum searching and begging for answers/solutions.  Don't get me wrong, as it stands, I am grateful that folks (like you) are here to help ... because the Company does not.  It appears to me that Microsoft and it's 'Partners' conspire to take over the IT world.  That's no joke.  I have actually participated with companies in attempting to do this type of thing ... everyone wants to 'rule the world' and in doing so try to force things 'down the throats' of consumers.  This paradigm has gone relatively unopposed in the past, but when it comes to our computers that we hold so dearly, folks are starting to push back.

I don't bring up these issues to put companies down.  On the contrary, I want Norton to succeed.  I have always used their products from their beginning and I want to voice what I and others dislike about the product to make it even better for the end-user.  Spending hours in the Norton Forum is not what I call productive time well spent.  Once again, I enjoy (to an extent) the help that I receive.  However, I'd like to spend this time by choice, not by necessity.  Norton has the opportunity to make a good product even better ... we don't bitch and complain because we dislike Norton.  We complain because we have to, or nothing will be done to polish this product.  I believe that more gets done in this Forum to develop the product than is actually done in-house.  As with Microsoft,  I think that Norton is just getting lazy and expects their customers to be their captive alpha/beta testers.  What other choice do we have?  Practically none ... and that is exactly the problem.  We have no CHOICE.

- Art

Words of Wisdom: ["THE ROAD TO HELL IS PAVED WITH GOOD INTENTIONS"] - Grandparents [There has never been an original thought.] - Someone, I'm sure [I've spent my whole life 'polishing turds'] - Me
Kudos0

Re: Norton needs to explain udates/upgrades

"Followed by a 395 page list of file names and dates ! I kid you not: 395 pages with no clues as to what each file relates to and why each file changed."

huwyngr - I agree with you 100%.  It's ridiculous ... they take us for fools.

- Art

Words of Wisdom: ["THE ROAD TO HELL IS PAVED WITH GOOD INTENTIONS"] - Grandparents [There has never been an original thought.] - Someone, I'm sure [I've spent my whole life 'polishing turds'] - Me
Kudos1 Stats

Re: Norton needs to explain udates/upgrades

Dealing with your other message on choices -- the problem with Choices is how can you choose whether or not to make a change if you did not write the program, don't know the structure and interdepencies (bear in mind that often the problem after an update is the rule of unintended consequences!) of various elements.

I have a lot of sympathy with Microsoft not giving choices on future updates to Windows 10, now that they have apparently given ground and accepted that choice must be allowed on eg driver updates. In the current Update cycle that brought down the Cumulative mentioned it also listed an "updated" driver for my ATI HD 3300 graphics chip which was worse than useless since it did not cover the range of resolutions for my 23in LCD Monitor. They must have assumed that everyone using 10 would be on a tablet with limited graphics capability. Fortunately I'd just read how to reverse the process by using Rollback in Device Manager and I was back on the default Windows driver, not even one from ATI.

Hugh
Kudos0

Re: Norton needs to explain udates/upgrades

"Dealing with your other message on choices -- the problem with Choices is how can you choose whether or not to make a change if you did not write the program, don't know the structure and interdepencies (bear in mind that often the problem after an update is the rule of unintended consequences!) of various elements."

Hi huwyngr -

Yes, I agree with your premise ... with the exception of "sympathy" for Microsoft.  I would say "empathy" in the sense that it is impossible to be everything to everybody.  However, in trying to do so they have to strive for 'one size fits all'.  But that isn't the reality of this world, now is it ... and I'm referring to "Earth" and not my Home Planet.  lol ?  But as of yet, I don't believe that Norton has 'drank the Kool-Aid' in totality.  Norton still has the opportunity to be up-front with it's customers, but I'm afraid that they may miss the chance to regain this TRUST.  Here we are talking about a technology product, not religious blind faith.  And isn't it a shame that we HAVE to dig around for a means to take some moniker of control of our technology choices.  "Go along to get along" isn't what we should be about ... that's the easy way.  No, I didn't write the program and I don't know the implications a change may entail, but the programmers that release a product do.  The stand-up guys will make it known ... the 'teachers pets' will remain mute so as to not pose the problems and just let it happen.

Don't feel sorry for MS or Norton (for that matter) for the difficulties that lay upon us.  I've been through the high-level meetings where these decisions are made, not by common sense, or the plights of the little-guy ... they could care less in reality ... despite what they want you to believe.  Their concern is with the market, and share holders, and their bonuses/raises.  Period.  I did my time in Sunnyvale, CA as a Technologist, at top-level meetings, and I was always the 'odd-man-out' ... and it always came down to a matter of ethics.  The prevailing morals of corporate society are that of a crack dealer.  I really don't know how industry 'captains' can sleep at night ... I guess they make pills for that.  Just look at America's government and presidential hopefuls and analyze their true inspiration, year after year.  It's clear if you take the time to scrutinize that they are banking on the fact that most of us don't have the time investigate or to push back.  So they win and we lose as the collective.  Whoa, I'm getting political and will try to 'bite my tongue' before I'm banned.

I became the VP of R&D at a corporation and after another year of battling marketing 'pukes' (as I called them), I gave up and retired at the age of 44.  That was 15 years ago and I still can't resolve my personal disdain for 'the tail waging the dog'.  I know that some are saying "Art, if you don't like it, then go elsewhere".  Well Ol' Art won't do that because that's what THEY want.  So, I'll be watching and commenting for as long as I use this product that I've paid for ... it is my right and self-appointed duty to do so.  Abby Hoffman was my hero at the age of 16 ... and I guess he still is at 60.

Article_86

Words of Wisdom: ["THE ROAD TO HELL IS PAVED WITH GOOD INTENTIONS"] - Grandparents [There has never been an original thought.] - Someone, I'm sure [I've spent my whole life 'polishing turds'] - Me

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