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Norton needs to take a leaf out Microsoft's book on Customer Care!!
Norton needs follow Microsofts lead - Microsoft Band anounced this week: All Users of the now defunct fitness tracker offered a full refund on 2 year old Bands now Microsoft has discontinued the hardware.
Microsoft Refund Offer
Notably, Microsoft said it would offer a refund to certain customers who own the Band. It includes those whose device is still covered under warranty, or, alternatively, anyone considered as an “active user” of the device. Microsoft defines this as someone “who has worn the Band on their wrist and completed a data sync from the Band to the Health Dashboard between December 1, 2018, and March 1, 2019.”
NORTON NO REFUND OFFER - well done!!
TAKE NOTE OF HOW TO LOOK AFTER YOUR CUSTOMER BASE THAT YOU HAVE BETRAYED WITH CORE