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Kudos2 Stats

Norton the New Browser Hijacker

I believe this most recent product update has introduced something I'd consider web browser hijacking. It is one thing to have a small notification in the right hand corner about what browsing protection is not enabled. But to have an entire webpage open without me opening it seems like browser hijacking IMO. Would the people at Symantec/Norton consider changing that?

Windows 10 Pro 64-bit / Norton Security v.22.18.x

Replies

Kudos2 Stats

Re: Norton the New Browser Hijacker

Probably not. Marketing runs Symantec, nowadays.

Windows 10 Home X 64
Kudos0

Re: Norton the New Browser Hijacker

lol. I opened a page and bham! another page wanting me to enable all browser protection. I don't use Safe Search, Safe Homepage or that password thing.

Windows 10 Pro 64-bit / Norton Security v.22.18.x
Kudos0

Re: Norton the New Browser Hijacker

Hi, SGFC.

Going to Settings > Administrative Settings and turning off all notifications you don't want or need, and also using an ad blocker such as UBlock Origin or AdBlock Plus, will stop a lot of stuff.

Windows 10 Home X 64
Kudos0

Re: Norton the New Browser Hijacker

None of those two notification settings are really for browser protection offers. I use uBlock Origin already.

Windows 10 Pro 64-bit / Norton Security v.22.18.x
Kudos2 Stats

Re: Norton the New Browser Hijacker

Hi SGFC:

I'm not sure if the comments in davet00's March 2019 thread Norton Pop Ups are still relevant, but if you see a pop-up on your desktop that tries to open your browser and offer the Norton browser extensions you must click "Remind Me Later" on three separate occasions - after the third refusal you should finally be shown a "No Thanks" link that stops these pop-ups.  See Symantec employee Matt Power's 22-May-2019 comment <here> in davet00's thread stating that Symantec was reviewing user feedback about these pop-ups.

Our feedback apparently had no impact and the above suggestion to refuse three times might be useless now, because the product update announcement <here> for Norton v22.17.3.50 (rel. 24-Jun-2019) now states in part:

"Norton Security and Norton Security with Backup 'Internet Security' pillar health in Main UI, Task Bar icon and System tray icon will show Red, if Safe Web extension is not installed in Default browser. This will be visible in English builds only."

Symantec employee rockfort posted a workaround on 27-Jun-2019 in Topopurim47's thread Tray Icon Is Now Red noting that users can click a "Why Fix This?" link (not the yellow Fix Now button) on the Internet Security pillar that gives you the option to ignore these red "At Risk" warnings if Norton Safe Web is disabled, but I doubt that most users would ever discover this workaround on their own.  It looks like Norton is doing everything it can now to force users to install and enable the Norton Safe Web extension in their browser.

I use Norton v22.15.2.22 (the legacy version for Win XP and Vista) and don't have Norton Safe Web installed in my Firefox ESR browser, and thankfully I'm not plagued by this new v22.17.3.50 feature warning me that my system is "At Risk".  I don't want Norton scraping my browsing history off my computer and sharing (or even reselling) my "non-personal" information with third-party partners like Ask.com and Yahoo, and I'm sure there are other Norton customers who don't want Norton Safe Web installed in their browser.
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32-bit Vista Home Premium SP2 * Firefox ESR v52.9.0 * Norton Security Deluxe v22.15.2.22

Kudos0

Re: Norton the New Browser Hijacker

I usually click "remind me later" or "no thanks" on the notifications.

But this was out of the blue with no notification. I was using Firefox (current version) and I right clicked the task bar placeholder for Firefox and clicked open new window. Next thing I know two windows are popping up and one was from Norton asking me to enable things I didn't (I only use Safe Web). I closed the window before looking to see if there was a way to stop it from nagging me about Safe Search, Password Vault or Safe Home. Maybe I should wait and see if it happens again to see if there's a thing to click to stop it.

To the screenshot that is green on my end with Internet Explorer being the default web browser.

Basically instead of a notification I get an entire webpage opened up asking me to install the above mentioned unwanted Norton products. Without even clicking anything to open the webpage.

Windows 10 Pro 64-bit / Norton Security v.22.18.x
Kudos1 Stats

Re: Norton the New Browser Hijacker

Yes, I got a new tab in both Firefox and Chrome pushing their extensions.

A little bit of knowledge is... well a little bit of knowledge.
Kudos0

Re: Norton the New Browser Hijacker

Yesterday I got the normal rectangular notification from Norton asking if I wanted to "remind me later" or "don't ask again".

Windows 10 Pro 64-bit / Norton Security v.22.18.x
Kudos0

Re: Norton the New Browser Hijacker

SGFC:

Yesterday I got the normal rectangular notification from Norton asking if I wanted to "remind me later" or "don't ask again".

Yep, same here.  I have lost count how many times I have clicked "Don't ask me again" over the years.

A little bit of knowledge is... well a little bit of knowledge.
Kudos0

Re: Norton the New Browser Hijacker

I just chatted with Support about the browsing protection pop up page.  I was told to download, enable, then disable the extensions to get the page to stop showing up, of course eliciting the natural response of "are you serious? thats the dumbest thing i have ever heard of"  This was after they requested access to my computer which i swiftly denied.  Symantec, what happened to you? You were such a great program, now i find myself about to say frack it and download McCaffe (sp?) (shudders at the thought)

Kudos0

Re: Norton the New Browser Hijacker

Grant Devillez:

I just chatted with Support about the browsing protection pop up page.  I was told to download, enable, then disable the extensions to get the page to stop showing up...

Hi Grant Devillez:

That might stop the pop-ups and/or browser hijacks, but according to Symantec employee rockfort's 27-Jun-2019 reply in the thread Tray Icon Is Now Red disabling the Norton Safe Web extension will trigger a red "Browsing At Risk" warning in the system tray icon and Norton interface (a workaround to ignore this warning is provided in that post).  According to rockfort's 09-Jul-2019 comment <here> these red warnings are a new feature that is being "rolled out in a throttled manner" so not all Norton v22.17.3.50 users who install and then disable Norton Safe Web are currently seeing this warning yet.
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32-bit Vista Home Premium SP2 * Firefox ESR v52.9.0 * Norton Security Deluxe v22.15.2.22