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Kudos0

norton no longer supports 'Green Icon" safe search results going forward

After chatting with a supervisor via the live chat, asking them why I no longer received the "Green Icon" next to websites when I did a search using Firefox, on either Yahoo or Google, they said it was a technical issue and wanted to remote into my computer. 

I inform them that this issue was happening on all three of my devices  at the same time, two of which were windows 8.1 and one windows 10. No, I did not think this was a technical issue to be resolved by remoting  into my computer.

They again said they needed to remote into my computer, this was a "technical issue."

I then denied them permission to remote into my computer, as this was an unnecessary violation of my privacy, this technical issue was not on my machine, but with norton.

I was then informed ( by the supervisor who had joined the live chat) that going forward, norton would no longer support the "Green Icon' next to search results for firefox, regardless of the search engine.

first, if this was known, why did they ask to remote in to my computer for a"technical issue" ?  Serious question of norton and the automatic necessity to " let me remote into your computer for a technical issue".  Complete and unnecessary violation of privacy.

second, firefox announces months before its new release, the date of the release, and norton cannot work with one of the largest browsers on the planet to get the scripts right? 

Why can norton not support the "Green Icon" next to search results as it has for years?  I have had subscription since December 2012.

With the visual search results the entire family fees safe and reassured, now we are told "if you attempt to log into a malicious website you will be blocked"   Really? . .  after the fact? 

Thank you for that, the big scary  box appears on the screen "YOU are attempting to log into a malicious  website", makes us all feel good.

How about you work with the folks at firefox and get it right?

Replies

Kudos1 Stats

Re: norton no longer supports 'Green Icon" safe search results going forward

I agree totally both on the unnecessary remote login and the green icon.

1) Maximus VI Extreme - i7 4790K@4.0ghz,32gig,Gskill Trident X 2400,MSI R7970 Twin Frozr III Factory OC,Corsair 240g SSD, Corsair W/C H801,3TB Sam,Win10x64 2) Rampage II Extreme-i7 960@3.4ghz,24gig Kingston,MSI R7950 Twin Frozr III-3g,Corsair 240g SSD,2TB WD,Win10x64, NS, NU16, MBAM
Kudos0

Re: norton no longer supports 'Green Icon" safe search results going forward

Hi radiodj9,

You're not alone in your frustration with Norton's decision not to support Safeweb icons in Google searches in Firefox.

Please see this thread. Norton has not commented on the issue in the thread.

https://community.norton.com/en/forums/bring-back-safeweb-icons-google-s...

Cheers.

Kudos0

Re: norton no longer supports 'Green Icon" safe search results going forward

All: The answer to this is simple and straight forward. Firefox!! https://support.norton.com/sp/en/us/home/current/solutions/v115161915_EndUserProfile_en_us

Because Mozilla is continually "changing" the browser and doing so within their 6-12 week cycle it would be very challenging to release update for one browser just to keep up. https://wiki.mozilla.org/Firefox/Roadmap

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Home / Professional x 64 version 1903 / build 18362.239 / N360 Deluxe 22.17.3.50 / Norton Core v.282 on Android 2.00
Kudos0

Re: norton no longer supports 'Green Icon" safe search results going forward

I don't think that Mozilla will release some serious update every 6-12 weeks (only some fixes), so there should be a way to give us back these icons.
Kudos0

Re: norton no longer supports 'Green Icon" safe search results going forward

Vitalik93 Did you look at this article? https://wiki.mozilla.org/Firefox/Roadmap

Calendar

quarter release/ date release

Q22017-04-18Firefox 53

2017-06-13Firefox 54

Q32017-08-08Firefox 55

Q42017-09-28Firefox 56

2017-11-14Firefox 57

Q12018-01-16Firefox 58

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Home / Professional x 64 version 1903 / build 18362.239 / N360 Deluxe 22.17.3.50 / Norton Core v.282 on Android 2.00
Kudos0

Re: norton no longer supports 'Green Icon" safe search results going forward

I don't think still that there will be something serious as 57.
Kudos0

Re: norton no longer supports 'Green Icon" safe search results going forward

1) Maximus VI Extreme - i7 4790K@4.0ghz,32gig,Gskill Trident X 2400,MSI R7970 Twin Frozr III Factory OC,Corsair 240g SSD, Corsair W/C H801,3TB Sam,Win10x64 2) Rampage II Extreme-i7 960@3.4ghz,24gig Kingston,MSI R7950 Twin Frozr III-3g,Corsair 240g SSD,2TB WD,Win10x64, NS, NU16, MBAM
Kudos0

Re: norton no longer supports 'Green Icon" safe search results going forward

Pkshadow bjm was referencing McAfee in your link. Nothing to do with the issue here going forward.

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Home / Professional x 64 version 1903 / build 18362.239 / N360 Deluxe 22.17.3.50 / Norton Core v.282 on Android 2.00

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