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Kudos0

Norton not blocking apps, time restrictions does'nt work

No longer working on my daughters Samsung s5, time not being blocked, blocked apps not blocked. Tired off Norton issues. Now emails saying no activity. Losing faith.

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Kudos0

Re: Norton not blocking apps, time restrictions does'nt work

Hi @danielstringer,
We are sorry to know about the issues you experienced. We have fixed the No Activity email issue in our latest release (4.9.4) that will be gradually rolled out to all users over the coming 2 weeks. You can choose to get the Beta version if you would like the fix earlier.
As regards the app blocking and time supervision issues, can you please check on the device if app usage permission is turned on and if you have received tamper email stating App Usage is turned off? If the permissions are already on, can you please share more details about the issue (like screenshot of house rules, of the issue etc.)?
Thanks and regards,
Padmanabhan
Norton Family team