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Norton not protecting me. Hotmail hacked. Long running script. Help!
Could anyone please help? Some weeks ago I was unable to log in to my Hotmail email account. When I tried to log in to Hotmail, I kept getting a message saying the password was wrong. It clearly wasn't. I contacted Microsoft who told me that all the multiple attempts I made to log in, when I kept getting a message telling me the password was wrong, showed up to them, as the log in being successful.
I had run Norton full scan and the Eraser and neither found anything.
Microsoft then told me that it must be malware on the laptop I had used to try to log in to Hotmail. That same laptop now stalls and crashes, and I repeatedly get a message that there is a "long running script" slowing down the webpages and causing them to crash.
I tried deleting Norton and tried Kapersky, which seemed to have the laptop running better for a while, but then the "long running script" problem started again. I am using Windows 8.1 and it says all the Windows updates have been done. I also use Nord VPN.
At the same time as all this has been going on, there have been multiple attempts by fraudsters to contact me, for example, they have been calling both the phone number I generally give out, and another one which I use in a very restricted manner generally for family and friends only. I also had messages from my credit card provider, telling me that the police had contacted them to say that my credit card details had been found on a fraudster's list. (That was genuinely from the credit card provider, I also spoke to them on the phone). They replaced my card.
Can anyone please help me? I have tried Norton and got no help from them whatsoever.