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Kudos0

Norton now acts like malware when I uninstall it permanently.

I began seeing two icons again recently so decided I’d had enough of Norton & its problems which automatically ran the repair tool so ran the remove & reinstall tool & chose to remove only, after I’d restarted I received a pop-up offering to reinstall the product!
There wasn’t any choice to refuse, just install or remind me later, I had to download it & I removed the icons from the desktop but that wasn’t enough as when I restarted again another pop-up appeared asking me to install.
I found the files within explorer & deleted them & out of curiosity I ran my Revo Uninstaller pro to find any files Norton had left behind, I didn’t think it would find anything as I’d used the removal tool but I was shocked to see it find numerous files, folders & registry entries. I ran the tools several times & it found remnants every time.
Eventually it found no more but I’m very disappointed in Norton & I’ve been using it since my first PC in 1998.

Virginia/Twilight Princess. Windows 10 Pro 64bit, iPhone X, iPad Pro 9.7".

Replies

Kudos1 Stats

Re: Norton now acts like malware when I uninstall it permanently.

Hi Twilight Princess,

A long time ago, I had a similar situation after running a previous version of the NRnR Tool.  Please have a look at what fixed it for me:

https://community.norton.com/en/comment/7261281#comment-7261281

Let us know if this helps any - like I said - drove me nuts for a few days.

Kudos0

Re: Norton now acts like malware when I uninstall it permanently.

Hi yank, yes it was there, I checked with CCleaner & it’s no longer listed. :)
Why though if a user chooses to uninstall & not reinstall does the tool still want to reinstall the program - this annoyed me more than anything, a clean removal should be that.

Virginia/Twilight Princess. Windows 10 Pro 64bit, iPhone X, iPad Pro 9.7".
Kudos1 Stats

Re: Norton now acts like malware when I uninstall it permanently.

I really do not know why it still attempted to reinstall in your case. 

In my case I was using the old NRnR Tool which did not have the Advanced option to Remove Only.  It would remove it, reboot and then install the most current version of Norton.  Mine I believe did it because I shut down (not reboot) after the removal, so the tool never completed the install as it expected to do.  Back at that time Norton had the NRT (Norton Removal Tool) - you may remember, uninstall via Programs and Features and then run the NRT.  However the NRT is no longer available as a stand alone tool - you have to use the NRnR Tool's Advanced option to Remove Only.

Perhaps other users can chime in about their experiences with the Remove Only.  

Kudos0

Re: Norton now acts like malware when I uninstall it permanently.

@yank

said Perhaps other users can chime in about their experiences with the Remove Only.  

Even using the Remove only Tool, there are still multiple Norton entries on my desktop that just won't be uninstalled !

It seem Norton's tentacles go really deep.

I've also used Revo Uninstaller and same results. 

Windows 10 Home X 64
Kudos0

Re: Norton now acts like malware when I uninstall it permanently.

I downloaded a fresh version before running so I know it isn’t out of date. It was the same last time I ran the tool luckily that time I wanted to reinstall.

I expected Norton to burrow deeply into the system, I don’t expect the removal tool to leave anything behind though.

Virginia/Twilight Princess. Windows 10 Pro 64bit, iPhone X, iPad Pro 9.7".
Kudos0

Re: Norton now acts like malware when I uninstall it permanently.

My notes from 2014 (yes they are old) in regards to the Norton Removal Tool are as follows:

Note that the product licensing information and the local Identity Safe vault remain intact irrespective of the method you choose to uninstall your Norton security product. Upon the next installation of the inline product version, the subscription information will automatically be picked up. The latest version automatically picks up the previously saved local Identity Safe vault and you are provided with an option to retain the local vault or move to the online vault when you access the Identity Safe component.

Bear in mind this info is from when Version 22 first came out and the Local Vault was still an option.  The method you choose, refers to normal Add/remove program option or NRT.  

Probably not much help, but the info I had then.

Kudos1 Stats

Re: Norton now acts like malware when I uninstall it permanently.

Hi Twilight Princess:

The last time performed a complete wipe of Norton off my system in April 2017 (at the time I was using NIS v22.9.1) I uninstalled from the Control Panel first and chose the option to "Please remove all user data" to remove additional static data files (e.g., .txt, .dat, .log, etc.) like my security history logs and personalized configuration settings [Warning: This option will remove the old-style Norton Identity Safe local vault, a .dat file stored on the local hard drive and last offered with Norton v19.x].  Once Norton is manually uninstalled from the Control Panel the Norton Remove and Reinstall (NRnR) tool can't automatically reinstall Norton because the tool doesn't know which product (e.g., NAV, NIS, NS Deluxe, etc.) you own and you must use a full offline installer or download the stub installer from your online Norton Account if you want to re-install.


After uninstalling from the Control Panel and re-booting, I then ran the NRnR tool in advanced "Remove Only" mode as instructed at https://www.norton.com/nrt (Advanced Options | Remove Only | Remove) to perform an extra wipe of orphaned files and registry entries left behind by the uninstall [Warning: This option will remove other Norton products like Norton Utilities, etc].  After the NRnR tool was finished and the system re-booted I saw the pop-up below with a link to instructions on how to re-install Norton, but I closed the pop-up using the "x" in the top-right corner and I wasn't nagged again to reinstall Norton.

I've used Norton since 2008 and most of the remnants I found on my hard drive in C:\ProgramData and the hidden folder C:\Users\<username>\AppData that had to be manually deleted after this wipe dated back to very old Norton versions installed prior to 2012.  I recall running a portable build of Piriform's free CCleaner afterwards just to check for any orphaned files and registry entries.

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32-bit Vista Home Premium SP2 * Firefox ESR v52.8.0 * Norton Security Premium v22.14.0.54

Kudos0

Re: Norton now acts like malware when I uninstall it permanently.

I’ve done the removal this way previously with the same result, in that instance I did wish to reinstall so the pop-up after restart asking me to download was welcome then.

Virginia/Twilight Princess. Windows 10 Pro 64bit, iPhone X, iPad Pro 9.7".
Kudos1 Stats

Re: Norton now acts like malware when I uninstall it permanently.

Twilight Princess:

..when I restarted again another pop-up appeared asking me to install...

Hi Twilight Princess:

Further to yank's post <here>, if you ever run the Norton Remove and Reinstall (NRnR) tool in "regular" mode and find yourself in another one of these loops where the NRnR tool is constantly prompting you to reinstall Norton at boot-up, see Ohforf's instructions in Norton Remove and Reinstall Tool Issue on how to delete the scheduled task for the reinstall from your Windows Task Scheduler.  I currently have no tasks pending for the NRnR tool in my own Task Scheduler (see image below) but Ohforf's instructions are similar to other suggestions I've seen in the forum on how to get Norton to stop nagging you to reinstall your product at boot-up.

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32-bit Vista Home Premium SP2 * Firefox ESR v52.8.0 * Norton Security Premium v22.14.2.13

Kudos0

Re: Norton now acts like malware when I uninstall it permanently.

I'll keep all these in mind for future reference.
Currently I am using Windows Defender & MBAM premium - laptop now much faster.

Virginia/Twilight Princess. Windows 10 Pro 64bit, iPhone X, iPad Pro 9.7".

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