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Kudos0

Norton online back up error code A2203

I have not been able to backup for the last 2 weeks or so. I believe my last successful backup was on 8/24. I keep getting A2203 and A2819 errors. I have tried doing a manual backup to no avail. I have done a Norton Internet Security full system scan for viruses as well as the Norton Eraser scan  and I am still getting the errors. What is going on?

Replies

Kudos0

Re: Norton online back up error code A2203

I have not been able to backup for the last 2 weeks or so. I believe my last successful backup was on 8/24. I keep getting A2203 and A2819 errors. I have tried doing a manual backup to no avail. I have done a Norton Internet Security full system scan for viruses as well as the Norton Eraser scan  and I am still getting the errors. What is going on?

Kudos0

Re: Norton online back up error code A2203

Hello Veron808

Can you please elaborate if you're using Norton 360 or Norton Online Backup?

Here is some details on the two errors with some directions to assist:

Error: "8702,536873115" or "2203" when I run backup or restore

Error: "2819 - No DNS Found: DNS server not found/failed" when I back up or restore my files using Norton Online Backup or Norton 360

Kudos0

Re: Norton online back up error code A2203

I am using Norton Online Backup. I am still not able to back up. I keep getting either A2203 or A2819 errors. They seem to alternate. The last error was A2819.

Kudos0

Re: Norton online back up error code A2203

The 2819 is a connection error. Did you try the steps in the article I provided in the prior reply? We want to rectify that issue before we tackle the 2203 error. If we can't get a consistent connection it can be causing partial files to be uploaded resulting in the 2203 error.

It may be worthwhile to reach out to Tier 1 via www.norton.com/chat. Do not let them remove the Norton Online Backup computer/device though. It may be something we need to do but not at this juncture.

Kudos0

Re: Norton online back up error code A2203

I have shut down and restarted my computer. I have checked my firewall settings and it is not blocking Norton Online Backup. I am able to access websites. I have not as yet  done the Tier 1 solution as you advised. Is that the only solution?

Kudos0

Re: Norton online back up error code A2203

FYI tried clicking on the Tier 1 ( Norton.com/chat) link on your reply a few times and I got a response that said page requested not found.

Kudos0

Re: Norton online back up error code A2203

TRied the Tier 1 solution and had a chat with Jesus Mari Vitug. He said the A2203 error was not coming from Norton so I really do not know where it is coming from or what to do:I am no computer geek. He also said the A2819 error occurs when internet connection is interrupted as the files are being backed up;. that I just have to wait it out. I am still not able to backup. Still getting the same errors. Do you have any other solution? I am able to have internet access to websites so I really do not understand the errors at all. I had even re-started the wireless  modem.  All this is very frustrating.

Kudos0

Re: Norton online back up error code A2203

Hi Veron808

Can you send me a private message with your contact details and email address associated to your account? I'll either have a Tier 2 agent call you or I'll call you direct. We'll get this matter sorted one way or another.

Kudos0

Re: Norton online back up error code A2203

How do I send you a private message? I went to my Private Messages Box and typed in your name but it said your name could not be not found, so I could not send you the details as you requested..  I am still having the same issues.

Kudos0

Re: Norton online back up error code A2203

I finally figured out how to send you a ;private message. Have sent you the details.

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