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Kudos0

Norton Online Backup

I have a new laptop which came with Norton Internet Security.  I purchased this and registered the product.  Ever since then I keep getting a pop up offer from Norton for the online backup service.  I can't find a way to turn it off.  Can someone please help me to turn off this annoying pop up?

Thanks, Terry

Replies

Kudos0

Re: Norton Online Backup

Hello Terry and welcome!

Can you tell us which version of Norton Internet Security you have installed?

Open the main Norton interface and at the top right go to Support > About.  There should be a version number there beginning with 18 or 19.

Thanks!

"Anyone who isn't confused really doesn't understand the situation."   Edward R. Murrow
Kudos0

Re: Norton Online Backup

It is version 18.6.0.29.  I really appreciate your response.

Thanks

Terry

Kudos0

Re: Norton Online Backup

I used to get pop ups quite a bit from Windows telling me I need to set up Backup service.  Are you sure it's Norton that's telling you about the backups?  Because if it's just the "Windows Action Center" you can just disable that message.

If it's Norton, might I recommend trying to update your version to the latest 2012 edition (it's a free upgrade) to see if the problem persists?

Windows 7 Professional 64-bit (SP1) - Mozilla Firefox 7.x - Norton Internet Security 2012Norton Anti-Theft 1.0 - Norton Utilities 15 - Norton Online Backup (100 gb)
Kudos0

Re: Norton Online Backup

If you're uncertain as to which it is can you grab a screenshot of the message and post it to the forum?

Kudos0

Re: Norton Online Backup

Same Issue with Terry. Using same version as his. I'll go attach a screenshot also.

Kudos0

Re: Norton Online Backup

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