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Kudos0

Norton Online Backup

I have not been able to backup since 20 Dec 2013. The message "awaiting agent backup" is displayed for hours. I am using Win 8.1 Pro x64 and have done since it's release without issues. Tried rebooting and have stopped and started the service but this did not help.

Replies

Kudos0

Re: Norton Online Backup

I have not been able to backup since 20 Dec 2013. The message "awaiting agent backup" is displayed for hours. I am using Win 8.1 Pro x64 and have done since it's release without issues. Tried rebooting and have stopped and started the service but this did not help.

Kudos0

Re: Norton Online Backup

Hi @cptlad ,

Sorry for not replying sooner. I've sent you a Private Message ( ) requesting logs. If you're able to send them, that would be great.  Thanks.

Sunil G A

Norton Forums Administrator

Symantec Corporation

Sunil_GA | Norton Forums Administrator | Symantec Corporation

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