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Kudos0

Norton Online Backup - incorrect usage quota

Hi - I need someone from Norton to correct my quota usage - it's showing 46% of 55GB used.

I've just reactivated the subscription - 25GB for a year, and have cleared everything out - so it should be showing zero.

I can the PM the details.

Thanks.

Replies

Kudos0

Re: Norton Online Backup - incorrect usage quota

Hi - I need someone from Norton to correct my quota usage - it's showing 46% of 55GB used.

I've just reactivated the subscription - 25GB for a year, and have cleared everything out - so it should be showing zero.

I can the PM the details.

Thanks.

Kudos0

Re: Norton Online Backup - incorrect usage quota


marvin_candle wrote:

Hi - I need someone from Norton to correct my quota usage - it's showing 46% of 55GB used.

I've just reactivated the subscription - 25GB for a year, and have cleared everything out - so it should be showing zero.

I can the PM the details.

Thanks.


Hi,

Have you checked with customer support at

http://www.norton.com/chat

to see if they can assist?

Keep us posted

Dick Win 10x64 current current NSBU
Kudos0

Re: Norton Online Backup - incorrect usage quota

No - no need - the Norton mods here can do this - let's give them a chance first

Mods - query is still open

Thanks
Kudos0

Re: Norton Online Backup - incorrect usage quota

Hi @marvin_candle ,

Sorry for not replying sooner. I have sent you a private message () requesting more information. Please check it when you get a chance.

Thanks,

Sunil G A

Norton Forums Administrator

Symantec Corporation

Sunil_GA | Norton Forums Administrator | Symantec Corporation

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