The last week or so the Online Backup hangs. It sometimes does not start, sometimes hangs at 99%, sometimes completes but does not shutdown the computer.
[edit: Clarified subject.]
Based on what you're describing it'd be best if you reach out to support. They will need to perform a remote desktop session to help diagnose the issue. You can reach them by going to:
Make sure they do not uninstall and reinstall Norton Online Backup or your data sets unless that is something you wish to do. If you remove NOBU end points from the web you will no longer be able to access that data.
If you cannot get it resolved via Tier 1 let me know and we'll arrange alternative troubleshooting.
this is interesting
this would suggest I would not be able to access one of my backup's if i do a windows rebuild
from time to time people like to uninstall and reinstall for a range of reasons not related to NOBU
i can think of a range of circumtances that might apply
It would be good to understand this better
Most of the time system hangs due to connectivity of internet. So when ever you get this type of problem you need to see your internet speed and connectivity, simple way to resolve this issue is just close all open window and proper restart your system.
Although both are good points I still strongly suggest you let Support diagnose before taking any other steps. It may be something simple causing the problem. That won't be evident though till a remote support session is performed.
If you are experiencing an issue that needs urgent assistance please visit our customer support area:
There are currently 10 users online.