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Kudos0

Norton Online Backup - Unable to Purge Files

The business of purging old files seems to be a bit 'hit and miss'

A client oif mine has used 99% of her storage space (don't ask) so I have been trying to purge some of the old backup files and folders..

Occasionally, it seems to work but it generally fails.

I tried this on my NOB where only 23% of the space is used and, again, the result iis 'Hit & Miss'

Could  you please answer a few basic questions:

1/ Is it the case that only files which have been deleted from the computer may be purged?

2/ If so, what about files and folders which have simply been moved?

3/ Is there a limit to the number and/or size of files which can be deleted at any one time? 

4/ Is it possible to purge complete folders/sibfolders or it it necessary to select every file?

Regards

Les  

Replies

Kudos0

Re: Norton Online Backup - Unable to Purge Files

The business of purging old files seems to be a bit 'hit and miss'

A client oif mine has used 99% of her storage space (don't ask) so I have been trying to purge some of the old backup files and folders..

Occasionally, it seems to work but it generally fails.

I tried this on my NOB where only 23% of the space is used and, again, the result iis 'Hit & Miss'

Could  you please answer a few basic questions:

1/ Is it the case that only files which have been deleted from the computer may be purged?

2/ If so, what about files and folders which have simply been moved?

3/ Is there a limit to the number and/or size of files which can be deleted at any one time? 

4/ Is it possible to purge complete folders/sibfolders or it it necessary to select every file?

Regards

Les  

Kudos0

Re: Norton Online Backup - Unable to Purge Files

On Saturday morning, I was able to successfully purge files from my computer and the client's computer.

It seems that many of these confusions arise from the performance of the Norton Online Backup server.

Regards

Les

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