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Kudos0

Norton Online Backup Won't Work

I've paid for a subscription, and installed the software. Every time I clickl the icon in the system tray (Windows 7), a web page pops up, with theis message:

Something went wrong

Nobu is sorry something went wrong and will look at it right away.

Click here to go back to the beginning.

Screen shot also attached. 

When I click as indicated, another screen pops up showing the same thing. After re-installing repeatedly (this is day 2 of the ordeal), I'm stuck. I unistalled the program, and now the install exe file is gone from my downloads. How do I pursue a refund of my purchase, please? 

Replies

Kudos0

Re: Norton Online Backup Won't Work


NFM59 wrote:

I've paid for a subscription, and installed the software. Every time I clickl the icon in the system tray (Windows 7), a web page pops up, with theis message:

Something went wrong

Nobu is sorry something went wrong and will look at it right away.

Click here to go back to the beginning.

Screen shot also attached. 

When I click as indicated, another screen pops up showing the same thing. After re-installing repeatedly (this is day 2 of the ordeal), I'm stuck. I unistalled the program, and now the install exe file is gone from my downloads. How do I pursue a refund of my purchase, please? 


Welcome,

Sorry to read about the problem. Your best route to resolution is the customer service chat feature found here:  http://us.norton.com/support/contact/contact.jsp?pvid=cs

They have the tools and reputation of doing the job correctly and quickly

Please report back on your success

Dick Win 10x64 current current NSBU

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