Not what you are looking for? Ask the experts!
Norton Online Family - problems with Windows XP?
I've got Norton Online Family installed on two computers, a desktop running Windows XP and a laptop running Windows 7. Both machines also have Norton 360 installed on them. Online family was working fine until the difficulties that we all experienced towards the end of last year, but once those technical difficulties were out of the way it was all fine again.
Now the laptop appears to be working OK, but I'm having a lot of trouble with the desktop. The difficulties can be summarised as follows:
- Norton Online Family claims that it's running on the logins used by my two children, but right clicking on the icons on those logins reveals that these accounts are not being monitored.
- Each time I log in to the Norton Online Family site to try and sort things out, it tells me that the installation needs to be updated; I go through the motions of doing this, but keep getting the same message.
- I've tried to uninstall the whole thing and start again, but it refuses to let me, claiming that the user email and password that I enter are incorrect (although the same details work fine when logging in to the website).
- Now and again I get a Runtime Error message linking to Norton Family ... something about a ccSvcHst.exe or other.
I've been using Norton products for the best part of 20 years, and have always found them very useful and reliable. But what's been going on with Norton Online Family recently has been, to say the least, very unfortunate.
At the end of the day, I want my kids to be able to use the internet safely, and have been relying on Norton Online Family to help me achieve that end. But at the moment, it's failing badly.