• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

Kudos0

Norton Online Family website blocking not working

Hi,

I'm trying to set up and test web site blocking. I want to block cnn.com and youtube.com for my kids. I set up the PC, installed norton, created user accounts for my kids and when I log in and test, it doesn't block either site. I tried rebooting the PC a few times, updating the rules, and neither helped. My computer is running Windows XP SP3. The version of Norton Online family is the latest I downloaded (about an hour ago as of this post)

Replies

Kudos0

Re: Norton Online Family website blocking not working

Hi,

I'm trying to set up and test web site blocking. I want to block cnn.com and youtube.com for my kids. I set up the PC, installed norton, created user accounts for my kids and when I log in and test, it doesn't block either site. I tried rebooting the PC a few times, updating the rules, and neither helped. My computer is running Windows XP SP3. The version of Norton Online family is the latest I downloaded (about an hour ago as of this post)

Kudos0

Re: Norton Online Family website blocking not working

Hi itkowitz,

Please make sure you log onto the PC as the monitored child by using his/her Windows account.

When you log onto the PC, do you see a pop-up screen on the low right hand corner of the screen saying you are being monitored?

Do you see any web logs at Activity -> Web online for the child?

Thanks,

Katie

Thanks Katie
Kudos0

Re: Norton Online Family website blocking not working

Hi,

I am logging in as my child (using a Windows account I created for them and associated with them on the Norton Online portal). I do see a popup that says web activity is being monitored, but when I check on the website, I don't see any logs. It says no activity in the last 7 days.

Edit: I should also mention I tried in Firefox and IE and neither got blocked when I went to youtube.com (or cnn.com)

Accepted Solution
Kudos0

Re: Norton Online Family website blocking not working

Hi,

I tested it myself, and I was blocked correctly.

How do you have the rules setup at Settings -> Web?  Is the option "Block the site" selected?

Is youtube.com on the block list?

Are there any features working at all in the program?

Thanks,

Katie

Thanks Katie
Kudos0

Re: Norton Online Family website blocking not working

I uninstalled and got it working. Thanks.

This thread is closed from further comment. Please visit the forum to start a new thread.