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Kudos0

Norton Online Family wont work on one computer

I installed NOL on 2 computers running XP and set up the setting for the accounts of my kids.  One computer everything works perfectly.  The other one is not blocking any sites at all those even those that are the block list.  The safety minder is running and will give time limit warnings.  I have updated the house rules from it several times.  I have I have rebooted numerous times, but still everything is allowed on either IE 7.0 or Firefox.  I have Norton antivirus 2006 (subscription expired, as I was going to install a newer version soon as I got everything else configured) also Ghost 10.0.  No other unusual programs or blockers. Other computer that works is running Norton 360.  We need it to work on all computers.

Thank for any help.

Replies

Kudos0

Re: Norton Online Family wont work on one computer

I installed NOL on 2 computers running XP and set up the setting for the accounts of my kids.  One computer everything works perfectly.  The other one is not blocking any sites at all those even those that are the block list.  The safety minder is running and will give time limit warnings.  I have updated the house rules from it several times.  I have I have rebooted numerous times, but still everything is allowed on either IE 7.0 or Firefox.  I have Norton antivirus 2006 (subscription expired, as I was going to install a newer version soon as I got everything else configured) also Ghost 10.0.  No other unusual programs or blockers. Other computer that works is running Norton 360.  We need it to work on all computers.

Thank for any help.

Kudos0

Re: Norton Online Family wont work on one computer

Hi 69coug,

 

Could you disable Norton antivirus 2006 and Ghost 10.0 one by one temporarily for testing purposes to see if websites get blocked this time.  That would help us to narrow down the cause of the issue if one of them has anything to do with it .

 

Thanks,

Katie

Thanks Katie
Kudos0

Re: Norton Online Family wont work on one computer

Katie,

I disabled the Norton Protection , and still could access web sites that should be blocked under my sons and daughters account on the computer.  I tried to disable the Ghost running in the system tray, but there was no option.  I even tried to shut down the process from the task manager and it would not let me even with Administrator rights.  On this computer I do have the Windows home server connector running.  I have not copletely set this up on the other computer that NOL works on.  What next to try?

69coug

Kudos0

Re: Norton Online Family wont work on one computer

Hi 69coug,

You mentioned you were going to install a newer version for Norton antivirus 2006 in your original post.  That’s a good idea.  If you upgrade it to the latest version of NIS,  it would solve the issue that you are experiencing.  Since it’s an upgrade, you would get NIS with a lower rate than a new purchase. 

 

Please check out this link for details.

 

http://shop.symantecstore.com/DRHM/servlet/ControllerServlet?Action=DisplayProductDetailsPage&SiteID=symnahho&Locale=en_US&ThemeID=106300&Env=BASE&productID=106529700&resid=UbPBRgoBAkYAAGubi0IAAAAK&rests=1245443101966

 

If you have any questions, you are welcome to send me a PM by clicking on the   icon in the upper right hand corner of the page.  

Thanks,

Katie

  

Thanks Katie
Kudos0

Re: Norton Online Family wont work on one computer

Katie,

I did uninstall Norton Antivirus 2006 and now NOL works fine.  I decided to try Avast Home Edition and there appears to be no conflicts so far.

Thanks, 

69cog

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