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Kudos0

Norton Online Safety Monitor is being disabled

I have safety minder installed on two laptops - one belonging to my son, the other to my daughter.  My son's laptop is running WinXP, the daughter is using Vista 32-bit.  For whatever reason, Norton Safety Minder is being disabled regularly and not restarting with reboot.  Both of them have non-admin accounts on their machines.  Neither of them would know how to disable services via Task Manager or anything like that.  I've reinstalled Safety Minder multiple times to no avail.  What's the point of having a monitoring tool that can be disabled so easily?  I've been using this tool for a few months now and it seems to be more trouble than it's worth.  If I were paying for this, I would be a lot more upset.

I have searched for this problem on the boards and all the solutions seem to be resolved via private messages.  If there is an answer, could you please post it publicly? 

Replies

Kudos0

Re: Norton Online Safety Monitor is being disabled

I have safety minder installed on two laptops - one belonging to my son, the other to my daughter.  My son's laptop is running WinXP, the daughter is using Vista 32-bit.  For whatever reason, Norton Safety Minder is being disabled regularly and not restarting with reboot.  Both of them have non-admin accounts on their machines.  Neither of them would know how to disable services via Task Manager or anything like that.  I've reinstalled Safety Minder multiple times to no avail.  What's the point of having a monitoring tool that can be disabled so easily?  I've been using this tool for a few months now and it seems to be more trouble than it's worth.  If I were paying for this, I would be a lot more upset.

I have searched for this problem on the boards and all the solutions seem to be resolved via private messages.  If there is an answer, could you please post it publicly? 

Kudos0

Re: Norton Online Safety Monitor is being disabled

Hi jaychang,

 

I’m glad to know that you’ve given your kids’ only the non-admin rights on their PCs, and that definitely helps to prevent them from uninstalling the program.  I like to know if your kids have the email address and password which you use to log onto the Onlinefamily.Norton Web site.  If they do, they are able to disable the program. 

 

Thanks,

Katie

Message Edited by KatieQ on 08-28-2009 10:22 AM
Thanks Katie
Kudos0

Re: Norton Online Safety Monitor is being disabled

They do not.  as far as they know, it's the "little annoying dog" program.  they don't even know that it's connected to a web site.
Kudos0

Re: Norton Online Safety Monitor is being disabled

jaychange,

What kind of Anti-Virus or Security product is installed on the kids' PCs? 

Do both PCs get disabled regularly? 

When they get disabled, do you still see the NSM icon, a paw image, available in the system tray?

 

 

Thanks,

Katie
Thanks Katie
Kudos0

Re: Norton Online Safety Monitor is being disabled

the XP laptop is running Norton AV.

the vista laptop is running Avast AV.

I do not have custody of the kids so I can't check every time it's disabled.  However, in looking at my daughter's laptop this past weekend, I noticed that the paw icon was not in the system tray, which caused me to re-install the app.  I have no reason to believe that this would not be the case other times. 

Kudos0

Re: Norton Online Safety Monitor is being disabled

Do both of PCs get disabled regularly or just one of them?

Thanks,

Katie

Thanks Katie
Kudos0

Re: Norton Online Safety Monitor is being disabled

As far as I know, both of them regularly get disabled.  my son is primarily using a desktop machine that his mother just purchased (which does not have Norton on it) so he doesn't use his laptop as much.  my daughter uses her laptop all the time and the app regularly fails to load.
Kudos0

Re: Norton Online Safety Monitor is being disabled

jaychange,

I have the following information from your posts. Please correct me if I'm wrong. 

 

Daughter: Vista & Avast AV

Son: XP & Norton AV (but he doesn’t use the PC often, so I assume you don’t have much information on how NSM get disabled) 

 

For your Daughter's PC, Avast AV is currently incompatible with the Norton Safety Minder and we are working to resolve a solution. 

 

If you like to get more information on Avast AV, please read the following link. It’s not the same issue as you are experiencing, but it’s about Avast compatibility.

 http://community.norton.com/norton/board/message?board.id=OnlineFamily&thread.id=904&view=by_date_ascending&page=1

 

 

Thanks,

Katie
Thanks Katie
Kudos0

Re: Norton Online Safety Monitor is being disabled

I will replace Avast with something else.  is there a list of AV products I should not use?
Kudos0

Re: Norton Online Safety Monitor is being disabled

jaychange,

 

Please check the “Using Norton Safety Minder with other Security products” link under Quick Links at http://community.norton.com/norton/board?board.id=OnlineFamily

 

Thanks,

Katie

  
Thanks Katie
Kudos0

Re: Norton Online Safety Monitor is being disabled

any ideas why my son's laptop seems to suffer the same issue?
Kudos0

Re: Norton Online Safety Monitor is being disabled

jaychange,

 

You mentioned "my son is primarily using a desktop machine that his mother just purchased (which does not have Norton on it) so he doesn't use his laptop as much." 

 

Does it mean he uses his mother's PC without NSM installed, not his laptop where NSM get disabled?

 

Thanks,

Katie

Thanks Katie
Kudos0

Re: Norton Online Safety Monitor is being disabled

Correct.  however, I have noticed when he was using his laptop, the same thing would happen.
Kudos0

Re: Norton Online Safety Monitor is being disabled

jaychang,

 

Since he doesn't use his laptop with NSM installed often, I'm not sure if he has used it lately since we released the new update for the Windows Client.  Please make sure he uses his laptop where has NSM installed with the latest version number 1.1.0.21 to see if the issue still occurs. 

 

Thanks,

Katie

Thanks Katie

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