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Norton Password Manager app for iPhone will not allow me to search for log-in entries since updated to version 8.0.0.112 about a week ago.
Posted: 18-Aug-2022 | 12:48AM · Edited: 18-Aug-2022 | 12:51AM · Permalink
Hi spkerr,
Thanks for reporting this issue. Unfortunately, we are unable to reproduce this issue at our end. Can you please provide more details, like the keyword you are trying to search for? And is it the username, site name or the URL?
I'll also reach you directly for more details.
Thanks,
Aravind V
Posted: 30-Aug-2022 | 9:13AM · Permalink
I found the search function is there after you tap on Logins from the main interface. And it did work for me.
Posted: 30-Aug-2022 | 9:51AM · Permalink
Thank you. I can enter info for a search in the login section, it just does not do anything when I hit "search." I have a free version of this app (no subscription), and have had the same free app all along for some years. Now, however, after an update, the search feature provides no results.
Posted: 30-Aug-2022 | 10:07AM · Permalink
As I am typing into the search box, I see the list getting updated with the search results. Test with a couple of different login names, especially ones that would be near the end of the alphabetical list. If you complete the search phrase and then tap Search, there is nothing that will change as the results update as you are typing.
Further testing and I see what you are saying. When I tap on Search in the keyboard, it comes up with no results found. But as I noted above, until Norton can fix this, you do still have the results displayed as you are typing. You can just tap on the result you are looking for.
Can you pass this additional test process along to the appropriate team.
Posted: 30-Aug-2022 | 2:02PM · Permalink
Thank you. However, my iPhone app will not update the list of login names as I type, even before tapping Search. So, I am left to scroll down through my 300 login entries to find what I need. Or, if I am at my desk, I go to my PC and use the Password Manager there, where it will function correctly. I even deleted the app on my iPhone and reinstalled, to see if that would fix the problem, but it still persists.
Posted: 30-Aug-2022 | 5:11PM · Permalink
Sounds like it might be worth reinstalling your NPM app. Uninstall the app, restart your device, then reinstall the app from the App Store. Then sign into your Norton Account and vault and test again.
Posted: 30-Aug-2022 | 5:59PM · Permalink
Hi spkerr,
We have included a potential fix for this issue as part of 8.0.1. Please update to the latest version and let us know if the issue has been fixed or if it persists.
Thanks,
Aravind V
Posted: 30-Aug-2022 | 6:52PM · Permalink
Posted: 31-Aug-2022 | 5:30AM · Permalink
I can confirm 8.0.1 fixed the search works correctly now. Thanks
Re: Norton Password Manager app for iPhone will not allow me to search for log-in entries since updated to version 8.0.0.112 about a week ago.
Posted: 30-Aug-2022 | 6:52PM · Permalink