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Norton Password Manager / Chrome crash

Within the last 24 hours, every time I log into Norton's Password manager via Chrome extension.  Chrome crashes with 5 seconds.   With out without trying to log into a website.  

NPM extension is 6.5.1.2 and Chrome is 76.0.3809.132 64 bit on a windows 10 1903 build.   

I have tried clearing cache in Chrome and that does work if you leave the chrome running but when you close chrome it does the same crash.    I have also tried CC cleaner to clear cache etc and doesn't help either.

Have not tried with Edge or Firefox, or IE.

Any ideas?

Replies

Kudos1 Stats

Re: Norton Password Manager / Chrome crash

Edge does not seem to be affected by this problem.  Any answers from Norton?

Kudos0

Re: Norton Password Manager / Chrome crash

When I use Chrome and sign into Norton Password manager, it shuts down chrome in a matter of seconds. I tried using Password Manager in Edge and it did not take Edge down. This is on Windows 10. I'm on the latest version of Chrome as well.

I have reinstalled chrome, cleaned temporary internet files, and run anti virus/malware and nothing out of the ordinary occurred.

This started today (August 30). I used it on Aug 29 and it as fine.

I did speak with Norton technical support who advised me to come here.

Please advise on the next steps I need to take to use Password Manager on Chrome.

Kudos0

Re: Norton Password Manager / Chrome crash

It has been happening to me for at least 2-3 days. Possibly a recent Windows update?

Kudos1 Stats

Re: Norton Password Manager / Chrome crash

I just talked with Tech Support.  They know about the issue and "should" be posting a response here.  They are working the issue on their end. The extension that was updated on August 26 apparently has a bug.  The programmers are working the fix now. 

Kudos0

Re: Norton Password Manager / Chrome crash

Hi Everyone,

Thanks for reporting in Norton Community Forums. We have reported this issue to concern team and will updated once we get more details on the fix.

Also, please provide below details for further investigation.

Norton Password Manager extension version

Google Chrome version number and [64/32 bit]

Please check if crash dump for chrome is available and upload them to forum post under "Log files" section for further investigation. Note: Dump files are stored under C:\Users\[..Profile..]\AppData\Local\Google\Chrome\User Data\Crashpad\reports

Sunil_GA | Norton Forums Administrator | Symantec Corporation
Kudos0

Re: Norton Password Manager / Chrome crash

Chrome:

Version 76.0.3809.132 (Official Build) (64-bit)

PW Manager:

6.5.0.4

Kudos0

Re: Norton Password Manager / Chrome crash

My Norton extension version is 6.5.1.2

My Chrome version is 76.0.3809.132 and it is 64 bit.

Kudos0

Re: Norton Password Manager / Chrome crash

Here are crash dump files that I have experienced on August 30 after signing in to Norton Password Manager using Google Chrome.

Kudos0

Re: Norton Password Manager / Chrome crash

i also discovered the vault does not autofill. If i open the vault in the chrome toolbar, it starts to load ( and should present me with the form the login to vault ) but does not complete.

Version 76.0.3809.132 (Official Build) (64-bit)

Kudos0

Re: Norton Password Manager / Chrome crash

My version of Chrome is Version 76.0.3809.132 (Official Build) (64-bit)

Kudos2 Stats

Re: Norton Password Manager / Chrome crash

Looks like NPW extension 6.5.1.6 is out and it seems to have fixed them problem.

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Re: Norton Password Manager / Chrome crash

Kudos1 Stats

Re: Norton Password Manager / Chrome crash

Mine was working this afternoon. Got back on tonight and the problem exists again. I checked my version (after I did a Norton update) and found that I am on

22.18.0.213

Did anyone have to do a restart after he updates or did you re-install the product?

Kudos0

Re: Norton Password Manager / Chrome crash

I just installed the update (6.5.1.6) and it seemed to work just fine. I shutdown my machine an hour ago, but then restarted just now. Crashing again as before.

So I don't think this update solves the problem.  Probably makes no difference, but the install and apparent fix was before midnight and the restart was after (local PDT).

The crash log was the first occurance of the crash after the install of 6.5.1.6.

Kudos0

Re: Norton Password Manager / Chrome crash

i updated the chrome vault extension and rebooted an hour ago. The extension version does not show it updated, but the vault is now working normally

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Re: Norton Password Manager / Chrome crash

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Re: Norton Password Manager / Chrome crash

Can we get a fix for this ASAP. Thank you! The latest update definitely does not fix the issue.

Kudos1 Stats

Re: Norton Password Manager / Chrome crash

Same problem here, I installed the Norton Safe again but Chrome still keeps crashing.

INeed sollution very fast!

Thank you

Kudos0

Re: Norton Password Manager / Chrome crash

I know it's a pain, but they can't just snap their fingers and have it fixed. I just launch Edge, open my vault and copy the password to use in Chrome. I can't use Edge to browse. But I can live for a while pulling the password from there.

Kudos0

Re: Norton Password Manager / Chrome crash

You can probably use Firefox too. I haven't installed it yet on my new computer, so not sure if it works or not.

Kudos0

Re: Norton Password Manager / Chrome crash

i updated the vault extension ( now 6.5.1.6 ..use tools / extensions in chrome) running on chrome  Version 76.0.3809.132 (Official Build) (64-bit).

it is working fine now

Kudos1 Stats

Re: Norton Password Manager / Chrome crash

I did the latest updates and did a restart. I tried using password manager and the same results. Chrome came crashing down.

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Re: Norton Password Manager / Chrome crash

Quick workaround  that works for me on two laptops, until they get this resolved.  Log into your browser vault and mistype the last letter of your password.  Click the view password button in the box and correct the mistyped character, click login button.

Do not retype the entire password, it will crash! 

Hope this works for everyone else.

Kudos0

Re: Norton Password Manager / Chrome crash

I ended up uninstalling chrome, deleting all the folders.  Then restarting and sync my google account with a fresh install of chrome.   Mine seems fixed.   Still using Chrome 76.0.3809.132 64 bit and the newer NPW 6.5.1.6.  

Kudos0

Re: Norton Password Manager / Chrome crash

Same problem here.

Chrome:  Version 76.0.3809.132 (Official Build) (64-bit)

NPW:  NPW 6.5.1.0  Installed 30 August

Interesting that I have an lower version number than some, however am not running Betas.  All signs at my end are that this is the current version.

Kudos0

Re: Norton Password Manager / Chrome crash

Hi All,

To debug this issue further, If anyone facing this chrome crash issue. 

Could you provide following information,

1. OS

2.  Any other extension installed on the browser?

3. Do we have any symantec product installed on the machine?

Regards,
Senthil.

Kudos0

Re: Norton Password Manager / Chrome crash

This version did not fix my problem. Chrome crashed again

Kudos0

Re: Norton Password Manager / Chrome crash

My recent experience last 2 or 3 days.   After installing 6.5.1.6 I found that trying to use ID SAFE as soon as I reboot it will crash.   However,if I logon to my desktop and wait several hours -then I don't have the crash. Even when the machine goes to sleep (set on my machine at 1 hour) it still wakes right up and works fine.  I have not logged off in several days, and chrome has not crashed either.   

---> UPDATE- Just noticed vault was closed, so logged on to ID SAFE just now. Crashed again.

1. OS:

Windows 10 Home, Version 1903, Build 18362.295

2. Other extensions:

- Adobe Acrobat  Version 15.1.1.2

- Google Docs Offline

- Logitech Smooth Scrolling

- Norton Safe Web

- Chrome Apps

LISTED BELOW ARE INSTALLED BUT NOT ENABLED

- Manuals Search: Description, Search Manuals in the browser address bar and manage your web search & manuals search provider. Version 1.0.19.221  Permissions

  • Read your browsing history
  • Change your search settings to: services.manualsearch-svc.org

Site access.  This extension can read and change your data on sites. You can control which sites the extension can access. Automatically allow access on the following sites *://*.manualsearch-svc.org/*  and  *://*.search.yahoo.com/*

- Norton Safe Search

- Norton Security Toolbar

3. The only Symantec products are Norton 360.  Version 22.18.0.213

Kudos1 Stats

Re: Norton Password Manager / Chrome crash

I have no problem using Google Chrome with the Norton Password Manager installed...until I log into the NPM. That's when Chrome crashes. I can use Chrome for hours and hours as long as I don't log into the NPM. I have about 7 other extensions installed and they don't crash Chrome:

SwagButton, Honey, Tab Activate, Norton Safe Search, Norton Safe Web, and Messages for Web

Kudos0

Re: Norton Password Manager / Chrome crash

I took Norton off and put Bitdefender on a few days ago. Then when I saw there was an update for Norton Password Manager here I installed NPM extension from Chrome Store. It's been working flawlessly for several days now. Quite refreshing with no delays or crashes on my Windows 10 updated PC. Keeping fingers crossed and may put Norton back on if it continues to perform this way. Thanks so much! 

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Re: Norton Password Manager / Chrome crash

I'm still using Norton Internet Security. I removed the Norton Password Manager as you did and closed Chrome. Then I relaunched Chrome and did a Google search for NPM in the Chrome Store. I added the extension from there, logged into my Norton account, and then logged into NPM. Within 5 seconds, Chrome crashed, same as before.

Kudos0

Re: Norton Password Manager / Chrome crash

INSTALLED: Norton Security

CHROME VERSION 76.0.3809.132
OS VERSION Windows NT: 10.0.18362

See attachment for latest crash dump.

EXTENSIONS
Presentaties : version 0_10
Norton Password Manager : version 6_5_1_6
Web Store : version 0_2
BetterTTV : version 7_2_1
Documenten : version 0_10
Google Drive : version 14_1
YouTube : version 4_2_8
Adblock Plus - gratis adblocker : version 3_6_3
Adobe Acrobat : version 15_1_1_2
Spreadsheets : version 1_2
Norton Safe Web : version 3_10_0_2
Feedback : version 1_0
Offline Documenten : version 1_7
CryptoTokenExtension : version 0_9_74
Cloud Print : version 0_1
Chrome PDF Viewer : version 1
Google Network Speech : version 1_0
Google Hangouts : version 1_3_14
Betalingen via Chrome Web Store : version 1_0_0_4
Gmail : version 8_2
Chrome Media Router : version 7619_603_0_2

Will try to start in some safe mode with only Norton extensions enabled.
As a short term containment plan: the problem does not occur on Edge browser.

Kudos0

Re: Norton Password Manager / Chrome crash

Adding additional info as requested.

OS Name    Microsoft Windows 10 Pro
Version    10.0.18362 Build 18362

Extensions

Boomerang for Gmail
Evernote Webclipper
Google Docs offline
Google Hangouts
Grammarly for Chrome
Honey
Norton Password Manager
Norton Safe Web

Chrome Apps: Docs, sheets, slides

I use Norton 360 with LifeLock Select

Kudos1 Stats

Re: Norton Password Manager / Chrome crash

I hate Edge, so I never use it
Kudos0

Re: Norton Password Manager / Chrome crash

I am having the same problem with Chrome crashing when I invoke Norton Password Manager.  This problem started on 8/28/19.  Here is the requested information.  

Chrome Version 76.0.3809.132 (Official Build) (64-bit)

Norton Internet Security 22.18.0.213  Norton Password Manager Chrome Extension 6.5.0.4.    

    Windows 10 Home version 1903 Installed 7/24/2019 OS build 18362.295

    Installed Chrome extensions are from Nortion (Home page, Password Manager,  Safe Search, Safe Web), ICloud Book Marks, Library Access, and Zotero.  I have uploaded the zipped version of the most recent crash log.

    Kudos0

    Re: Norton Password Manager / Chrome crash

    I am running Norton Password Manager Chrome Extension 6.5.0.4.    

    Kudos0

    Re: Norton Password Manager / Chrome crash

    Kudos2 Stats

    Re: Norton Password Manager / Chrome crash

    Surprisingly, the suggestion to use the password reveal icon when entering the password for Norton Password Manager allowed me to use NPM in Chrome without it crashing.    If I don't use password review when entering the password, it still crashes.  Not a great solution, but one that works for now.

    Kudos2 Stats

    Re: Norton Password Manager / Chrome crash

    Looks like a solution. This worked for me.  So far.

    Kudos2 Stats

    Re: Norton Password Manager / Chrome crash

    Amazing! I tried that on my desktop and it actually works. Your instructions were very clear. I was able to log into NPM, getting the password error because the last letter of my password was incorrect, then clicked the view password button, re-typed the last letter of my password correctly, and Chrome stayed loaded without crashing. Great workaround...for now, until Google and Symantec can get their act together and fix this permanently.

    Thanks so much bud!

    Kudos2 Stats

    Re: Norton Password Manager / Chrome crash

    All that is needed is to type the password, press "password reveal," and then <enter>. 

    No need to type wrong and backspace to correct the last letter.  

    This seems to be the buggy part of the Norton Password Manager extension for Chrome.  

    Kudos0

    Re: Norton Password Manager / Chrome crash

    Hi Everyone,

    I have sent a private message requesting crash logs collection and upload steps  for "Google Chrome crash issue". Thanks

    Sunil_GA | Norton Forums Administrator | Symantec Corporation
    Kudos0

    Re: Norton Password Manager / Chrome crash

    Sorry, I tried that once and it seemed to work once. But when I open Chrome to my default page -- about:blank -- and do what you suggested, it still crashes Chrome.

    Typing the incorrect password and then clicking reveal always seems to do the trick.

    Kudos1 Stats

    Re: Norton Password Manager / Chrome crash

    Sunil G A,

    Please see the attached log file that you requested.

    Thank you.

    Howiec

    Kudos0

    Re: Norton Password Manager / Chrome crash

    Thanks for the debug logs, @howiec

    Sunil_GA | Norton Forums Administrator | Symantec Corporation
    Kudos0

    Re: Norton Password Manager / Chrome crash

    For the last few days, chrome crashes after I input my password into the Norton Password Manager Extension. I tried removing the extension and reinstalling it. Chrome is up to date, Version 76.0.3809.132 (Official Build) (64-bit). Windows is up to date, etc. It is working in Microsoft Edge.

    Kudos1 Stats

    Re: Norton Password Manager / Chrome crash

    @Sunil_GA additional log file as requested

    Kudos0

    Re: Norton Password Manager / Chrome crash

    Thanks @TerenceBE for the logs. 

    Sunil_GA | Norton Forums Administrator | Symantec Corporation
    Kudos0

    Re: Norton Password Manager / Chrome crash

    So i found a work around for now. 

    1. Load chrome as you normally would.

    2. Login to Password manager

    3. Before it crashes quickly right click on Chrome in Taskbar and open a new chrome. "Not a window"

    You can close the first Chrome and everything will work as it should.

    I have done this multiple times with success. Hope this helps until a perm fix.

    Kudos0

    Re: Norton Password Manager / Chrome crash

    I just tried that right click in the task bar and it does seem to work, but you have to be quick.

    I'm having the same issue across mutiple devices on windows and chrome