Posted: 08-Sep-2021 | 2:07PM · 26 Replies · Permalink
9/8/2021:
For the last 2 days the Norton Password Manager does not open the vault in Edge. Yesterday, I found a solution, today I cannot! And am locked out!
WHAT IS GOING ON WITH NORTON????
I am now LOCKED OUT as I tried logging into Norton account and they say it's apparently TOO MANY tries!
Why can't I get the services I am paying for?????
Posted: 08-Sep-2021 | 2:16PM · Edited: 08-Sep-2021 | 2:38PM · Permalink
RUTH.K:9/8/2021:
For the last 2 days the Norton Password Manager does not open the vault in Edge.
Norton Password Manager extension Version 7.4.0.3 Updated September 3, 2021 from Chrome store?
https://chrome.google.com/webstore/detail/norton-password-manager/admmjipmmciaobhojoghlmleefbicajg
Norton Password Manager extension Version 7.3.0.1 Updated June 24, 2021 from Microsoft store?
https://microsoftedge.microsoft.com/addons/detail/norton-password-manager/lcccdlklhahfmobgpnilndimkankpnkg
btw
~ Norton Password Manager 7.4.0.3 from Chrome store opens okay, for me, from Edge 93.0.961.38
~ Norton Password Manager 7.3.0.1 from Microsoft store opens okay, for me, from Edge 93.0.961.38
RUTH.K:
I am now LOCKED OUT as I tried logging into Norton account and they say it's apparently TOO MANY tries!
Contact Norton Support - Chat
https://support.norton.com/sp/en/us/home/current/contact-chat
Contact Norton Support - Phone
https://support.norton.com/sp/en/us/home/current/contact-phone
Posted: 08-Sep-2021 | 2:50PM · Permalink
Same for me as well:
~ Norton Password Manager 7.4.0.3 from Chrome store opens okay, for me, on Opera GX 78.0.4093.214
~ Norton Password Manager 7.3.0.1 from Microsoft store opens okay, for me, from Edge 93.0.961.38
SA
Posted: 08-Sep-2021 | 4:34PM · Permalink
Hello again. If you had a Windows update that was stuck and forced a restart that MAY have been partially a cause for the issue you were / are having. I recommend that you run DISM to check for and restore Windows and Windows Update health. Its a fairly uncomplicated process that shouldn't take too long to accomplish. Here are the instructions for running DISM.
Repair Windows Update Errors:
https://support.microsoft.com/en-us/help/947821/fix-windows-update-error...
SA
Posted: 11-Sep-2021 | 8:35AM · Edited: 11-Sep-2021 | 8:44AM · Permalink
bjkaufman:
Does not open for me either . I'm using Microsoft edge extension. Was working until today. I get a screen to sign-in, but it doesn't do anything. I'm lost without my passwords.
R U Norton Password Manager Version 7.4.0.3 Updated September 8, 2021 ?
https://microsoftedge.microsoft.com/addons/detail/norton-password-manager/lcccdlklhahfmobgpnilndimkankpnkg
btw
~ Norton Password Manager 7.4.0.3 from Microsoft store opens okay, for me, from Edge 93.0.961.44
Posted: 11-Sep-2021 | 8:40AM · Permalink
What am I supposed to do with this link?
Posted: 11-Sep-2021 | 8:40AM · Edited: 11-Sep-2021 | 8:42AM · Permalink
Just tested mine on Edge. I was prompted that "my session had expired". So I logged into my Norton account as instructed. The PWM allowed me to open the vault, it synched and all the password data is there. Opened my PWM in Opera GX ( Chromium based with Chrome extensions ). Vault opens as it should there and all data synched.
Edited: The link bjm posted is to the latest version of PWM app from the MS store.
SA
Posted: 11-Sep-2021 | 8:41AM · Edited: 11-Sep-2021 | 8:41AM · Permalink
Does not open for me either . I'm using Microsoft edge extension. Was working until today. I get a screen to sign-in, but it doesn't do anything. I'm lost without my passwords. I also can't log in even going through the Norton Web site.
Posted: 11-Sep-2021 | 8:44AM · Permalink
bjkaufman:What am I supposed to do with this link?
R U Norton Password Manager Version 7.4.0.3 Updated September 8, 2021 ?
Posted: 11-Sep-2021 | 9:08AM · Permalink
Same thing happens when I try to go through Norton Life Lock
Posted: 11-Sep-2021 | 9:13AM · Permalink
Where do I check the version #?
Posted: 11-Sep-2021 | 9:24AM · Edited: 11-Sep-2021 | 9:30AM · Permalink
bjkaufman:Where do I check the version #?
Please check Details 
Please, try as test, turn off all browser content blocker/s like ads blocker, scripts blockers, tracking prevention, etc.,.. either thru browser extensions or built-in browser features.
Please, try as test, with all browser content blocker/s off + clearing browser cookies n' cache. VPN Off.
Note: secure sites need to fully load all page content for proper function.
Please whitelist my.norton.com & login.norton.com thru Edge content blocker extension/s or built-in protection.
Please try Sign In here > https://my.norton.com/extspa/passwordmanager
Posted: 12-Sep-2021 | 6:21AM · Edited: 12-Sep-2021 | 6:55AM · Permalink
Thanks, I do have version 7.4.0.3.
I tried all your suggestions and used the sign in link you suggested. Still can't sign into vault. I uninstalled and reinstalled Norton, rebooted my computer and still no vault.
Works fine on my Android phone.
Posted: 12-Sep-2021 | 6:54AM · Edited: 12-Sep-2021 | 7:05AM · Permalink
bjkaufman:Thanks, I do have version 7.4.0.3.
I tried all your suggestions and used the sign in link you suggested. Still can't sign into vault. I uninstalled and reinstalled Norton, rebooted my computer and still no vault.
Please share:
Have you removed and reinstalled Norton Password Manager extension, as test?
Have you turned off other Edged browser extensions, as test?
Have you turned off Edge Tracking Prevention, as test?
Have you turned off Norton Secure VPN, as test?
Please explain what happens when you try Sign In thru Norton Password Manager extension?
Please explain what happens when you try to Sign In thru Norton Security/360 product?
Please explain what happens when you try Sign In at https://my.norton.com/home/index
Please explain when/how Sign In stopped working?
Sign in or sign out of Norton Password Manager
You can sign in or sign out of Norton Password Manager from the Norton product main window or from the Norton Password Manager browser extension.
To sign in or sign out of Norton Password Manager, choose one of the following:
- I have Norton Password Manager browser extension
- I have Norton device security product
Need more help?
- Turn on or turn off Norton Password Manager
- Configure Norton Password Manager settings
https://support.norton.com/sp/en/us/home/current/solutions/v6282380
Lets hear from Community
Posted: 12-Sep-2021 | 7:26AM · Permalink
I have turned off other Edged browser extensions.
How do I remove and reinstall Norton Password Manager extension?
How do I turn off Edge Tracking Prevention?
How do I turn off Norton Secure VPN?
See attachment for an explanation
Posted: 12-Sep-2021 | 7:58AM · Edited: 12-Sep-2021 | 8:02AM · Permalink
How do I remove and reinstall Norton Password Manager extension?
edge://extensions/
Remove >
Reinstall >
Norton Password Manager Version 7.4.0.3 Updated September 8, 2021
https://microsoftedge.microsoft.com/addons/detail/norton-password-manager/lcccdlklhahfmobgpnilndimkankpnkg
How do I turn off Edge Tracking Prevention?
edge://settings/privacy
Posted: 12-Sep-2021 | 8:08AM · Edited: 12-Sep-2021 | 8:39AM · Permalink
bjkaufman:
How do I turn off Norton Secure VPN?
bjkaufman:
See attachment for an explanation
Um, can you try Norton Password Manager from Chrome?
Can you Sign In at main Norton window? 
bjkaufman:
After I enter my name and password the screen goes back to the original screen I was working on. Does not open the vault.
Please try manual Sign In with Norton Password Manager extension off, as test.
Please try manual Sign In with Edge Password Manager off, as test.
Please share: what is 20% button?
Please share:
bjkaufman:
Works fine on my Android phone.
Lets ask @peterweb to chime in.
may be related:
https://community.norton.com/en/comment/8511149#comment-8511149
Posted: 12-Sep-2021 | 9:19AM · Permalink
Norton 360 Deluxe Plus 1
Windows 10 Version 21H1
Please try manual Sign In with Norton Password Manager extension off: No change
Please try manual Sign In with Edge Password Manager off, as test: No change.
20% is the Capital One Shopping Ext.
It works on Chrome
I turned off VPN
I can get the vault by pressing the Password Manager on the Norton web site, By I cannot get it by logging into the vault from the MY Norton site.
And it works on cell phone.
Do you have a phone number I can use to call Norton support?
Posted: 12-Sep-2021 | 9:52AM · Edited: 12-Sep-2021 | 10:00AM · Permalink
bjkaufman:Do you have a phone number I can use to call Norton support?
Are you United States?
bjkaufman:
It works on Chrome
Maybe, try Norton Password Manager from Chrome store on Edge.
https://chrome.google.com/webstore/detail/norton-password-manager/admmjipmmciaobhojoghlmleefbicajg
Maybe, reset Edge settings?
I'm not observing issue/s with Norton Password Manager v7.4.0.3 extension from Edge v93.0.961.47
Sorry, I was not more help.
Lets hear from Community
Posted: 12-Sep-2021 | 10:30AM · Permalink
Posted: 12-Sep-2021 | 10:38AM · Permalink
Posted: 12-Sep-2021 | 10:47AM · Edited: 12-Sep-2021 | 11:23AM · Permalink
bjkaufman:
Microsoft Edge Version 93.0.961.47 (Official build) (64-bit)
Have you removed and reinstalled Norton Password Manager extension, as test?
Are you running Edge built-in password manager?
edge://settings/passwords
Are you running any Edge Experimental Features?
edge://flags
Posted: 12-Sep-2021 | 1:29PM · Permalink
FYI. I just finished a chat session with Norton. They took control of my computer and actually just cleared my browsing history and that's all it took. I can now open my vault.
Thanks for taking the time with me.
Posted: 12-Sep-2021 | 1:39PM · Edited: 12-Sep-2021 | 1:41PM · Permalink
bjkaufman:FYI. I just finished a chat session with Norton. They took control of my computer and actually just cleared my browsing history and that's all it took. I can now open my vault.
Great to read your Norton Password Manager is okay.
Thanks
Posted: 12-Sep-2021 | 3:22PM · Permalink
I have had the same problem as described today. After reading the above comments I turned off the VPN and it allowed me to sign in and open Password manager.
I will see what happens next time I boot up once I restart the VPN
Re: Norton password manager does not open in Edge
Posted: 11-Sep-2021 | 9:23AM · Permalink
After I was able to get the MS update KB5005101 to properly upload on my laptop on 9/8/2021 after multiple shut downs and restarts, I've had absolutely no problems with the Norton Password Vault opening. I'm not sure how both company's software "meshes" with each other. But all is well now.
Thanks, everyone.