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Norton Password Manager (NPM) fails to recall the password on a split page login for the Washington Post website & instead offers to generate a new password. This happens for only for this site.
I'd like NPM to use it's stored password.
Posted: 28-May-2023 | 11:35AM · Edited: 28-May-2023 | 11:37AM · Permalink
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Posted: 28-May-2023 | 1:51PM · Permalink
One can login to The Washington Post 5 ways using:
email address,
Amazon,
Facebook,
Google and
Apple.
Attempting to login using a Gmail address triggered the Generate New Password prompt.
Logging in using Google was immediate.
Not sure what distinguishes one method from the other, but the problem has been resolved.
Posted: 28-May-2023 | 2:10PM · Edited: 28-May-2023 | 2:23PM · Permalink
@bjm_
Thanks for the help.
Ultimately the problem was solved on a phone call with the help of a human being in support who recognized a conflict between a gmail userid & the Google option. The NPM Washington Post entry has been removed.
Re: Norton Password Manager fails to recall the password on a split page login & instead offers to generate a new password.
Posted: 28-May-2023 | 1:51PM · Permalink
One can login to The Washington Post 5 ways using:
email address,
Amazon,
Facebook,
Google and
Apple.
Attempting to login using a Gmail address triggered the Generate New Password prompt.
Logging in using Google was immediate.
Not sure what distinguishes one method from the other, but the problem has been resolved.