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Kudos0

Norton password manager overlay disappears

Norton password manager overlay disappears when banking protection is enabled, and will come back when banking protection is disabled.

Replies

Kudos0

Re: Norton password manager overlay disappears

fragtype:

Norton password manager overlay disappears when banking protection is enabled, and will come back when banking protection is disabled.

Norton Password Manager "overlay" disappears when Banking Protection is enabled with Safe Web Settings.....on all websites or NPM overlay disappears on Banking Protection supported bank website? 

Please explain what you're calling NPM "overlay" ? 

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Kudos0

Re: Norton password manager overlay disappears

for example: NPM + supported bank website from Edge

NortonLifeLock Community is primarily user-to-user help
Kudos0

Re: Norton password manager overlay disappears

The NPM logo that is there next to user name and password login on web page when logged into NPM.

has stooped working on banking web page only after banking protection enables it self. The NPM logo disappears. 

Leaving the NPM not working. 

Kudos0

Re: Norton password manager overlay disappears

Edge - InPrivate window ?

VPN - on or off ?

NortonLifeLock Community is primarily user-to-user help
Kudos0

Re: Norton password manager overlay disappears

FWIW ~ as test - with Safe Web Banking Protection supported bank website - from Edge

NortonLifeLock Community is primarily user-to-user help
Kudos0

Re: Norton password manager overlay disappears

In Edge, not private window and VPN off.

It's there and works until banking protection enables. Once the the page reloads after that its not there.

Kudos0

Re: Norton password manager overlay disappears

fragtype:

In Edge, not private window and VPN off.

It's there and works until banking protection enables. Once the the page reloads after that its not there.

I believe you.  
I have Banking Protection with Safe Web Settings enabled, all the time. 
I have Signed in as:  all the time.  Signed in as: survives browser cycles. 

IDK....I setup Banking Protection supported Bank credentials, as test. 
Norton Password Manager is not my daily rider.

Edge 90.0.818.51
NPM 7.2.0.6
NSW 3.15.0.4

Lets hear from Community

NortonLifeLock Community is primarily user-to-user help
Kudos0

Re: Norton password manager overlay disappears

Thank you very much, it used to work just fine. 

This one has me pretty stuck.

Thanks Again!!

Kudos0

Re: Norton password manager overlay disappears

Care to share the Bank website?

So, the "overlay" that disappears is the Norton Password Manager "logo button" to the right of Username & Password ?  and page refresh does not help ?

NortonLifeLock Community is primarily user-to-user help
Kudos0

Re: Norton password manager overlay disappears

That would be Chase.

And correct on both. 

Kudos0

Re: Norton password manager overlay disappears

Hi, @fragtype
FWIW ~ as test, with 'chase.com' from Edge -
Note: NSW and NPM extensions used for test are from Microsoft store. 

FWIW ~ I needed to navigate from this page >> navigate = place cursor on Username field + Enter. 
>> to this page -

Note: I submitted Feedback from my machine.  
Leave Feedback address is long string with local information.
Leave Feedback may need string address from your machine.  IDK

https://nebula-cdn.kampyle.com/direct/form.html?region=prodUsOregon&websiteId=458056&formId=28851&source=onlinebanking&mid=c04b4e7d-b632-4d6d-ccb7-0519c05e6672&product_id=bdaafgjhhjkdplpffldcncdignokfkbo&product_version=3.15.0.4&product_name=Norton%20Safe%20Web&doi=2021-02-19
NortonLifeLock Community is primarily user-to-user help
Kudos0

Re: Norton password manager overlay disappears

Hey !

Ok Thank you!! 

I'm going to do that. 

I have found an interesting one. LOl..

Thank you!

Kudos0

Re: Norton password manager overlay disappears

fragtype:

Hey !

Ok Thank you!! 

I'm going to do that. 

I have found an interesting one. LOl..

I'm curious....are you able to navigate and find NPM logo button as I've done here > https://community.norton.com/en/comment/8504579#comment-8504579 

I'm curious....does "navigate" (place cursor on Username field + Enter) work with 'chase.com'.... your side. 

Thanks

NortonLifeLock Community is primarily user-to-user help
Kudos0

Re: Norton password manager overlay disappears

Sadly no. Just tried again, I have done that before with no luck. I get the same page 

after that but still no NPM overlay. Damn..

Kudos0

Re: Norton password manager overlay disappears

Imagine you've cleared Edge cookies n' cache. 
Imagine you've tried with other extensions off....just NSW + NPM on.    
Imagine you've tried new default Edge profile....just NSW + NPM on.  

Hmm.....you cannot get past this page and this page does not present NPM logo button? ....Head Scratch.

NortonLifeLock Community is primarily user-to-user help
Kudos0

Re: Norton password manager overlay disappears

FWIW ~ as test - just now 

NortonLifeLock Community is primarily user-to-user help
Kudos0

Re: Norton password manager overlay disappears

Crap! still no luck

Kudos1 Stats

Re: Norton password manager overlay disappears

and you've tried clean NSW + NPM extension installs from Edge?
and you've tried from Chrome n'or Firefox.... as test? 

Sorry.....IDK

Lets hear from Community

NortonLifeLock Community is primarily user-to-user help
Kudos0

Re: Norton password manager overlay disappears

Haven't done the other browsers, but yes on on the clean installs for extensions.

Hey Thanks for all the effort!!!