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Kudos0

Norton Password Manager Stopped Workng on Edge

I have had the Norton Password Manager [and previous iterations] on my Windows 10 PC working just fine. It suddenly - for no apparent reason - stopped working on the Edge browser. I click on the password manager icon; a box opens asking me to sign-in to my Norton account; I click on the sign-in button; a new tab opens and all I see is a spinning wheel in the middle of a blank page. It never goes to my vault or any sign-in page. The page with the spinning wheel is "Norton Cloud Connect". I have tried uninstalling the Edge extension and reinstalling it several times. Issue persists. It works fine on my iPhone.

Replies

Kudos0

Re: Norton Password Manager Stopped Workng on Edge

Same for me too. I've had to resort to a different password manager temporarily as I can’t rely on Norton's.

Virginia/Twilight Princess. Windows 10 Pro 64bit, iPhone X, iPad Pro 9.7".
Kudos0

Re: Norton Password Manager Stopped Workng on Edge

The past week or so I couldn't get the Edge extension to show a login of any kind. By that I mean not being able to log into my Norton account then open the vault. Not that I used Edge that much but did remember something I didn't do when I got the latest extension. I uninstalled the extension then downloaded again. When setting things up I DID get a small dialog that asked "Allow within in private browsing", I enabled that then enabled the extension. Walla!! Life is good again for the present moment. Hope this may help you both in some fashion in solving the issue on your end.

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Home / Professional x 64 version 1903 / build 18362.116 / N360 Deluxe 22.17.1.50 / Norton Core v.282 on Android 1.98
Kudos0

Re: Norton Password Manager Stopped Workng on Edge

I’ve always had ‘in-private browsing’ active. Glad that you found the solution in your case.

I’ve noticed that I can log into the account no problem but logging into the Edge extention is hit-and-miss, it works the first time, I close the browser after I’ve finished what I need to do online but then if I open Edge again & try to access the passwords the blue circle just keeps rotating, I’d noticed the same once I tried opening the extention again without noticing the page was already open so it seems the cause is that it’s not fully closing for several minutes after closing the browser.

Virginia/Twilight Princess. Windows 10 Pro 64bit, iPhone X, iPad Pro 9.7".
Kudos0

Re: Norton Password Manager Stopped Workng on Edge

Appreciate the feedback. Didn't work for me. In my case, the extension always worked fine. It just suddenly stopped a couple of days ago.

Kudos0

Re: Norton Password Manager Stopped Workng on Edge

I’ve read a post on the Microsoft forum with the same problem, I mentioned this post so hopefully they’ll post here too.

Virginia/Twilight Princess. Windows 10 Pro 64bit, iPhone X, iPad Pro 9.7".
Kudos0

Re: Norton Password Manager Stopped Workng on Edge

Just as mysteriously as it started, this problem apparently has solved itself. As of last night, Password Manager is again working with Edge!

Kudos0

Re: Norton Password Manager Stopped Workng on Edge

It’s intermittent, it will work the first time you open Edge & open the vault but if you close Edge then in a minute or so open Edge again then try to open your vault it gives the blue rotating circle.
It’s only a problem if I do this. 

Virginia/Twilight Princess. Windows 10 Pro 64bit, iPhone X, iPad Pro 9.7".
Kudos0

Re: Norton Password Manager Stopped Workng on Edge

I have this exact problem, install the extension from the store, open Edge to login and the website just stops on the spinning blue circle yet I had no problems with the same extension on Chrome. I also find it hilarious that the extension pops up a thank you message for using it when you can't even log in. Come on Symantec sort this out for us Edge users.

Kudos0

Re: Norton Password Manager Stopped Workng on Edge

Following the thread I have tried logging into PM off and on over the course of a few days. I agree with Twilight Princess that the issue is intermittent. One instance things work as they should, a few hours later they do not.

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Home / Professional x 64 version 1903 / build 18362.116 / N360 Deluxe 22.17.1.50 / Norton Core v.282 on Android 1.98
Kudos0

Re: Norton Password Manager Stopped Workng on Edge

Yes, unfortunately, you guys are correct. Very intermittent success with log-in. 

Kudos0

Re: Norton Password Manager Stopped Workng on Edge

Hello,

Same problem for me. I think this problem is related to the 1809 version of Windows 10.

Norton has to solve the problem.

Too bad no representative Norton comes to post here.

Kudos0

Re: Norton Password Manager Stopped Workng on Edge

I have the exact same problem, since updating to Windows 10 V1809, I just get the blue circle. It is disappointing that Norton don't seem to be active in resolving a well documented issue. After many years Norton will not be getting my money again.

Kudos0

Re: Norton Password Manager Stopped Workng on Edge

All: These are the versions I have on Edge. NPM Version 6.2.2.1 / Edge version 44.17763.1.0 / Edge HTML 18.17763. Do you all have the same? My Edge / NPM works as advertised since my last post.

Edit: One thing of note is Edge is NOT the default browser on my systems. I also have fast startup disabled on all machines.

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Home / Professional x 64 version 1903 / build 18362.116 / N360 Deluxe 22.17.1.50 / Norton Core v.282 on Android 1.98
Kudos1 Stats

Re: Norton Password Manager Stopped Workng on Edge

Yes, my versions are identical. I do have Edge as my default browser and don't intend to change. Just out of curiosity, I have uninstalled then reinstalled NPM and the situation is the same. Its all too much hassle, I now use Windows Defender and another Password Manager. Thanks,  

Kudos0

Re: Norton Password Manager Stopped Workng on Edge

Update: Please see this link for the latest feedback from Norton.

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Home / Professional x 64 version 1903 / build 18362.116 / N360 Deluxe 22.17.1.50 / Norton Core v.282 on Android 1.98

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