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Kudos0

Norton password manager will not work on my phone since I changed my password for my Norton acct.

Norton sent me an email and said I needed to update my password for my accounts because I had not changed them for a long time. I have 7 devices, so I had to log out of all of them so I could sign back in with the new password. First they locked me out OF ALL OF MY DEVICES  for 24 hours for what they called, "a cooling period" This is BS. Then when I did get back in and tried to get back on my phone (THE DEVICE I USE THE MOST) it will not let me agree to there privacy policy. IT WILL NOT LET ME IN PASSWORD MANAGER ON MY PHONE AT ALL. I am in America, every single place listed in "Americas" I could HAVE CLICKED on to agree TO THEIR TERMS EXCEPT FOR THE "UNITED STATES", WHICH IS WHERE I LIVE. "UNITED STATES" IS GREYED OUT ON MY PHONE ON THAT PAGE. ALL THOSE COUNTRIES AND LOCATIONS AND THEY MADE IT SO I COULDN'T AGREE AND HAVE WHAT I PAID FOR. .  ITS GREYS OUT SO I CAN'T AGREE & I CAN'T GET IN MY PASSWORD MANAGER ON MY PHONE AT ALL. I FINALLY GOT BACK ON MY NORTON 360 ACCOUNT ON MY PHONE BUT STILL I CAN NOT GET INTO MY PASSWORD MANAGER. i UNINSTALLED IT, REINSTALLED IT WITH THE PLAY STORE. I AM JUST SICK OF THIS CRAP. JUST SICK AND TIRED. I MAY BE MOVING ON AFTER YEARS OF USING THIS COMPANY, BECAUSE THIS IS TOO  MUCH ANXIETY FOR ME. WHAT IS WRONG WITH NORTON. (ALSO I DID ENABLE MY LOCATION SO THAT IS NOT THE ISSUE.) IF THEY DON'T WANT ME AS CUSTOMER ANY LONGER THEY SHOULD SAY SO. I HAVE A PAID VERSION OF NORTON 360 WITH LIFE LOCK WHICH INCLUDES VPN AND PASSWORD MANAGER. IF YOU ARE NOT GOING TO LET ME BACK IN IT AND REMOVING COMPLETLEY AND REINSTALLING DON'T WORK THEN I DON'T WANT IT ANYWAY. 

Replies

Kudos0

Re: Norton password manager will not work on my phone since I changed my password for my Norton acct.

The first thing to check is that the email is a legitimate. Check the sender's email address against this information.  Is this email from Norton legitimate?

Did you click on anything in that email to initiate your password changes? 

As you are posting in the mobile forum board, what device and Android version are you using?

What is the current status of your 7 devices? ie Can you now access your Norton Account and your Norton Password Manager vault on each device? 

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