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Kudos0

Norton possibly allowed a virus into my computer

So anyway I was downloading a file and I see a pop-up from Norton 360 that it found Trojan.Gen.2. I saw the pop-up so I deleted the file and did a quick scan just in case. When I go to my history for Norton it says it allowed the threat. Is this bad?  

Labels: Virus

Replies

Kudos0

Re: Norton possibly allowed a virus into my computer

Hello Zeremix

Please run a full system scan as a double check. Then check in the History Logs and see if there is any mention of it. If it's there, please let us know which dropdowns show a listing for it and what it says.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Norton possibly allowed a virus into my computer

That is bad Zeremix. Download Norton Power Eraser from here: https://security.symantec.com/nbrt/npe.aspx

Save to your desktop then right click on the file and select "Run as Administrator". Follow on screen prompts and select the large scan my computer icon on the left side of the window. It will check for the most updated version then perform a reboot for rootkits. Then scan your computer further. Delete whatever it finds and UNCHECK the small box at the bottom left stating create a backup. You do not want to save anything to your recovery which may contain malware. Hope this helps.

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Home / Professional x 64 version 1903 / build 18362.239 / N360 Deluxe 22.17.3.50 / Norton Core v.282 on Android 2.00
Kudos0

Re: Norton possibly allowed a virus into my computer

Hello

Please do not use NPE unless you are a malware removal expert. It is a very aggressive tool which can lead to disasters unless you are an expert malware removal person.

You would be better off going to one of the free malware removal sites we recommend.. They can tell you if you have malware and can help you to remove it safely.

Please see this link for an up to date description of these sites plus the addition of a newly listed site formed by one of our successful malware remover users who unfortunately has passed away. That site is still being run by a good expert who happens to be one of the other Gurus.  The new site is listed first in this link.

https://community.norton.com/en/forums/malware-removal-forum-recommendations 

Please let us know how you made out.

Thanks.




 

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Norton possibly allowed a virus into my computer

I would check the wording of the Norton History for that threat. Make sure you are looking at the right entry. Norton would not allow a threat by default.

Things happen. Export/Backup your Norton Password Manager data.

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