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Kudos0

Norton Power Eraser - 3 new risks

I recently ran Norton Power Eraser, and it came up with 3 risks on my PC. They are: - "Norton 360 error analyzer", "Norton 360 error processor" and "sqmupload_s-1-5-21-413..."    I haven't a clue what these risks are, and apparently Symantec doesn't have any info on them either.  I'm not sure what to do now?  Does this mean I have a virus on my PC?  I've run Eraser 3 times now, but the risks are still there. I've sent a cloud scan to Symantec, but not sure if there's something else I should do?  Do I try deleting them myself, as I'm rather hesitant on trying that? 

I have a desktop computer, windows 8.1, and use Norton 360 Internet Security. 

Replies

Kudos0

Re: Norton Power Eraser - 3 new risks

may be related > https://community.norton.com/en/forums/npe-scan-results


NPE does not detect malware (that is what Norton Security is for), it presents you with a list of files that could be malware.  It is meant to be run when your Norton program does not detect anything malicious but you still suspect that something may be acting suspiciously on your PC.  If there doesn't appear to be anything wrong, the results returned by NPE will almost always be safe files that belong to applications on your system.  NPE doesn't tell you much about a file because it really doesn't know much about the files it presents - that's the whole point, if Norton knew whether the file was actually malicious or not you would not have to run NPE, as Norton Security would catch it if it was malicious and NPE would not flag it if it was a known good file. 

https://community.norton.com/en/comment/7865241#comment-7865241 

https://community.norton.com/en/comment/7954241#comment-7954241


Norton Power Eraser uses our most aggressive scanning technology to eliminate threats that traditional virus scanning doesn’t always detect, so you can get your PC back. Because Norton Power Eraser is an aggressive virus removal tool, it may mark a legitimate program for removal. 

https://community.norton.com/en/comment/7944441#comment-7944441


Do I try deleting them myself, as I'm rather hesitant on trying that? 

No.

Q: why did you run NPE? 

Kudos0

Re: Norton Power Eraser - 3 new risks

I run it every so often just to ensure my PC is risk-free. 

Kudos0

Re: Norton Power Eraser - 3 new risks

I don't know.  Every time I ran NPE before, my PC always came out perfectly clean. Occasionally I used to get the odd risk, but after I ran NPE it was gone.  Now, these 3 new risks are stuck on my PC. I wouldn't mind, but you hear so much about trojan viruses and things like that getting downloaded, and it's made me a little paranoid. I just wish there was some info about them. 

Kudos0

Re: Norton Power Eraser - 3 new risks

....and are you assured your PC is risk-free?

maybe, you can ask Chat with Official Norton Support to review your NPE scan log.....to assure you.  

Just me.  I would never trust NPE scan nor act based upon NPE scan (nor trust System Restore Point will be created nor trust restore point will "fix-whatever").   Just saying.  


NPE does not detect malware (that is what Norton Security is for), it presents you with a list of files that could be malware.  It is meant to be run when your Norton program does not detect anything malicious but you still suspect that something may be acting suspiciously on your PC.  If there doesn't appear to be anything wrong, the results returned by NPE will almost always be safe files that belong to applications on your system.  NPE doesn't tell you much about a file because it really doesn't know much about the files it presents - that's the whole point, if Norton knew whether the file was actually malicious or not you would not have to run NPE, as Norton Security would catch it if it was malicious and NPE would not flag it if it was a known good file. 

https://community.norton.com/en/comment/786524


FWIW ~ Norton Community often suggests Malwarebytes Free for second opinion on-demand scanner.  YMMV
Regards w Respect



maybe, you can Copy to Clipboard your blue items (Norton Power Eraser - 3 new risks) (for example)


____________________________

c:\windows\system32\tasks\ccleaner update
____________________________
____________________________

                                        Developers 
                                        Not Available
                                    

                                        Version 
                                        Not Available
                                    

                                        Identified 
                                        9/20/2018 at 12:29:51 PM
                                    

                                        Last Used 
                                        9/20/2018 at 12:29:51 PM
                                    

                                        Startup Item 
                                        No
                                    
____________________________
____________________________
UNKNOWN
Number of users in the Norton Community that have used this file: Unknown
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UNKNOWN
This file release is currently not known.
____________________________
UNPROVEN
There is not enough information about this file to recommend it.


____________________________
____________________________

                            Threat Details
                            File Location
                        
File: C:\WINDOWS\system32\tasks\CCleaner Update Registry Key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{F097D0D7-0B89-46E5-951C-3773604EC05A} Registry Key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Boot\{F097D0D7-0B89-46E5-951C-3773604EC05A} Registry Key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\CCleaner Update
____________________________

File Thumbprint - SHA:
4BEAAAEC2E4651E566F53A8374A2585A4CB32CF0FA909241A553E1A568F8E855
____________________________

Kudos0

Re: Norton Power Eraser - 3 new risks

RobWood:

I recently ran Norton Power Eraser, and it came up with 3 risks on my PC. They are: - "Norton 360 error analyzer", "Norton 360 error processor" and "sqmupload_s-1-5-21-413..."    I haven't a clue what these risks are, and apparently Symantec doesn't have any info on them either.  I'm not sure what to do now?  Does this mean I have a virus on my PC?  I've run Eraser 3 times now, but the risks are still there. I've sent a cloud scan to Symantec, but not sure if there's something else I should do?  Do I try deleting them myself, as I'm rather hesitant on trying that? 

Norton Power Eraser uses our most aggressive scanning technology to eliminate threats that traditional virus scanning doesn’t always detect, so you can get your PC back. Because Norton Power Eraser is an aggressive virus removal tool, it may mark a legitimate program for removal. 


Norton Power Eraser uses aggressive methods to detect threats, and there is a risk that it can select some legitimate programs for removal. You should carefully review the scan results page before removing files.
https://support.norton.com/sp/en/us/home/current/solutions/v69675421

Kudos0

Re: Norton Power Eraser - 3 new risks

RobWood:

I don't know.  Every time I ran NPE before, my PC always came out perfectly clean. Occasionally I used to get the odd risk, but after I ran NPE it was gone.  Now, these 3 new risks are stuck on my PC. I wouldn't mind, but you hear so much about trojan viruses and things like that getting downloaded, and it's made me a little paranoid. I just wish there was some info about them. 

 Chat with Official Norton Support.

Kudos0

Re: Norton Power Eraser - 3 new risks

Hi Rob and BJM.  I have also encountered a similar situation.

I normally run a full scan only.  However once in a while, I also run NPE for additional security.  Without exception, every NPE scan has come up clean.  That is, until a couple of days ago.  Strangely, NPE identified 3 Norton files as UNKNOWN and hence as possible risks.  Their recommendation is basically do nothing (needs more information to determine if the files are unsafe).  Weird, Norton can't recognize its own files.  What, if anything else, should be done considering this may not be an isolated case?  Just a thought, maybe this situation has something to do with the latest version (22.16.0.247)?  Thanks.

C: Windows > System32 > Tasks > Norton Security > Norton Security Autofix

C: Windows > System32 > Tasks > Norton Security > Norton Security Error Analyzer

C: Windows > System32 > Tasks > Norton Security > Norton Security Error Processor

Kudos0

Re: Norton Power Eraser - 3 new risks

...have you reported your observation thru  Chat with Official Norton Support.

You may also reference this Topic to support > https://community.norton.com/en/forums/norton-power-eraser-3-new-risks

Kudos1 Stats

Re: Norton Power Eraser - 3 new risks

Hi DanielsonM,

The simple answer is NPE uses a heuristic reputation scale. Something that is very new, even with a Symantec signature, can be flagged as unknown. 

Hope that helps,

Jeff

Kudos2 Stats

Re: Norton Power Eraser - 3 new risks

ITMA.
​It's all in the wording.
Occasionally, I run the NPE. I've seen the 3-risks, as above.
RISK, is it really the correct terminology ? INDICATION, would be a better word.
STATUS = UNKNOWN. Not known to Norton ?
I read it as, there's an INDICATION, UNKNOWN to NORTON. Doesn't make it a PC Busting 'SNOT - BOMB'.
I make an archive note of the NPE INDICATIONS, for future reference. That's all !
If you're not experiencing any strange PC anomalies. Just carry on as usual.
"It's That Man Again."
The SinecoalCirph4.

Kudos1 Stats

Re: Norton Power Eraser - 3 new risks

NPE is meant to be run when your Norton program does not detect anything malicious but you still suspect that something may be acting suspiciously on your PC. 

and if you suspect ? on your PC.   Chat with Official Norton Support.

Kudos0

Re: Norton Power Eraser - 3 new risks

Thank you everybody for the quick responses.  I just wanted to share that it seems this issue came about only after the latest version of Norton Security was released last week.  It may well be that NPE, at this point, is unable to recognize some of its own files.  I knew full well that NPE shouldn't be used a routine scan.  I guess that's what you get when you play with fire!

Kudos0

Re: Norton Power Eraser - 3 new risks

Many thanks! 

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