I am getting this Error Please help me
Can you please attach the logs that is generated by NPE under the location
For win 7/vista c:\Users\"username"\Appdata\Local\NPE\NPETraceSession.etl
For Xp: C:Documents nad settings\"Username"\Local Settings\Application Data\NPE\NPETraceSession.etl
How do I open the .etl file type?
You will have to attach the .etl log files from the above mentioned locations for further analysis.
Preetha DGNorton Forums AdministratorSymantec Corporation
How do I send the file to you guys?
If you click reply,there is a option to add attachments in the left corner[under the Body section].you can use that to browse the log location and post it here.
Any time I try to put the file there it says it is not the proper flie extension.
I have sent you a private message regarding the issue you have mentioned ,You can view that message by clicking the yellow envelope in the top right corner of your forums page.
hi mctweed ,
we are looking into the issue but before that can you ensure me the version number that you have used?
you can see the version number by clicking the help->about ,in the top right corner of the Norton Power Eraser UI.
I was using 188.8.131.52 but i just downloaded the new one 184.108.40.206 and still the same problem.
Thanks for notifying this issue, i have also notified this issue to the concern team and they are working on the same.your issue will be resolved soon.
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