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Kudos0

Norton Power Eraser Error

I am getting this Error Please help me

Replies

Kudos0

Re: Norton Power Eraser Error

Hi mctweed,

Can you please attach the logs that is generated by NPE under the location

For win 7/vista c:\Users\"username"\Appdata\Local\NPE\NPETraceSession.etl

For Xp: C:Documents nad settings\"Username"\Local Settings\Application Data\NPE\NPETraceSession.etl

Kudos0

Re: Norton Power Eraser Error

How do I open the .etl file type?

Kudos0

Re: Norton Power Eraser Error

Hi mctweed,

 

You will have to attach the .etl log files from the above mentioned locations for further analysis.

 

Thanks,

Preetha DG
Norton Forums Administrator
Symantec Corporation

Kudos0

Re: Norton Power Eraser Error

How do I send the file to you guys?

Kudos0

Re: Norton Power Eraser Error

Hi mctweed,

If you click reply,there is a option to add attachments in the left corner[under the Body section].you can use that to browse the log location and post it here.

thanks,

suren

Kudos0

Re: Norton Power Eraser Error

Any time I try to put the file there it says it is not the proper flie extension.

Kudos0

Re: Norton Power Eraser Error

hi mctweed,

I have sent you a private message regarding the issue you have mentioned ,You can view that message by clicking the yellow envelope in the top right corner of your forums page.

thanks,

suren.

Kudos0

Re: Norton Power Eraser Error

hi mctweed ,

we are looking into the issue but before that can you ensure me the version number that you have used?

you can see the version number by clicking the help->about ,in the top right corner of the Norton Power Eraser UI.

Kudos0

Re: Norton Power Eraser Error

I was using 3.0.0.14 but i just downloaded the new one 3.1.0.14 and still the same problem.

Kudos0

Re: Norton Power Eraser Error

hi mctweed,

Thanks for notifying this issue, i have also notified this issue to the concern team and they are working on the same.your issue will be resolved soon.

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