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Kudos0

Norton randomly Turns off. Windows 10

This is a fairly new computer (only 3 months old) and long story short, the computer was upgraded to Windows 10. I have noticed after waking the computer from sleep mode, the little Nortons Icon is not there and when I try to launch using the desktop icon, nothing happens. 

I went 8 days without the Nortons Security being on. Then after turning on the computer and surfing the web, the pop up window said that my computer hasnt been updated or scanned in 8 days. So I hit fix and followed the instructions to the letter. Apparently the Nvidia Video card is conflicting with Nortons.. so I uninstalled and re installed Nortons Security and the problem is still happening and its annoying because I trust that the software should always be running. The easiest fix is to just reboot the computer every time but that shouldnt be the fix. Norton should be running anytime the computer is running. 

Tonight I have had it, I was checking emails and I was going to buy something on the net. I looked to see if my Nortons was running and it wasnt. It had turned off again. 

What is the fix? My Nvdia drivers are updated and I am running the latest Nortons. 

Help me..

Jav

Replies

Kudos0

Re: Norton randomly Turns off. Windows 10

Any other security software on this machine?

Have you ever had another anti-virus program installed on this machine?

A little bit of knowledge is... well a little bit of knowledge.
Kudos0

Re: Norton randomly Turns off. Windows 10

Adding to what Krusty has said, have you also disabled the Fast Startup function, as this has been known to cause issues, as well.

http://www.tenforums.com/tutorials/4189-fast-startup-turn-off-windows-10...

Windows 10 Home X 64
Kudos0

Re: Norton randomly Turns off. Windows 10

This was a custom built machine. No bloatware or another anti-virus program installed. 

This AM I turned on the computer (not out of sleep mode) and it didnt start up again. 

This is what happens. 

LG ToolKit always asks if I want to allow it to make changes to my computer (I have an LG Bluray DVD burner) and I dont know how to turn that thing off. 

I double clicked on the Nortons Icon and after a few min I got a pop up window with the error 8504, 104. 

I have done what the instructions said already. 

1. Uninstalled/ Removed Nortons

2. updated Nvidia graphics driver

3. Reinstalled Nortons. 

Ive done this already...uuuggh

Kudos0

Re: Norton randomly Turns off. Windows 10

usefull (free) tool from Microsoft is Autoruns - http://technet.microsoft.com/en-us/sysinternals/bb96390...
This tool will show you everything that is set to automatically run on your machine and allow you to disable it / remove it / search it etc...

Kudos0

Re: Norton randomly Turns off. Windows 10

Hello Jav

If you have a custom built computer, the company that built it must have a customer support dept. They should be able to tell you how to turn it off or tell you who to contact about that.

Check the bios and see if there is an automatic antivirus built into the motherboard and see if you can disable that. Also, set the bootup to aggressive in the Settings and see fi that helps.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Norton randomly Turns off. Windows 10

I double clicked on the Nortons Icon and after a few min I got a pop up window with the error 8504, 104. 

What has helped with this error...

Try clearing all Windows temp files. Then find the Windows/Prefetch folder and delete all the files in that folder. These files help Windows load programs quickly. They will be recreated when Windows is restarted.

Run LiveUpdate manually a few times, rebooting as necessary, until no updates are available.

Restart the computer once more. The first restarts may take a little longer as the Prefetch files are recreated.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton randomly Turns off. Windows 10

@Airjavy, I've sent you a private message with some instructions on sending logs. When you get an opportunity to generate and send them, that would be very helpful. Also, any details on your nVidia card and the driver version would be helpful too. Thanks.

Tony Weiss | Norton Forums Global Community Manager | Symantec Corporation
Kudos0

Re: Norton randomly Turns off. Windows 10

I will send them asap and I sent you a pvt message also. 

Kudos0

Re: Norton randomly Turns off. Windows 10

Try turning of the monitor power saving then test. This may help as MS power management can have issues releasing the resources at times.

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