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Kudos0

Norton Rebates and Download

Issue :1 I just ordered Norton Premium (10 User) with a $20 and $40 Rebate. Just like last year, the both ask for the Proof Of Purchase seal from the box when there's only one on each box.  I went on a Live Chat with Norton, took forever, finally the customer rep agreed to have someone call me live within one hour.  It's been 15 hours & im still waiting.

Issue 2:  I decided to go ahead and download the online version of Norton I just purchased with the product key. After the required "restart", my computer screen looks like a jumbled meet of all different types of pictures and I cannot log into anything.

ive been a loyal user of Norton products for well over 15 + years and not only do I receive VERY POOR  Customer Service, now my computer isn't functional.  By the way, I'm very knowledgeable about computer and not a novice.  I maintain all of mine very well, i.e. Windows updates, scan for virus, etc.

Losing faith in Norton lack of response to their customers!

Replies

Kudos0

Re: Norton Rebates and Download

Hello Rocknrollrino

Please use the Norton Remove and Reinstall Tool

However just do the uninstall and restart.

www.norton.com/nrnr

Then reinstall your program using this link.

www.norton.com/latestnsbu 

Remember to run Live Update and restart as needed.

If you are using Win 10, please turn off Fast Startup and also please use a Windows Administrative Account.

Have a Good Night and

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.18.0.213 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Norton Rebates and Download

Thanks

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