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Kudos0

Norton remediation task issues

Basically in short since i don't like my computer waking up every few minutes to run the remediation task i've changed its settings to run once per startup.  The problem is that anytime the computer is restarted for any reason, the task simply resets to its default settings in the task scheduler, meaning it will again start running like crazy.  RIght now I am forced to manually disable the task in the task scheduler since its settings just reset to run all the time whenever the computer is restarted.  Any suggestions for a better solution?  I would rather let norton run the task, but not if it won't keep the settings i set for the task.

Replies

Kudos0

Re: Norton remediation task issues

Okay it looks like disabling the task wasn't enough either, it simply gets re-enabled after a computer restart forcing me to disable it again.

Kudos0

Re: Norton remediation task issues

I am having the same problem after running the Liveupdate yesterday.

Kudos0

Re: Norton remediation task issues

Which Norton Product and version are each of you running?

Kudos0

Re: Norton remediation task issues

Oops sorry, kind of lost track of this topic, but i'm running norton 360 version 22.5.5.15.  Still having the same problem described in my original post, for now i'm simply disabling the remediation task once per computer startup as a workaround.

Kudos1 Stats

Re: Norton remediation task issues

Kudos0

Re: Norton remediation task issues

No, I am not getting any messages about windows 10.  My current OS is windows 7 professional 64 bit.

Kudos0

Re: Norton remediation task issues

I've been having the same problem, which I worked around by clearing the Wake Up The Computer To Run This Task checkbox. As with others, it seemed to reset on every Restart, however, one of my machines yesterday rode through several Restarts (second Tuesday, and I run Updates manually) without resetting the Scheduler entry. Maybe Symantec quietly put out a fix?
Kudos0

Re: Norton remediation task issues

win764bit, ns22.5    i'm having same issue. i've been watching my machine for the last hour. 6:05 wakes up-stays on 15 minutes then back to standby, 6:35 wakes up, etc., etc.   7:05 wakes up, etc., etc.    every 30 minutes to the second its waking up on its own,   i've been a loyal user for over 10 yrs, but norton ns 22.5 is really getting on my nerves. i sure miss nis21 and even ns22.2, but ns22.5 has been an adventure from hell. thanks for any help on this issue.

Kudos0

Re: Norton remediation task issues

I'm having the same issue in Windows 7 64bit. Any alterations I make to the settings of this task  are reset after very restart. The machine is woken up from sleep by this task and then just hangs there at the logon screen for the rest of the night. There are several threads on this and others forums that point to the fact that this problem has been around since at least the summer for many users. When is Symantec finally going to do something about it?

Kudos0

Re: Norton remediation task issues

Stockdunkel:  I'm having the same issue in Windows 7 64bit. Any alterations I make to the settings of this task  are reset after very restart. The machine is woken up from sleep by this task and then just hangs there at the logon screen for the rest of the night.

Pardon my naive comment/question.  I find Antimalware Migration Task > Last Run Time > Never. Curious, when you disable the task.  Upon restart the task is enabled...?
Curious, do you need to turn off Norton Product Tamper Protection to change task setting..?
What ever criteria that invokes Antimalware Migration Task trigger the first time to then run per schedule.  I may not have that criteria.  I find Task as Never run.  My third party Startup Manager notes "Symantec Antimalware Protection Migration helper.  Migrates user settings and license information during the Norton product and the Windows OS upgrade".   I do find the Upgrade Application with Common Files.   I can only assume the Upgrade Application is invoked for Windows OS upgrade.   FWIW ~ I've avoided as far as I know....any hint of W10 but, have no clue if hints of W10 cause Antimalware Migration Task trigger.  
I can disable the Task but, don't know if that's because I don't have the trigger criteria.
Has anyone read official explain as to what triggers Antimalware Migration Task..?

Kudos0

Re: Norton remediation task issues

Having the same problem on restart.  I am not positive but in the past you could change the task and it seemed to "stick" to the change even after restart.  No, the task resets itself on restart.  This is quite annoying.  Norton, this seems like an ease bug fix.  Where is that patch?  Running NIS 22.5.5.15 (latest version) on Win 7 64bit

Kudos0

Re: Norton remediation task issues

JCW:  Having the same problem on restart.  I am not positive but in the past you could change the task and it seemed to "stick" to the change even after restart.  No, the task resets itself on restart.  This is quite annoying.  Norton, this seems like an ease bug fix.  Where is that patch?  Running NIS 22.5.5.15 (latest version) on Win 7 64bit

Have you tried the fix tool .....just curious if the tool still works....
No mention of MigrationTask/Remediation with HOT ISSUES updated Dec 10 nor with 22.5.5 update announcement.

Kudos0

Re: Norton remediation task issues

Just a followup report: Running Win 7 Home Premium, NIS 22.5.5.15. Reported earlier that one of my three machines had ridden through several restarts during Microsoft Update runs with the Scheduler entry modified with no resets of it. Now have two of the machines in successful mode. (The third has Remediation removed and so is not part of the question right now. I'm thinking of running the NRnR.exe task to try to get Remediation back just to stay as close to standard as practically possible.) Note that I do NOT have any Win 10 stuff installed. I sense an intentional slippery slope on Microsoft's part, and refuse to step onto it until I have absolutely no choice.
Kudos0

Re: Norton remediation task issues

Yes, it returns to its default settings on every restart. I just tried it again and unfortunately nothing has changed. I have not made any changes to my OS, no upgrades  and  I am avoiding Win 10 like the plague however hard Microsoft is trying to shove it onto my computers. Win 10 would demolish several cherished software setups and render some valuable hardware obsolete with no gain as far as I can see. I also find the idea that 10 will broadcast one's network key to anyone in one's contact list breathtakingly brainless. I suspect that I became a victim to this Norton wake-up bug by migrating my Win 7 64bit installations to SSDs on three machines.

Kudos0

Re: Norton remediation task issues

bjm - yes used fix tool (which seemed to do nothing as task remained after using the tool), uninstalled and reinstalled NIS and task reappeared as before.  After reboot following re-install but before running through all of the NIS updates the remediation task WAS NOT present - it only appeared after all of the updates were processed.  I did manually remove the remediation task from scheduler and it does not re-appear after reboot.

BUT...I don't know what will happen by removing the task completely.  Can somebody shed any light on that question?

Kudos0

Re: Norton remediation task issues

JCW: bjm - yes used fix tool (which seemed to do nothing as task remained after using the tool), uninstalled and reinstalled NIS and task reappeared as before.  After reboot following re-install but before running through all of the NIS updates the remediation task WAS NOT present - it only appeared after all of the updates were processed.  I did manually remove the remediation task from scheduler and it does not re-appear after reboot.

BUT...I don't know what will happen by removing the task completely.  Can somebody shed any light on that question?

Well, I have Task disabled.   Suspect fwiw, next major Norton product update/upgrade will populate Task for you (if Norton still wants MigrationTask) and suspect if you upgrade OS without MigrationTask. 
Settings n' License will not migrate.  
No biggy, IMO.  Based upon reports.  I wouldn't in-place upgrade OS with Norton on-board. 
I'd run OS as quiet as practical.   M2C
If you want Task back, you know how.
Thanks for adding your experience.  

I read this before W10 release and feel it makes sense. 

Once W10 has finished the installation and you are logged in and on the Desktop screen, locate the HDD light. You will notice the light to be illuminated or blinking and the Taskbar will flash periodically. Windows is now configuring the installation, meaning all Windows & accessory driver updates. Allow the system to run unimpeded until the light stops flashing (may take 1 - 2 hrs). If the unit is not equipped with a HDD light, allow the system to run unimpeded for at least two hours.
DO NOT attempt to update any drivers or run games, the configuration process is taking care of this. You will run into issues if you do not allow for configuration such as programs not working correctly, slow jerky mouse movements, or sound issues to name a few.
Do not allow the computer to sleep or CPU to shut down. Change your power settings until W10 is configured.
Restart & enjoy . . .

Kudos0

Re: Norton remediation task issues

Hi Everyone,

https://support.norton.com/sp/en/us/home/current/solutions/v113935352_En...

Sorry for the inconvenience, Please try the Fix Tool NortonRemediationRemover.exe tool from the above Support article and let me know if you are still facing the issue.  

Thanks,
Sunil G A
Norton Forums Administrator
Symantec Corporation

Sunil_GA | Norton Forums Administrator | Symantec Corporation
Kudos0

Re: Norton remediation task issues

It works initially but upon a restart it reappears, so that fix didn't work. I just deleted the task and folder. It's only for those wanting to upgrade to 10 I think, and I have no plans on doing that so...
Kudos0

Re: Norton remediation task issues

I tried the above^ and lo and behold, look what was right back again today. I've used the Norton Remediation Remover tool, disabled and deleted the task and folder from the Task Scheduler, and even deleted the entire "AV" folder in Program Files>Common Files, and yet, after each restart, there it all is right back in place...

Norton has GOT to release a true fix for this, either in another executable or as an update. This is very frustrating.


Norton Security v22.5.5.15
Windows 7 64-bit

Kudos0

Re: Norton remediation task issues

Has any body heard from Norton on the issue about a fix, or even if they are looking at it?  I may have to move to a different AV tool and cancel mu NAV subscription.

Kudos0

Re: Norton remediation task issues

Sunil,

I tried the fix tool but it did not work.  Next reboot, the problem re-appeared

Kudos0

Re: Norton remediation task issues

@JCW & @imagazzell, Sorry for the inconvenience. The team would like to have a remote session, so that they can gather required logs and identify the root cause of issue and fix it. Please let me know if you are available for the remote session by sending me a private message with your Norton account email address and preferred time to have a remote session with the team. 

Note: Please don't post your email address details in comments, send it via private message

Sunil_GA | Norton Forums Administrator | Symantec Corporation
Kudos0

Re: Norton remediation task issues

I am having this issue as well. The fix that Sunil_GA posted on Dec-14 seemed to work for me for initially. The Remove & Reinstall tool downgraded my Norton Security from 22.5.x.x to 22.4.x.x and the Remediation tasks were gone even after multiple reboots. Norton Security auto-updated to 22.5.x.x sometime within the next day or so and at that point the Remediation task (and wakeup problems) came back. I saw that there is a setting to have Norton automatically update itself. I suspect that downgrading to 22.4.x.x and un-checking this box (to prevent install of 22.5.x.x) would solve the issue. Obviously not a long term solution but it might do until they can fix the issue.

Kudos0

Re: Norton remediation task issues

@crd28, Are you still facing the same issue? if yes, could you please help our team to investigate on this issue via remote session. Our team would like to gather logs to investigate further to fix this issue. 

Sunil_GA | Norton Forums Administrator | Symantec Corporation
Kudos0

Re: Norton remediation task issues

> if yes, could you please help our team to investigate on this issue via remote session.

It seems to the casual observer that all you need to do to fix this (at least for now) is to NOT set the 'Wake computer to run this task' flag on the 'Conditions tab' of the task Scheduler entry you create.

It's not clear to me why you think waking my computer up from sleep is needed (or wanted if I manually put it to sleep) in the first place.

Kudos0

Re: Norton remediation task issues

I also suffer from this frustrating problem, none of the above mentioned having cured it. I cannot understand why Norton feels it should be overiding my intentions as to when my computer should sleep.

Kudos0

Re: Norton remediation task issues

I've been having this problem for a few weeks on a Win 8.1 system and it's been driving me crazy. I finally found out about it on the internet after much searching, only to discover that Norton 360 is responsible. I may not be understanding why it was introduced, but it appears from everything I've read that it's checking to see if you've migrated to another version of Windows. Seriously, how can anyone be so dumb as to schedule it to run every 30 minutes? I deleted it from the task scheduler and will be watching to see what happens after a computer restart. Norton keeps playing around with the structure of N360 menus and I have no idea where to look for the version on my system. I tried a few things, but can't find it. I did check for a newer version and was told I have the latest version, but no info otherwise.

Kudos0

Re: Norton remediation task issues

jimboden,

Do you have GWX on board or any updates related to W10 prep.

Kudos0

Re: Norton remediation task issues

Hi jimboden - from the main page of your Norton Product - Select Help > then About from the dropdown.  That'll show your current version of N 360.  If you used New Version Check, as long as your version number starts with 22 it will say you are current.  The most current version is currently 22.5.5.15 and the New Version Check will not pick up the rest of the version after the 22.

Kudos0

Re: Norton remediation task issues

having the same issue here Win-8.1 64 bit .. alter settings, remove the task, run the fix , re-install Norton -- nothing , whatever you do the damn thing returns the next day to wake up your computer every 30 minutes .. this is the kind of thing Malware does !! - Norton is supposed to remove this kind of thing, not Create it !

Kudos0

Re: Norton remediation task issues

Adam_T: having the same issue here Win-8.1 64 bit ..

My primary machine is W8.1x64 so, I'm curious.  Do you have GWX and/or Windows Updates for W10 prep on your machine.   Do you allow wake timers.  
My side Remediation/Migration = Ready n' Never seems to be default hard coded.
Changes to Task eventually return to default.  But, I've never felt the Task run. 
That's why I ask about GWX/W10 prep and wake timers.

Kudos0

Re: Norton remediation task issues

bjm_:

That's why I ask about GWX/W10 prep and wake timers.

On my system at least, I have various Windows 7 updates 'hidden' for the Windows 10 nag and the coming 'forced install' of windows 10.

This is so I don't get the MS

    'Come- on,"update" to Windows 10, already... We're desperate!'

type of nags and the automatic multi-gigabyte Windows 10 download.

I guess I can try disabling 'Wake Timers' in the Power profile since I don't think I normally need that ability (unless it also disables 'Wake-on-LAN').

  I'll give that a try as a work-around.

Kudos0

Re: Norton remediation task issues

gbohn: bjm_:  On my system at least, I have various Windows 7 updates 'hidden' for the Windows 10 nag and the coming 'forced install' of windows 10.

I've been anal about keeping any hint of W10 off my setup and have not felt Migration Task.
I'm curious if W10 prep is trigger or if Task is simply flawed for some. 
Wake Timers is just a reach as mine is Disabled.  And not sure if it's just for stand-alone user created tasks or involved with third party tasks. 

Kudos0

Re: Norton remediation task issues

I`ve uninstalled the KB patch which installs GWX and stopped it from re-installing by hiding it so that`s got nothing to do with the problem :( .. I hoped that would sort it

Kudos0

Re: Norton remediation task issues

Adam_T: I`ve uninstalled the KB patch which installs GWX and stopped it from re-installing by hiding it so that`s got nothing to do with the problem :( .. I hoped that would sort it

 Hmm, no joy.  Thanks.   What the heck criteria invokes Task...?

Kudos0

Re: Norton remediation task issues

I don`t know but apart from disabling or removing the damn thing every day when you start up the computer , I can`t see away to kill this thing ...... I`m amazed that Norton have done nothing

Kudos0

Re: Norton remediation task issues

Adam_T:  I don`t know but apart from disabling or removing the damn thing every day when you start up the computer , I can`t see away to kill this thing ...... I`m amazed that Norton have done nothing

Did you notice this > Permalink

Kudos0

Re: Norton remediation task issues

Ahh, OK, maybe they will then . I`d have thought it was simple enough for them to switch off the wake up the computer flag (or let US switch it off permanently) without remote linking to someone`s computer

Kudos0

Re: Norton remediation task issues

Maybe, Task is (mis)behaving in a way not seen in-house.

Kudos0

Re: Norton remediation task issues

How about letting us delete the task permanently ? . when I eventually install Windows-10 , I`d re-install Norton manually anyway

Kudos0

Re: Norton remediation task issues

thankfully the task has remained disabled for 2 days now . hopefully it`ll remain disabled  . It still needs fixing so you can set it not to wake up the computer and stay that way and not -re-appear if you delete it with the Norton removal tool

Kudos0

Re: Norton remediation task issues

Hi ther. I've been struggling with any possible suggestions and solutions posted around here.

This, definetely, solved my problem... and moreover, my machine is a Windows 7 H&P SP1 en_US.

Not even Windows 10, as the link proposes.

https://support.norton.com/sp/en/us/home/current/solutions/v113935352_En...

Afer running the fix tool: ftp://ftp.symantec.com/misc/tools/NortonRemediationRemover.exe, Task Scheduler didn't show any task under Remediation...

Thanks!

Kudos0

Re: Norton remediation task issues

I did that too and it reappeared after a day or two . so Far disabling the task seems to have done the trick .

Kudos0

Re: Norton remediation task issues

You are completely RIGHT!

It got back again.

I wonder why, because I have WIn 7, removed the GWX from registry and from the updates list - I won't update to Windows 10 - and the task is to prepare for and upgrade.

I've been a customer since 1998. I'm really disappointed. I also have Symantec Endpoint Protection, that will go down to the drain as soons as the license ends.

Holy grail!

Kudos0

Re: Norton remediation task issues

halmeida:  You are completely RIGHT!  It got back again.

Norton is aware, remediation issue has been added to HOT ISSUES

Last update: 23-December-2015 - added Hot Issue regarding Remediation problems
Below are the hot issues and fixes for Norton products version 22.5.
https://community.norton.com/en/forums/hot-fixes-issues-norton-225

Kudos2 Stats

Re: Norton remediation task issues

Here's my Christmas gift to all who are struggling with this entirely unnecessary aggravation.

It's been a painful process sifting out a workaround from the myriad of problem descriptions, and proclamations of successful solutions that all seem to wind up debunked.

Here's my summary of the problem I experienced and my only workaround that worked, permanently, without crippling any of my windows functionality, like my tasks that wake a sleeping computer when I want them to.

PROBLEM:
With Norton Security installed on Windows 7 the AntimalwareMigrationTask windows task is regularly reset. 
If modifications are made to the task (such as disabled, No wake condition, etc), they will be overwritten.   If the task is deleted, it will be recreated.  This happens sometimes just sitting idle, sometimes days later. But it will happen!  Point in fact, while logged on and writing this, my deleted task was recreated.

WORKAROUND:
1. Create a batch file that deletes the task.  Just one line:

        schtasks /Delete /TN "\Remediation\AntimalwareMigrationTask" /F

2. Create a 'delete' windows task with all the same properties as the AntimalwareMigrationTask, BUT without the "Wake the computer" Condition setting, AND replacing the Action to run the batch file instead of nortons upgrade.exe

This will delete the 'waking' task, if it appears, every 30 minutes while a user is logged on AND machine is not sleeping.  Since the 'waking' task can only be created after the delete task runs, the 'waking' task will never have a chance to run.
 

Kudos0

Re: Norton remediation task issues

Hi there.

Too complicated!

Just create a shortcut and add to Startup (shell: startup), with the following:

C:\Windows\System32\schtasks.exe /CHANGE /TN "\Remediation\AntimalwareMigrationTask" /DISABLE

That's it! 

1-) It won't mess with you registry;

2-) It won't make you sweat!

One thing I give you: "entirely unnecessary aggravation."

Symantec will have my position - and from my clients! - regarding renewals very soon.

Regards.

Kudos0

Re: Norton remediation task issues

I was looking for a fix to that  very annoying repetitive task.
I applied "bellmaker" method to kill this process in waiting for a patch from Norton.
Well done, it works now for a couple hours without any reappearance of that damn "AntimalwareMigrationTask".
Thank you.

Kudos0

Re: Norton remediation task issues

The only solution I have found so far that works reliably on 3 computers is to disable all wake timers under "sleep" in advanced power options, leaving the actual remediation task settings untouched (Set "allow wake timers" to "disable"). So, unless you need wake timers for some reason, this is an effective temporary fix. I actually found this method somewhere here but can't find it mentioned anymore. Can anyone think of a drawback?

Kudos0

Re: Norton remediation task issues

Yes Stockdunkel.

If you reboot your machine or when you run Liveupdate which in turn asks you to apply a patch, the task return to its original state.

My temporary solution, using C:\Windows\System32\schtasks.exe /CHANGE /TN "\Remediation\AntimalwareMigrationTask" /DISABLE, will also fail if the above behaviour happens.

It will work in any other situation.

Regards.

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