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Norton remote help
Please can someone solve my issue in trying to connect to Norton remote access..
Firstly my Norton with backup subscription was renewed last week and since then, access to websites etc have been extremely slow. Indeed often I have to refresh a Norton page in order to gain access. Incidentally the renewal came with a download ??
However, back to the issue. On using Norton webchat, I am provided with a hyperlink and a 6 digit code, and after this a screen appears with a box referring to an app ? Clicking YES I then have a chat screen with "waiting for technician" but nothing happens after many minutes.
Getting back to the original chat screen EVENTUALLY, Norton have disconnected. This has happened on two occasions. Seems I am missing something after the 6 digit code.
From reading you will realise my expertise in computers is very limited, and have only just upgraded to Windows 10 from Vista after 9 years. This together with "senior years" makes life difficult.
Thank you for reading. Hopefully someone can spot my error and correct.