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Kudos0

Is Norton responsible for Windows Store apps foul up?

For many weeks I have been unable to download or update apps from Windows Store. There are a great many updates stacking up --- 37 at last count, including Mail, People, OneDrive and other essentials. When I try to download them I get Pending, Errors (0x80070005) and especially the strange response 'Awaiting Wi-Fi connection.'  -- my Wi-Fi is excellent. Similar problems in the past have resulted from Norton blocking Windows Firewall. This time Windows Firewall is shown as running in Local Services, although in Control Panel it is red --- I seem to remember in the past it was green? --- also none of the settings buttons respond.

I have switched Norton Firewall off while I am troubleshooting this so I am anxious for a quick solution.

Replies

Kudos0

Re: Is Norton responsible for Windows Store apps foul up?

Hi @Clayto

could you provide information about your operating system (inc Build number) and norton version?

Kudos0

Re: Is Norton responsible for Windows Store apps foul up?

@Clayto Are you logging into your system under an administrator account or local? Error (0x80070005) indicates file priviledges not sufficient and being the equivalent of "access denied". If you are not logged into your system with Microsoft account credentials the Windows Store will not allow you to download apps. Thanks.

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.437 / NCSP 22.17.0.183 / Norton Core v.282 on Android 1.93
Kudos0

Re: Is Norton responsible for Windows Store apps foul up?

My Store on Win10 work fine.
Kudos0

Re: Is Norton responsible for Windows Store apps foul up?

I log in with a Windows Administrator account. My Windows 10 OS is Build 1493.953. I have not found the version number of Norton Security yet, but it is recent and up-to-date.

What is the the meaning of the 'Awaiting Wi-Fi connection' response? Does it signify some error in the connection settings, despite internet connection being OK?

Kudos0

Re: Is Norton responsible for Windows Store apps foul up?

@Clayto Your Windows 10 build should now be 14393.1066 to be current. You are two builds behind. When you say you are logging in with a windows administrator account what I am referring to is logging in with "Microsoft account credentials". Otherwise the store will not allow downloading of apps.  Researching this I have not come across any such limitations in Windows 10 imposing a specific file size but DOES however limit the number of devices you can download to before exceeding that limit. The "Awaiting Wi-Fi Connection" issue seems to come from a Windows 10 mobile view point. One thing to note is in windows settings where you MAY have downloading over a metered connection set inadvertently. Also try to "reset" your Norton Firewall and see if things change.

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.437 / NCSP 22.17.0.183 / Norton Core v.282 on Android 1.93
Kudos0

Re: Is Norton responsible for Windows Store apps foul up?

Build Number --- how does this happen when automatic update has always been selected?

I log in with Windows Outlook account password

My 2-in-1 tablet PC does not have Window Mobile

Metered connection has never been used or set accidentally

I have turned Norton Firewall off / on

Kudos0

Re: Is Norton responsible for Windows Store apps foul up?

Hi @Clayto  Windows update itself is closely tied to this issue therefore I would manually run windows update and get everything it has to offer. Reboot when no updates are available and try duplicating your issue. If that doesn't clear the issue please try the following steps in this article. One of them should fix your issue. PLEASE NOTE: Performing the last step in the article is at your own risk and NOT recommended unless you know exactly what you are doing. Ask for tech assistance if that is the case. Please post back your results. Thanks.

http://www.windowscentral.com/fix-pending-apps-windows-10-store

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Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.437 / NCSP 22.17.0.183 / Norton Core v.282 on Android 1.93
Kudos0

Re: Is Norton responsible for Windows Store apps foul up?

1. OS Update is up-to-date --- there are no more to install, just a promise that Creators is 'on its way' 

2. The article from Windows Central is seriously wrong or more probably out of date --- the Store is not (now) as described, there is no Store logo 'in the top right corner', the sign in menu does not appear to work so I cannot sign in / out

3. I will try the other fixes but probably not the last one, the 'nuclear option' is best avoided especially given the unreliability of the article

4. Every now and then I get a notification saying a few apps have been updated but they are listed in the Store as Pending / Waiting for Wireless / Error --- the only change is that when download is clicked the response is 'Still waiting'! --- ironic or what?

5. I see from the article many people have had the same / similar issue --- a dismal situation 

Kudos0

Re: Is Norton responsible for Windows Store apps foul up?

Sound like there may be something amiss with your Windows installation.

Click on Start and type CMD in the search box. Right click on cmd.exe and click on Run as Administrator. Type 'sfc /scannow' without the quotes. This will check your Windows installation and try to correct any errors it finds.
 

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Is Norton responsible for Windows Store apps foul up?

I totally agree with @peterweb in stating there is an issue with your Windows install. However, the "nuclear" option is the solution that works almost every time I have a customer who cannot update Windows. The MS article may be an older one however just as older threads here provide solutions I believe it will as well. What happens most times is the windows update data store becomes corrupted and prevents other things closely tied to it from also functioning correctly. The last option which really is the one I never prefer is backing up your data and performing a clean install of Windows. Making Norton the LAST software install AFTER you have updated to the latest build. Please let us know which avenue you took and what the results are. Thanks in advance.
Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.437 / NCSP 22.17.0.183 / Norton Core v.282 on Android 1.93
Kudos0

Re: Is Norton responsible for Windows Store apps foul up?

@Clayto Try running this MS tool, see if it gives you any results. Thanks in advance https://solutions.diagnostics.support.microsoft.com/run/6b089dc3-50d6-4a...
Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.437 / NCSP 22.17.0.183 / Norton Core v.282 on Android 1.93
Kudos0

Re: Is Norton responsible for Windows Store apps foul up?

I tried running the MS diagnostics tool / solutions tool. All I got was a blank black window which I could do nothing with.

The trouble with sfc/scannow is that (as usual) it reports some errors it repaired but others it could not, and  it produced logs which are entirely incomprehensible to me. I have never been able to find what to do in this situation.

After I received a Cumulative update Store apps seemed to be updating / downloading and disappeared from the pending list, but after a restart they all reappeared again! An attempt to download a new app failed.

A long update seemed to be downloading overnight, I thought it might be Creators. However, this morning nothing new is visible. My version / build numbers are now 1607 1493.1066.

Cortana / Search have ceased to open and work. 

Kudos0

Re: Is Norton responsible for Windows Store apps foul up?

Did you try the WSRESET command in the link that SoulAsylum provided above? 

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Is Norton responsible for Windows Store apps foul up?

Yes, used WSRESET at the start. In the past it has worked some times but not this. I have seen an article (forgotten where) the responses to which show this is not an uncommon issue (same symptoms). It has been said that a major update may cure it --- I am awaiting Creators soon, so I may find out then.  

Kudos0

Re: Is Norton responsible for Windows Store apps foul up?

Make sure that you have the correct time zone, date, and time set to avoid the Store having syncing issues.

I would try these steps as well. Particularly Part 2. Omit ones you have already applied.

https://www.tenforums.com/tutorials/15057-clear-reset-store-cache-windows-10-a.html

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.437 / NCSP 22.17.0.183 / Norton Core v.282 on Android 1.93

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