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Posted: 01-May-2018 | 8:02PM · 150 Replies · Permalink
After updating two computers to windows 10 version 1803, Norton is missing from the “right-click” context menu on one of them. Re-installing Norton did not improve it.
It’s basically the same problem as described in this post, but the suggested solution does not work. None of the “Symantec” registry entries seem to be disabled/blocked.
Posted: 01-May-2018 | 8:51PM · Edited: 01-May-2018 | 8:52PM · Permalink
Have you disabled Fast Start Up as this is known to cause issues in Win 10, and have you done a full RESTART ?
https://www.tenforums.com/tutorials/4189-turn-off-fast-startup-windows-1...
Posted: 02-May-2018 | 12:16AM · Permalink
Hi @tr1a1a,
Thank you for reporting 
We are aware of this issue and the team is investigating now.
I'll let you know if we need additional details.
Posted: 02-May-2018 | 4:48PM · Permalink
Give this a look: https://support.microsoft.com/en-us/help/555362
Cheers
Posted: 02-May-2018 | 6:29PM · Permalink
Posted: 02-May-2018 | 6:50PM · Edited: 02-May-2018 | 7:22PM · Permalink
Apologies that didn't get this solved. I have the solution somewhere and just cannot find the correct response to give.
Edited: Follow this suggestion: https://www.tenforums.com/tutorials/99035-enable-disable-taskbar-context-menus-windows-10-a.html
Cheers
Posted: 03-May-2018 | 12:45AM · Permalink
Posted: 03-May-2018 | 5:02AM · Permalink
Understood that you have the full menu. The premise was to disable, reboot then reenable although the effects should be immediate. In my install I have Norton in the right click context menu and it only has the options to add a file to backup. Not the scan now option as before upgrading to Windows 10 1803. The windows upgrade seems to be having an issue with Norton not the other way around.
Cheers
Posted: 03-May-2018 | 9:51AM · Permalink
Posted: 03-May-2018 | 10:15AM · Permalink
After the Spring Update of Windows 10 Pro 64-bit, the Norton Internet Security context menus have disappeared.
I used the Remove and Re-Install tool and did a complete re-installation, but the context menus did not return.
I use the latest Norton Internet Security version 22.14.0.54.
This is an issue for me, as I sometimes use the context menu to select files to scan. This has become a lot harder from the application's main interface.
Is there another way to get the context menu back e.g. through a Registry hack or other context menu setting?
Cheers,
Dave
Posted: 03-May-2018 | 11:11AM · Permalink
Reported here. https://community.norton.com/en/forums/norton-right-click-context-menu-m...
An employee has already posted to that thread that the issue is being sent to the team.
Posted: 03-May-2018 | 1:26PM · Permalink
Thanks for the response.
I must have missed that thread.Glad to know it is not just my installation..
Posted: 04-May-2018 | 4:21AM · Permalink
Having the same issue since updating to the new Windows 10 spring update 1803. So far there seems to be no fix from Symantec. All of the right context menus for my other programs such as 7-Zip, and etc work fine.
Posted: 04-May-2018 | 4:25AM · Permalink
All: I confirmed yesterday the Norton context menu is indeed present as I was updating a laptop for a customer from W10 1709. Disappeared to ONLY add a file to backup on 1803. Even registry changes to disable then reenable will not change the behavior. Although a minor issue it does need to be corrected.
Cheers
Posted: 04-May-2018 | 5:21AM · Permalink
As a matter of interest what CPU's are you using?
I have upgraded four systems so far of which one Intel, and one AMD have NS&B installed. The AMD was the only system to experience the issue being reported in various posts, whilst the Intel was perfectly fine.
All the solutions posted have not worked, the only solution to work was a clean install of the latest Windows update.
Posted: 04-May-2018 | 5:30AM · Permalink
FWIW!! I experience this scenario on BOTH my Intel and AMD machines. The issue lies with the Spring Update to version 1803. It's been a train wreck so far. Slow loading at boot time, Edge opening when no browser is being used, changing default apps to the Microsoft defaults on its own. Removing already certified video drivers and in one case the entire suite. Feedback setting are greyed out to the default "insider build" setting, cannot be changed. The list goes on and on. MS needs to get its head out of the dark spot.
Cheers
Posted: 04-May-2018 | 7:33AM · Permalink
FYI not experiencing any of the issues you are experiencing, guess that's the way it goes.
I have one more Intel system to upgrade an Acer laptop with NS&B installed, but I will probably clean install which seems to alleviate the problem, I'll try an in place upgrade first see if it occurs.
Posted: 04-May-2018 | 1:08PM · Permalink
I wanted to scan a single file, right-clicked it as I used to do in the past, but was surprised to see Scan with Norton option was missing; is something wrong with Norton Security Deluxe installation or has Norton removed this handy feature and integrated it with Custom Scan?
Posted: 04-May-2018 | 1:08PM · Permalink
I wanted to scan a single file, right-clicked it as I used to do in the past, but was surprised to see Scan with Norton option was missing; is something wrong with Norton Security Deluxe installation or has Norton removed this handy feature and integrated it with Custom Scan?
Posted: 04-May-2018 | 3:22PM · Permalink
This issue has already been reported and Norton is working on it.
It does not affect all users. I do not see it on my Win 10, 1803 version.But others with the same Windows version are seeing the problem.
Posted: 05-May-2018 | 10:09PM · Permalink
HI, .I no longer have a "Norton Security" option in windows explorer context menu after right-clicking on a file or folder. A different Windows 7 machine has the menu 
My programs: Windows 10 1803(17134.1),NS 22.14.0.54 How to solve this problem?
Posted: 05-May-2018 | 11:42PM · Permalink
Posted: 06-May-2018 | 3:46AM · Edited: 06-May-2018 | 3:52AM · Permalink
Updated new version 1803 windows 10 April-May 2018. The right-click Norton scan(ning) feature is not appearing or functioning on the desktop context menu.
It is indeed not - the Taskbar Context Menu or the Start ( menu) Context Menu that is the problem for my Notebook after installing the new version 1803 of windows 10 -april 2018. It is the right-click “Desktop Context Menu” One of the most important setup features of the Norton Security product packages that is defected and not appearing on the desktop context menu at this present time 06 May 2018. / On my Asus-Notebook.
I have tryed with this register path address here below with a tool in my utility toolbox at this location ;
Computer\HKEY_CLASSES_ROOT\Drive\shellex\ContextMenuHandlers\SymantecNorton.Antivirus.IEContextMenu
The Information tool that has given - reads as follows:
“Can not edit: there has been an error occurred when writing of the new content of the value”.
I have three times with the (*Fast start-up) Fast boot-up turn off.
Un-installed & Re-installed Norton Security Suite on my Notebook without the success of the right-click Desktop Context Menu with Norton Security Scan(ning) feature appearing or functioning at this present time 06 May 2018.
I have read two hours of threads on the websites over this issue/subject without success.
This Year (2018) The windows-10 version 1803 *the new Antivirus windows Defender suite is performing and appearing satisfactory, that is also functioning very well on the desktop context menu in all it’s functioning’s with a little help of installing it onto the desktop context menu with the software “Ultimate Windows Tweaker /version 4.4” in the setup of it. Interesting-in the factors of = cost-saving, energy-saving, time-saving (*on pc-computer/notebook less than five years old.)
Standing by: -Antennas - Hovering - Listening
Latitude: 0º 0’ 0’’ W
Longitude: 20º 0’ 0’’ W
Posted: 06-May-2018 | 4:03AM · Permalink
Updated new version 1803 windows 10 April-May 2018. The right-click Norton scan(ning) feature is not appearing or functioning on the desktop context menu.
It is indeed not - the Taskbar Context Menu or the Start ( menu) Context Menu that is the problem for my Notebook after installing the new version 1803 of windows 10 -april 2018. It is the right-click “Desktop Context Menu” One of the most important setup features of the Norton Security product packages that is defected and not appearing on the desktop context menu at this present time 06 May 2018. / On my Asus-Notebook.
I have tryed with this register path address here below with a tool in my utility toolbox at this location ;
Computer\HKEY_CLASSES_ROOT\Drive\shellex\ContextMenuHandlers\SymantecNorton.Antivirus.IEContextMenu
The Information tool that has given - reads as follows:
“Can not edit: there has been an error occurred when writing of the new content of the value”.
I have three times with the (*Fast start-up) Fast boot-up turn off.
Un-installed & Re-installed Norton Security Suite on my Notebook without the success of the right-click Desktop Context Menu with Norton Security Scan(ning) feature appearing or functioning at this present time 06 May 2018.
I have read two hours of threads on the websites over this issue/subject without success.
This Year (2018) The windows-10 version 1803 *the new Antivirus windows Defender suite is performing and appearing satisfactory, that is also functioning very well on the desktop context menu in all it’s functioning’s with a little help of installing it onto the desktop context menu with the software “Ultimate Windows Tweaker /version 4.4” in the setup of it. Interesting-in the factors of = cost-saving, energy-saving, time-saving (*on pc-computer/notebook less than five years old.)
Standing by: -Antennas - Hovering - Listening
Latitude: 0º 0’ 0’’ W
Longitude: 20º 0’ 0’’ W
Posted: 06-May-2018 | 6:27AM · Permalink
Already reported here. https://community.norton.com/en/forums/norton-right-click-context-menu-m...
Posted: 06-May-2018 | 4:15PM · Permalink
I have 2 BuShell.dll one in C:\Program Files\Norton Security\Engine\22.14.0.54
and on in C:\Program Files\Norton Security\Engine32\22.14.0.54
the NavShExt.dll in only in C:\Program Files\Norton Security\Engine\22.14.0.54
Posted: 06-May-2018 | 4:45PM · Edited: 06-May-2018 | 4:48PM · Permalink
Hello Joyce this value: "Computer\HKEY_CLASSES_ROOT\Drive\shellex\ContextMenuHandlers\SymantecNorton.Antivirus.IEContextMenu"
Doesn't exist for an x64 install, Windows 10 Pro x 64 version 1803
Cheers
Posted: 06-May-2018 | 5:58PM · Permalink
I have tryed with this register path address here below with a tool in my utility toolbox at this location ;
Computer\HKEY_CLASSES_ROOT\Drive\shellex\ContextMenuHandlers\SymantecNorton.Antivirus.IEContextMenu
The Information tool that has given - reads as follows:
“Can not edit: there has been an error occurred when writing of the new content of the value”.
If you are trying to change a Norton Setting, Norton's Product Tamper Protection is stopping you from doing this. That is why you see the 'Can not edit" message.
You might be able to access it if you start Windows in Safe Mode. Although I would just wait for Norton to fix it properly.
Posted: 06-May-2018 | 6:05PM · Permalink
Hello
I wonder if it has anything to do with Microsoft wanting their customers to use Microsoft Security program instead of 3rd party security programs.. Does it show up for Malwarebytes or Windows Defender if that is the current name of the program? Just wondering and for my edification. I'm not on Windows 10 yet.
Have a Good Night and
Thanks.
Posted: 07-May-2018 | 1:10AM · Permalink
So every thing looks correct on my system, that is the registry settings and the DLL files, but I still don't have the right context menu for Norton AV, but all my other programs do show up on the right context menu, so logic would dictate that the issue is with the current window 10 update and the current version of Norton.
Posted: 07-May-2018 | 3:30AM · Permalink
Hello Dick. Last evening when checking the registry the drive directory was not present. This morning, the machine I was using gave me three prompt BSOD's "Thread Stuck in device driver". A fourth reboot and the system booted. The registry entry is now present- Computer\HKEY_CLASSES_ROOT\Drive\shellex\ContextMenuHandlers\Symantec.Norton.Antivirus.IEContextMenu
The data value is - {FAD61B3D-699D-49B2-BE16-7F82CB4C59CA}
Is this the value you all have as well? 1803 has been a train wreck for me so far but in small ways..and a lot of them.
Cheers
Posted: 07-May-2018 | 3:57AM · Permalink
Same problem after Windows 10 1803 update.
Norton Security vs 22.14.0.54 right click menu now says, Add to Backup or Exclude from Backup with no option to run an antivirus scan.
Also if try to do a right mouse windows defender file scan get the message: Page not available. Your IT administrator has limited access to some areas of this app, and the item you tried to access is not available.
I have uninstalled Norton Security and now Windows Defender working fine with right mouse menu. Will just carry on with Windows Defender for the moment until Symantec get this sorted.
Posted: 07-May-2018 | 4:58AM · Edited: 07-May-2018 | 5:06AM · Permalink
I have the same issue on all my PCs with windows 1803 update. My version Norton Security 22.14.0.54 right click menu has Add to Backup or Exclude from Backup only. It's really scary that I can't scan files with right click.
Looks like windows update broke something within Norton. Interestingly that when computer boots, "Windows Defender Security Center" shield icon shows red mark for short period of time and when I open it I see that "Virus & Threat Protection" and "Firewall & Network Protection" are not green (see photo). Within a a few minutes it settles.
Definitely Windows Defender Security Center and Norton Internet Security have issues after 1803 update.
Norton, please fix it!!!
Thank you.
Posted: 07-May-2018 | 5:45AM · Permalink
Posted: 07-May-2018 | 7:42AM · Permalink
The larger and common issue here is updating to 1803. It's basically nothing more than a hellified insider build chocked full of issues. BSOD's on machines that have never had them, deleting entire graphics driver packages (yes Windows not Norton). I'm willing to bet microcode updates packed into the Spring Update will be the end game culprit. Removal and reinstall of the Norton product most likely will not provide any difference in results. I have one machine still on 1709 and it has zero issues with the current build of Norton version 22.14.0.54 and context menus. The registry values are the same as with 1803 for Norton. I'm rolling back all my machines this week and deferring windows updates until their mess has been verified as corrected. May be something you all should consider as well.
Cheers
Posted: 07-May-2018 | 10:21AM · Permalink
Hi SoulAsylum,
Having been following this and similar threads re the Windows Spring Update, I have indeed suspended my two machines from updating until this mess gets sorted. I shall stay with 1709 for the foreseeable future!
Regards
Posted: 07-May-2018 | 6:10PM · Permalink
All: Look at this entry in your system registry for any values related to Norton/Symantec:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Shell Extensions\Approved
I see no entries yet DO see others that are appearing in the right click context menu on my machine currently on W10 Pro 1803. Thinking this MAY be the culprit missing entries since they're everywhere else in the registry where they should be. Feedback please!!!
Cheers
Posted: 07-May-2018 | 7:32PM · Permalink
These are the three registry entries where the values are located. Verified they are present on one of my machines with 1803 installed:
HKEY_CLASSES_ROOT\*\shellex\ContextMenuHandlers\.
HKEY_CLASSES_ROOT\Folder\shellex\ContextMenuHandlers\.
HKEY_CLASSES_ROOT\Directory\Background\shellex\ContextMenuHandlers
As previously posted, there isn't an entry regarding Norton in this registry entry: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Shell Extensions\Approved
Cheers
Posted: 07-May-2018 | 7:59PM · Permalink
Hello
My son who is on NSBU and Windows 10 1803 says he has the Norton Context Menu so it says Scan with Norton. Not sure of his exact words, but something to that effect. He doesn't live here so I haven't seen all of his computers and I don't think he went around checking his brother's computer nor his Surface 3 and what ever computers he has. I will have to ask him if he will check my hubby's laptop since I can't physically get to it.. Sorry, I can't give you any details of what he sees in his registry or if he even looked in his registry for this..
Have a Good Night and
Thanks.
Posted: 08-May-2018 | 4:15AM · Permalink
Thank you. It worked for me (with some problems). First NRNR tool. Then couple of reboots. Then clean install. Right click is enabled and working now.
Thanks again!!!
Posted: 08-May-2018 | 6:36AM · Permalink
Also uninstalled rebooted ran NRNR tool rebooted ran agent ransack to find any left over Norton folders then reinstalled and now have the right click working right.
Posted: 08-May-2018 | 8:53AM · Permalink
After three tries at failing to fix the issue using the NRNR tool, I manually uninstalled Norton using the Windows add-remove apps application in the control panel, rebooted, downloaded and ran the Norton installer: NortonNISDownloader.exe, and now I get the Norton right click menu to scan a file and the file info option also shows up, so here are the steps that I did to fix the issue:
1. While your Norton is installed, go to you Norton account and download the NortonNISDownloader.exe. You will use this file later in step 6.
2. Download the NRNR tool and run it, it will ask you to restart your computer.
3. Once the computer restarts it will reinstall Norton, but the right menu will not work.
4 Restart your computer again, note that the right menu option will not work.
5. Go to all settings, apps, click on apps and features, and search for Norton in the search box. Select the option to uninstall Norton. Reboot after uninstalling Norton.
6. After restarting your computer, run the NortonNISDownloader.exe file that you download in step 1.
7. Reboot after the Norton installation is completed - your right menu should now work.
8. Note that the file insight option will only be displayed on files that can be executed; program files that don't execute such as Word or Excel documents will not have the file insight option available.
Hope this helps.
Dick.
Posted: 08-May-2018 | 2:19PM · Permalink
Just to add my voice to those who have lost the "Scan Now" option in right click options after the Win 10 1803 update. I'm not going through the hassle of removing and reinstalling Norton or am I faffing about in the registry. If I have to remove Norton I'll replace it with something else. Support is aware of the issue so let's hope for a fix through Live Update. Going forward it's a good idea to test your software with any Windows update especially large "Feature Updates" such as 1803.
Posted: 08-May-2018 | 7:56PM · Permalink
All: Dick SRAM has the solution. Three R&R's and my systems got 14 simultaneous updates. One reboot and context menus are normal again. I think the Norton dev team slipped a "silent fix" into the update stream. Either way, issue resolved after MUCH efforts. Thanks to all who participated.
Cheers
Posted: 09-May-2018 | 6:02AM · Permalink
The point is that users should not have to do "MUCH effort" to fix this issue. Are we going to have to go through this for every Feature Update that Microsoft releases ? I have four Win 10 systems running Norton. Am I going to have to do "three R&R's" on each of them to fix this issue ? Yes the Windows Update broke something in Norton but it's up to Norton to fix the issue on their end. If they can't do so by a simple Live Update then I'd like to request a refund and I'll move on to another Security Suite. I just did the Live Update this morning and the issue has not been fixed. Norton's full functionality is still broken. Support acknowledged the issue on May 2nd, going on a week now. I am losing confidence in Norton's ability to protect my systems.
Posted: 09-May-2018 | 8:36AM · Permalink
Marc, you said:
Are we going to have to go through this for every Feature Update that Microsoft releases ?
Following this entire thread the issue with Norton appeared AFTER the release of Windows 10 1803, not before. Chrome and FF are also two of the biggest PITA's due to their update cycles. In this forum, the original poster also said:
After updating two computers to windows 10 version 1803, Norton is missing from the “right-click” context menu on one of them.
That is clear evidence as we all know MS broke something with their release. I have said the Spring Update is nothing more than a hell-a-fied insider release and it is. Unfortunately!! The solution IS performing a R&R AFTER the update to 1803 as Dick SRAM has noted above. Understand your frustration 100%. The issue was not with Norton, it resides with Microsoft. My two Intel machines, both AMD machines as well as both my rack servers are all now issue free with the current build of Windows and their Norton installs. I highly recommend visiting this site to follow their suggestions within their "MS-DEFCON" threads. Interesting and highly professional no BS info for the everyday user as well as IT pro's.
Cheers
Posted: 09-May-2018 | 10:53AM · Permalink
Of course the issue happened AFTER the Win 10 update. No one said it happened before. As I said...."the Windows Update broke something in Norton". This won't be the last Feature Update Microsoft will offer for Win 10.
If Norton is so easily broken and so difficult for the developers to fix after a Windows update breaks something then I have chosen the wrong Security Suite. We're going on a week since Support has acknowledged the issue and still no official fix. I'm not going through removing and reinstalling Norton three times on each of my systems to fix an issue that quite frankly should have been caught and fixed by Norton before the 1803 update ever hit the main distribution channels.
Yes Windows 10 is absolute rubbish but I am forced to use it for some of my work and I bought Norton because it supports Win 10. If that support can't be maintained then I'm no longer interested in using Norton. It's not an emotional decision but a practical one.
Anyway I'll give it until the end of the week and if a simple fix has not been offered by then I'll request a refund and choose another Security Suite. Until then the software I paid to use is no longer functioning properly even though I do a Live Update two or three times a day.
Re: Norton right-click context menu missing after windows update
Posted: 08-May-2018 | 8:53AM · Permalink
After three tries at failing to fix the issue using the NRNR tool, I manually uninstalled Norton using the Windows add-remove apps application in the control panel, rebooted, downloaded and ran the Norton installer: NortonNISDownloader.exe, and now I get the Norton right click menu to scan a file and the file info option also shows up, so here are the steps that I did to fix the issue:
1. While your Norton is installed, go to you Norton account and download the NortonNISDownloader.exe. You will use this file later in step 6.
2. Download the NRNR tool and run it, it will ask you to restart your computer.
3. Once the computer restarts it will reinstall Norton, but the right menu will not work.
4 Restart your computer again, note that the right menu option will not work.
5. Go to all settings, apps, click on apps and features, and search for Norton in the search box. Select the option to uninstall Norton. Reboot after uninstalling Norton.
6. After restarting your computer, run the NortonNISDownloader.exe file that you download in step 1.
7. Reboot after the Norton installation is completed - your right menu should now work.
8. Note that the file insight option will only be displayed on files that can be executed; program files that don't execute such as Word or Excel documents will not have the file insight option available.
Hope this helps.
Dick.