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Kudos0

Norton Safe Search

  I now have a PC with Windows 7 Home Premium (64) bit on it and I am using IE9, I haven't loaded FF yet.  Looks like it came shipped with the Google search engine as default and the only search engine I can find.  Right now I am only using the 15 day trial version of NIS2012 but I will use one of my activation keys shortly.  Is there a way I can make the Norton Safe Search my default search engine?

Replies

Kudos0

Re: Norton Safe Search

  I now have a PC with Windows 7 Home Premium (64) bit on it and I am using IE9, I haven't loaded FF yet.  Looks like it came shipped with the Google search engine as default and the only search engine I can find.  Right now I am only using the 15 day trial version of NIS2012 but I will use one of my activation keys shortly.  Is there a way I can make the Norton Safe Search my default search engine?

Kudos0

Re: Norton Safe Search

Hi PC_confused,

Yep!  Open IE9 and click on the gear icon on the top right.  Select Manage Add-Ons > Search Providers.  Click on Norton and you will have an option to make Norton Default.

I hope this helps.

Dave.

Windows 10 x64 1903
Kudos0

Re: Norton Safe Search

Thank you for the effort, Krusty13, but it didn't work.  The only thing listed under "Search Providers" is Google.  When I click on "Find more search Providers..." it shows a whole lot of search engines, but nothing from Norton?  Under toolbars and extensions, Norton Toolbar, Identity Protection and Vulnerability Protection are all enabled.  The toolbar does show Norton, Safe Web, and Identify Safe but nothing else from Norton?

Kudos0

Re: Norton Safe Search

OK.  I am sorry to hear that.  It is definitely listed in my Search Providers.

Just a thought; -  If you click on the Norton Tick icon on the left of safe web,  is Enable Norton Safe Web checked?

Thanks,  Dave.

Windows 10 x64 1903
Kudos0

Re: Norton Safe Search

Maybe it has something to do with being a trial version?  Or maybe I just haven't clicked on the right thing yet.  I'll keep trying.

Kudos0

Re: Norton Safe Search

Sorry,  My edit was too slow.  Please see my above edit...

Windows 10 x64 1903
Kudos0

Re: Norton Safe Search

I checked and Safe Web was ticked..  I just found a website for Norton Safe Web Light..  Maybe that is what I need to download?

Kudos0

Re: Norton Safe Search

You shouldn't need to download anything.  In the same  location,  right under safe Web,  do you see Enable Norton Safe Search?

Dave.

Windows 10 x64 1903
Kudos0

Re: Norton Safe Search

Nope...  there is not a listing for Enable Norton Safe Search..  I was just reading another post about another poster could not get Safe Search to enable..  Ended up using Add/Remove and reinstalled NIS..  Then Norton Safe Search was listed.  Maybe that is something I need to try when this Trial version is over...

Kudos1 Stats

Re: Norton Safe Search

Hi PC_Confused,

Norton Safe search supported only for following Regions. The regions are US,UK,Canada,Australia,German

Could check your Regional location settings (Go to Control panel->Regional and language options->Regional options-> Location and change this location any one of the region mentioned above then restart the browser.

Now check for Norton safe search option in Tool bar menu(Norton->Norton safe search) and in Search providers list.

Hope this helps,

Please provide your operating system language.

Thanks,

Senthil

Kudos0

Re: Norton Safe Search

Thanks Senthil,

I did not know Norton Safe Search was only supported in certain regions.

Dave.

Windows 10 x64 1903
Kudos0

Re: Norton Safe Search

No Problem Dave.  You can find more info about Norton Safe search from this link

Hope this helps,

Thanks,

Senthil

Kudos0

Re: Norton Safe Search

Sorry to take so long getting back to you, senthikumar, but I've been creating "Recovery Disk".  I checked and my region is set to United States and I still can't get a Norton Safe Search engine displayed.  I am running Windows 7 (64 bit). 

Kudos0

Re: Norton Safe Search

Hi PC_confused,

Just wanted to check a couple of things:  Make sure you are running the 32-bit version of IE, which is the default browser, even for the 64-bit Windows 7.  Also, have you enabled Norton Safe Search in the Norton Toolbar dropdown list options?

Kudos0

Re: Norton Safe Search

 Hi PC_Confused,

Can you provide the OS language?

Thanks,

Senthil

Kudos0

Re: Norton Safe Search

Sorry senthikumar, you have me at a loss..  How do I determine what Language WIndows 7 (64 bit) is using and how do I tell if IE9 is using 32 or 64 bit?

SendOfJive, here is a screen shot of the Norton Options.  I don't see Enable Norton Safe Search..

Kudos0

Re: Norton Safe Search

To be sure you are not using the 64bit version of IE9,  Click the gear icon > About.  It should say Version 9.0.8112.16421 (No 64bit)  and Update Version 9.0.5.

Dave.

Windows 10 x64 1903
Kudos0

Re: Norton Safe Search

I did check for the IE9 version number and it was IE9.0.8112.16421 and the update version is 9.05.  Guess I am using the 32 bit version and not the 64 bit.  I still don't know how to determine the OS language Windows 7 is using?

Kudos0

Re: Norton Safe Search

To check the language of Windows 7 open Control Panel > Clock,  Language and Region > Region and Language. In the Formats column it should say (in your case) English (United States).

Dave.

Windows 10 x64 1903
Kudos0

Re: Norton Safe Search

I went there and it does show "English (United States)" so I guess it is almost time to uninstall and reinstall..  Maybe in ten days or so, might as well get my use out of the trial version.

Kudos0

Re: Norton Safe Search

If your subscription has already been activated on a PC then there is no benefit in continuing with the trial as the days have started to count down from the first activation.

Dave.

Windows 10 x64 1903
Kudos0

Re: Norton Safe Search

That does make sense, so I guess I have plans for tomorrow..  Since the trial version does not seem to be working correctly, would you recommend uninstalling it and downloading a fresh version?  Just putting my existing key on that trial version would just extend the days, wouldn't it?

Accepted Solution
Kudos1 Stats

Re: Norton Safe Search

Yep,  it would only extend the days.

If you have no other Norton products installed,  I would recommend backing up your ID safe,  then running the Norton Remove & Reinstall Tool,  but this will remove all  Norton products.

Have your Activation Key handy.

If you have NU, Ghost etc installed,  backup your ID Safe,  then download a fresh copy of NIS12 here  -  http://www.norton.com/nis12.  Save it.  Then do a Control Panel uninstall and run the new copy by double clicking.

Let us know how you get on.

Thanks,  Dave.

Windows 10 x64 1903
Kudos0

Re: Norton Safe Search

I still can't replace that Google search bar with the Norton Safe Search, so I deleted the Google search toolbar.  At least I'm off the trial version and I do have the Norton Safe Search bar next to Safe Web.  Thanks for your help.

Kudos0

Re: Norton Safe Search

Excellent!  You are welcome.  Thanks for letting us know.

Dave.

Windows 10 x64 1903
Kudos2 Stats

Re: Norton Safe Search


PC_confused wrote:

I still can't replace that Google search bar with the Norton Safe Search, so I deleted the Google search toolbar.  At least I'm off the trial version and I do have the Norton Safe Search bar next to Safe Web.  Thanks for your help.


When you first opened IE9 after installing NIS 2012, the following notification would have been displayed by the Norton toolbar:

This notification appears to control whether or not you see Norton Safe Search listed as an available Search Provider under IE9. If you just clicked OK to the above, then Norton Safe Search should be listed as a Search Provider. If you chose not to enable Norton Safe Search, then you will not see it listed as a Search Provider.

The choice you made above is important as it appears that this is the only chance you get to make Norton Safe Search appear as an option in IE9's Search Provider list. If you chose not to enable it, then you will have to reinstall NIS 2012 and choose enable when the notification above appears. Unless, of course, someone posts a way of enabling it without a reinstall!

As this feature is set at a user account level, a simple way for you to test it out is to create a new user account on your machine. Open IE9 under the new user account and enable Norton Safe Search as per the notification above. Then check your IE9 Search Providers and you should see Norton Safe Search listed. Delete this new user account when you are finished testing.

Hope this helps.

Kudos0

Re: Norton Safe Search

Hello elsewhere and thanks for the information.  My problem is that I bought the PC and it had IE9 and the trial version of NIS already installed.  I guess I could find a way to delete IE9, then reinstall it, just to see if I get that option or not.  With this store bought version, Google was my only option.

Kudos0

Re: Norton Safe Search

Hi,

elsewhere never mentioned deleting IE9.  Please read his post again.

Thanks,  Dave.

Windows 10 x64 1903
Kudos0

Re: Norton Safe Search

Hi Elsewhere,

Even if we miss the Norton Safe Search pop up, We will have option to enable Norton safe search from Norton Toolbar(Left top corner)-> Select Enable Safe search, once you enable,  you can see Norton safe search box in Toolbar.

Now restart IE, Go to tools->Manage addons->Search Providers->Select Norton Safe Search->Click on "Set as Default button". Now we can see both Norton safe search box and Norton Search provider in IE. In IE9 we can see search provider in address bar itself.

Note:  1. Norton Safe search supported only for following Regions. The regions are US,UK,Canada,Australia and German

               To check the region of your system  (Go to Control panel->Regional and language options->Regional options->       

                Location

           2.Norton Safe search will be available only  if use English and German OS with supported region(mentioned above)

           3. Norton Safe search option available for both trial version and paid.

Attached screenshot for reference

Hope this helps.

Thanks,

Senthil

Kudos0

Re: Norton Safe Search


senthilkumar wrote:

Even if we miss the Norton Safe Search pop up, We will have option to enable Norton safe search from Norton Toolbar(Left top corner)-> Select Enable Safe search, once you enable,  you can see Norton safe search box in Toolbar.

Now restart IE, Go to tools->Manage addons->Search Providers->Select Norton Safe Search->Click on "Set as Default button". Now we can see both Norton safe search box and Norton Search provider in IE. In IE9 we can see search provider in address bar itself.

[...]


Hi Senthil

That was the way I was hoping it would work as well but unfortunately it doesn't. I've tested this on a Windows 7 and a Windows Vista machine and the both behave the same way. If you choose not to enable Norton Safe Search from the pop up then you won't be offered the Norton Safe Search Provider, even if you decide to enable Norton Safe Search from the toolbar at a later stage. The only way to make the Norton Safe Search provider available is to uninstall/re-install NIS 2012 and make sure that you select 'Enable Norton Safe Search' when the pop up appears.

I notice from your screenshot that 'ask.com' is your Norton Safe Search provider. On my machines, the Norton Safe Search provider is 'int.search-results.com'.  Could this potentially be a contributing factor in terms of this issue?


 

Kudos0

Re: Norton Safe Search

Hi Elsewhere,

There is a small deviation from our posts, I said, if we miss the popup, we will have option to bring Norton Safe search box and Norton Search provider, but if the user intentionally chooses(instead of not performing anything on the popup) not to enable the popup by unchecking the option  "Enable Norton search, then we can't get that in Search Providers(as you said).

Thanks,

Senthil

Kudos0

Re: Norton Safe Search

Thanks, Senthil, for both the clarification and the confirmation. On that note, I think we're done here!

Kudos0

Re: Norton Safe Search

Hello senthilkumar and thank you for your comments.  I enjoy using the Norton Safe Search (located in the upper right corner of the IE window), I also use the Norton Safe Search (located between the Norton icon and the Safe Web icon).  On my new laptop using IE9, when I uninstalled NIS2012 trial version and installed the regular NIS2012, I really don't remember that Popup coming up.  Now even though I have Norton Safe Search as my default search engine, the search engine that comes up in the upper right is Google.  I even went in and removed the google search engine and now I don't have any search block in the upper right.  If I uninstall my current copy of NIS2012 and reinstall the program again, should that Popup come back up and I should be able to default the Norton Safe Search engine?  Are both of the search engines the same things, just located in two different places? 

Kudos0

Re: Norton Safe Search

Hi PC_Confused,

Yes. Both Norton safe search in the Norton toolbar and Norton safe search in the Search provider are same. We can use this from both the  places. 


What are the search providers  listed under Tools->manage addons->Search Providers?


In IE9, we can see search provider  only in address bar. I think you had Google toolbar on the right top corner, since you deleted/removed, now you are not seeing anything in the right top corner.


Please see my screenshots from previous post. http://community.norton.com/t5/Norton-Internet-Security-Norton/Norton-Safe-Search/m-p/674337/highlight/true#M197250

Hope this helps.

Thanks,

Senthil


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