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Kudos0

Norton Safe Search crashes intermittently

After enabling the Norton Toolbar

And enabling the Norton Safe Web

I use that to do my searches online; I dont use Google and I dont use Bing; and basically Norton Safe Web is powered by Ask.com

So within the last week there has been two searchings I have tried and it causes my Internet Explorer 9 to crash; and eventually give me certificate errors.

Does Norton no longer Support Internet Explorer 9???  I've now noticed 2 things that Norton + Internet Security + Internet Explorer 9 doesnt work well.  My checkout experience with Identify Safe with 1 shopping site and the "Norton Safe Search"

Anyways the irony is that if I search for a particular phrase; InternetExplorer crashes; but if I search for something else it wont crash.  What does that mean? It means like this....if I search for Banana's we will say....it will crash, but if I search for Apples and Pears it wont crash.

It means that if I search for Elementary Schools it will crash, but if I search for Junior High and High Schools it will not crash.

BTW those were complete examples; I havent even tried to see if those will replicate LOL

So let me close with these 2 iterations again:

1-Does Symantec + Norton + Internet Security + Internet Explorer 9= No longer compatible?

2- Why does my IE crash when I search for certain things causing a 'certificate error"?

Thanks

PS. I tried a particular phrase that crashed my IE and tried it on Google Chrome and it works just fine!  So again; is IE9 no longer compatible? BAH?!!?!?!

Replies

Kudos0

Re: Norton Safe Search crashes intermittently

After enabling the Norton Toolbar

And enabling the Norton Safe Web

I use that to do my searches online; I dont use Google and I dont use Bing; and basically Norton Safe Web is powered by Ask.com

So within the last week there has been two searchings I have tried and it causes my Internet Explorer 9 to crash; and eventually give me certificate errors.

Does Norton no longer Support Internet Explorer 9???  I've now noticed 2 things that Norton + Internet Security + Internet Explorer 9 doesnt work well.  My checkout experience with Identify Safe with 1 shopping site and the "Norton Safe Search"

Anyways the irony is that if I search for a particular phrase; InternetExplorer crashes; but if I search for something else it wont crash.  What does that mean? It means like this....if I search for Banana's we will say....it will crash, but if I search for Apples and Pears it wont crash.

It means that if I search for Elementary Schools it will crash, but if I search for Junior High and High Schools it will not crash.

BTW those were complete examples; I havent even tried to see if those will replicate LOL

So let me close with these 2 iterations again:

1-Does Symantec + Norton + Internet Security + Internet Explorer 9= No longer compatible?

2- Why does my IE crash when I search for certain things causing a 'certificate error"?

Thanks

PS. I tried a particular phrase that crashed my IE and tried it on Google Chrome and it works just fine!  So again; is IE9 no longer compatible? BAH?!!?!?!

Kudos0

Re: Norton Safe Search crashes intermittently

Hi,

I'm running IE9, w7x64 at this time without problems.

Dick Win 10x64 current current NSBU
Kudos0

Re: Norton Safe Search crashes intermittently

Hi ltolman

I’m using IE9 running vista on a 32bit system and its ok, I have a few suggestions.

Have you deleted your browsing history (use help and support from the start button).

Are your Microsoft updates up to date?

Are your Norton updates up to date?

Is your windows firewall off?

You might like to remove IE9 from the Norton firewall by clicking the Norton icon, click settings, click network, click smart firewall, click programme control, scroll to find IE9 click on it to highlight it, click remove, click apply, click ok then recheck in the programme control for another IE entry and remove it if its there an recheck for IE entries, close all programmes and restart the computer, then click on IE and it will be put back into the firewall programme control.

What is the version number of your product, you can find this by clicking the Norton icon, click support, hover over, about, on the window that opens, the second line down is the version number.

ATB

Intesec

Kudos0

Re: Norton Safe Search crashes intermittently

Deleted Browsing History?   done

Microsoft Updates?  yes; done

Norton Updates?   yes; done

Windows Firewall Off?  yes; done

Remove IE9 from Norton Firewall? yes; done

Version Number?  19.9.1.14

After completing; problem still arises.  So what I want the community to try is this.  WIthin the Search (Norton) type in a couple things.  Try "Splinter Cell" which gave me no problems.......then try "st anthony hospital" which did cause it to crash

thanks

and heres the details within event viewer

Faulting application iexplore.exe, version 9.0.8112.16490, time stamp 0x51955cca, faulting module MSHTML.dll, version 9.0.8112.16490, time stamp 0x519566b7, exception code 0xc0000005, fault offset 0x003a0d6d, process id 0x618, application start time 0x01ce7144e8fd5393.

Kudos0

Re: Norton Safe Search crashes intermittently

Have you tried using Google or Bing in the IE search box? Does it still crash IE?

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton Safe Search crashes intermittently

Okay not 100% completely sure what you mean.

So what I did was go to Tools/Internet Options and under Search; I changed settings for "change search defaults"

The only one listed was Bing; so I searched and found a Yahoo extension.  I disabled Bing and chose Yahoo as my search but when I typed it in; it still crashed.

If I went to Bings primary website and searched for what I want; it doesnt crash IE

I'm sure if I visited other primary websites as well it doesnt either

I'm believing the Norton Search is only powered by Ask.com ???  So if I visited Ask.com; which tells me its powered by Norton; it does crash my IE


However as my very post says; if I launched Google Chrome; the built in Norton Search....if I search there, it doesnt crash my web browser

Kudos0

Re: Norton Safe Search crashes intermittently

Hi ltolman

Thanks for trying my suggestions.  I tried searching in the Norton toolbar on IE for "st anthony hospital" by copying and pasting it into the Norton search box with and with out the quotes and no crash, I have the same Norton version number as you.

Try removing the Norton toolbar from the IE browser then restart the computer and then enable the Norton toolbar in IE.

The next option I can suggest is uninstalling and reinstalling IE9, check to see if there’s a newer version of IE9 available.  You might like to use revo uninstaller to remove IE9, then restart the computer and reinstall IE9 restart the computer and check for windows updates.

Backup your IE favourites and check on the web what else you might need to back up before uninstalling IE.

Revo

When selecting the type of uninstall there are different options relating to depth of search it can then provide a long list in some cases of check boxes that need careful examination, it shows what boxes you need to check, its doing this to get the user to buy the pro version I think.

Bottom of the page left hand side button, third button up. 

http://www.revouninstaller.com/revo_uninstaller_free_download.html

ATB

intesec 

Kudos0

Re: Norton Safe Search crashes intermittently

Well intesec while I appreciate you very much for helping me I'm afraid I'm just gonna probably give it up for now.  Thank You!!!

I did try removing Norton Toolbar; rebooting PC and re enabling but still crashed

I did have Revo installed long long time ago but it didnt show Internet Explorer 9; so I went into Add/Remove Programs and chose "Installed/Updated Microsoft Files" and un installed IE9

After rebooting computer which took about 10minutes

I launched IE; and it said I was running IE7; I chose Windows Update and there was a patch for IE 7 so I let it do that....I did check Microsofts Download page for Internet Explorer and oddly enough it said I was running IE9 and no updates were available

After rebooting after the IE7 patch I preformed a Windows Update again and IE9 popped up; it downloaded but failed upon installation; didnt really help too much.

Tried rebooting again; and chose update...No dice during installation.  I had IE9 downloaded to a portable hard drive; again after clicking the .exe it downloads and installs and it failed again.

6:30pm to 8:00pm so far and almost each time it took 20minutes from me seeing the "Shutting Down" message ti lit rebooted PC

So at a loss I tried to do a system restore around 5:00pm before any of this occured.

Failed; when I knew it probably would.  So after searching online for Vista and System restore failing; it said Norton Products hinder Microsofts System Restore.  So I unchecked 'Product Tampering' and disabled every Norton Feature on the home engine page and then pefromed a system restore and finally it took it.

Time now is about 8:30pm when it happened.

Too tired to do anything else I fell asleep til like 11:30pm when I decided to immediately turn off computer and go to bed; after verifying I was in fact using IE9 after the system successfully restored itself.

So here I am....back to IE9 and I just did a test and still having the same problems.  But thats ok.  Because like I said; so far theres only two phrases when I perform a search does IE9 fail.  And theres only 1 Shopping Website where it will not Auto fill in the fields.

If I have to search and buy from the above mentioned; I will use Google Chrome.

What I need to do is update to Windows 7; andI plan on doing that possibly next year; unless NIS hinders me from using Auto Fill ins and more Search Results crash my system....then I will upgrade to Windows 7 earlier.

And by upgrading i mean I will format my Hard Drive and install the OS clean...thus meaning I buy full retail and not just an upgraded version.  So probably Windows 7 Ultimate!!!

Kudos0

Re: Norton Safe Search crashes intermittently

Hi ltolman

I realise you have said you are going to upgrade to windows 7, but I have a few more suggestions you may like to do, its up to you?

As your computer is slow try defragmenting the hard drive (see help and support from the start menu).  It can take twelve hours or more so just let it run and be on mains power.

Run C cleaner.

C cleaner has two useful buttons, cleaner and registry the cleaner button doesn’t need a registry backup but the registry button does, use mzbackup before running the registry button.  Cleaning the registry can cause problems so it is best to leave it alone, research on the web for information.

On the left hand pane of the registry user interface there are check boxes that can be unchecked so that the files in these locations will not be affected.

On the left hand pane of the cleaner user interface there are check boxes that can be unchecked so that the files in these locations will not be deleted.

Both are freeware.

http://www.filehippo.com/download_ccleaner/

Seventh one down.

http://www.freewareplanet.net/registry.php?page=5

You might like to backup the personal data and you’ll need to backup or export your identity safe and any other users identity safe if it is used, before doing the above.

ATB

intesec

Kudos0

Re: Norton Safe Search crashes intermittently

I just ran an analysis on my C drive and it says I'm only 1% fragmented:

Volume Size: 557gig

Free Space: 84.73gig

Largest Free Space Extent: 1.44gig

Percent File Fragmentation: 1%

But oh well.  I will look into the C Cleaner.  Thanks

BTW: PS.  C Cleaner??? I was thinking of using Norton Utilities for that; do you not own Norton Utilities??

Kudos0

Re: Norton Safe Search crashes intermittently

Hi ltolman

Have you got defragmentation running at a scheduled time?

I have Norton Utilities but prefer C cleaner it’s an excellent tool that can be tweaked and it’s about 5mb.

ATB

intesec

Kudos0

Re: Norton Safe Search crashes intermittently

lol my disk defrag actually ran that night.

and i read some reviews on C Cleaner and i'm not sure if i want it. While only 2 people at least out of 20+ said it killed their computer/motherboard.  I'm thinking of just trying Norton Utilities; I just need some money LOL

I get paid July 3rd so we will see.

Again; as it stands; if need be if I use norton search and my IE crashes I will just use Google Chrome (which doesnt crash); until I can work more on PC

But again thank you very much

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