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Kudos0

Norton Safe Search Disappeared From IE9 Browser

Hello,

While in my Administrative Account, a Norton dialogue box popped up on the screen:

Norton AutoFix

NIS has encountered an error.  Error 3048,3.  We were unable to find an automated fix for this issue.

After rebooting, IE 9 no longer has the Norton Safe Search in it.  I right-clicked at the top of IE 9 to turn Norton Safe Search back on, but it is no longer on the menu.  But, when I checked the Manage Add-ons, the following are showing as enabled:

Norton Tool Bar

Norton Identity Protection

Norton Vulnerability Protection

It’s just not there in the browser.

Has anyone else encountered this problem?  How do I get Norton Safe Search back?

Replies

Kudos0

Re: Norton Safe Search Disappeared From IE9 Browser

Hello,

While in my Administrative Account, a Norton dialogue box popped up on the screen:

Norton AutoFix

NIS has encountered an error.  Error 3048,3.  We were unable to find an automated fix for this issue.

After rebooting, IE 9 no longer has the Norton Safe Search in it.  I right-clicked at the top of IE 9 to turn Norton Safe Search back on, but it is no longer on the menu.  But, when I checked the Manage Add-ons, the following are showing as enabled:

Norton Tool Bar

Norton Identity Protection

Norton Vulnerability Protection

It’s just not there in the browser.

Has anyone else encountered this problem?  How do I get Norton Safe Search back?

Kudos0

Re: Norton Safe Search Disappeared From IE9 Browser

I spent 2 hours online with a rep and they still don't know how to fix this.  Let me know if you have any success.

Kudos0

Re: Norton Safe Search Disappeared From IE9 Browser

Hi Cody,

For NIS 2013:  On the Norton Toolbar, left click on the Arrow by the Norton Check Mark and the word Norton  on the drop down menu you will see an option to Enable Norton Safe Search - place a check mrk in front of it - do you have your Safe Search back?

For 2012 products the option is in the sme plce - but no Norton word - just the Norton Check Mark by the down arrow.

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