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Kudos0

Norton Safe Search Takes me to Yahoo Search not Ask

My PC is running Win 10 Pro with IE11, New 360 with VPN. When I go to Safe Search I intermittently end up in Yahoo's Search not Ask as has always been. Is this normal behaviour for New 360, I find it suspicious. Can anyone advise me please 

Replies

Kudos0

Re: Norton Safe Search Takes me to Yahoo Search not Ask

You you have Yahoo search engine in IE?  If so, try deleting that and see how you go.

A little bit of knowledge is... well a little bit of knowledge.
Kudos0

Re: Norton Safe Search Takes me to Yahoo Search not Ask

Thank you Krusty13 for quick response much appreciated, I don't have Yahoo as a search engine, I deleted all except Norton which automatically set it as the default search provider.   

Kudos1 Stats

Re: Norton Safe Search Takes me to Yahoo Search not Ask

AJMcR just a fast thought, do you have IE set as the default browser on the system?  Also in IE clear your net cache, cookies etc. Close IE and reopen it. In IE add-on management disable the Norton Safe Search addon, close IE and reboot the system. After reboot re-enable it again. See whether anything changes. FWIW, you can also add Google as your default search provider and still get the green checks in your browser on IE. The Safe Search bar will also remain available.

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Home / Professional x 64 version 1903 / build 18362.295 / N360 Deluxe 22.18.0.213 / Norton Core v.282 on Android 2.00
Kudos3 Stats

Re: Norton Safe Search Takes me to Yahoo Search not Ask

Hi AJMcR:

Both Yahoo and Ask.com are third-party vendors for Norton Safe Web and Norton Safe Search.  If you read the fine print of the Norton Product and Service Privacy Notice at https://www.symantec.com/privacy/norton-privacy-english, the Data Collection section for Norton Safe Search / Norton Home Page / Norton Safe Web states in part:

... The user’s search query requests made through our Norton Safe Search product will be directed to our Third-Party Search Partners Oath/Yahoo! (for US and Canada) and IACI (for non-US/Canada) in order for the query research to be delivered to you. Our Third-Party Partners may also collect information directly from you pursuant to your activity on Norton Safe Search ...

InterActiveCorp (IAC) is the American holding company that owns Ask.com (the search partner used outside the US and Canada) and IACI is the stock ticker for that company.

I also suspect that data collection is related to the Yahoo Vendor feature that was added to Norton Safe Web in 2018.  I asked about this feature in my October 2018 thread Norton Safe Web v3.1.0.2 - What is the Yahoo Vendor Feature? and no one from Norton had the courtesy to respond to my concerns.
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32-bit Vista Home Premium SP2 * Firefox ESR v52.9.0 * Norton Security Deluxe v22.15.2.22

Accepted Solution
Kudos1 Stats

Re: Norton Safe Search Takes me to Yahoo Search not Ask

Hi everyone and Thank You for all your help. I am not very competent at pc repairs so I ended up having a Norton chat and they kindly offered to fix it for me, so all sorted out now.

Thank again

AJ

Kudos0

Re: Norton Safe Search Takes me to Yahoo Search not Ask

Glad you are good to go. Have an awesome weekend.

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Home / Professional x 64 version 1903 / build 18362.295 / N360 Deluxe 22.18.0.213 / Norton Core v.282 on Android 2.00