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Kudos0

Norton Safe Web

I am struggling with Norton Safe Web. I have 4 sites on my profile, some of which have been there for years but have never been tested. I recently added a new site and within a day, it was categorised as Scam Risk.

I have asked for that site to re-evaluated and had also responded to the 'mis-categorisation link on the warning page but, of course, no response. This is potentially very damaging to that business. The website in question is https :// www . foreveryoungbeauty . co . uk

As for the other websites in my profile, the ones that have never been tested, there seems to be no means of re-submitting these. What do I do about them ?

Replies

Kudos0

Re: Norton Safe Web

Hello Koo Janzen

Please list here all the sites which need to be evaluated. Have they had ownership verified? Once I have the list of all the sites, then I can get them all evaluated or re-evaluated. I can not see your Safe Web report, so I need to have the list of sites.

Have a Good Night and

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 270 I E 11 Chrome latest one
Kudos0

Re: Norton Safe Web

Kudos1 Stats

Re: Norton Safe Web

Hello Koo

I will notify the Safe Web Team about the 5 sites.

Please stay tuned to this thread for a response from the Safe Web Team on Thursday night after midnight EST.

Have a Good Night and

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 270 I E 11 Chrome latest one
Kudos0

Re: Norton Safe Web

Hi Koo Janzen

Your sites 'island-webdesign.co.uk', 'theeventsco.co.uk ', 'rhythmtree.co.uk ' and 'nitonandbrighstone.co.uk' have been submitted for analysis and are currently rated green in safeweb.norton.com.
https://safeweb.norton.com/report/show?url=island-webdesign.co.uk

https://safeweb.norton.com/report/show?url=theeventsco.co.uk
https://safeweb.norton.com/report/show?url=rhythmtree.co.uk

https://safeweb.norton.com/report/show?url=nitonandbrighstone.co.uk

We have whitelisted the site 'foreveryoungbeauty.co.uk' in Scam Insight. The changes will take a few hours and the block page will be removed.


Cops

Kudos0

Re: Norton Safe Web

I'm afraid no change. I have today spent 3 hours on the support chat with Norton, they have remote accessed my computer and 5 separate operatives have not been able to sort it out.

This is now getting seriously out of hand!!!

Scam Insight page is still being shown!

Kudos0

Re: Norton Safe Web

The scam insight page is generated by the information from Safe Web. That information has to be updated via definition updates sent with LiveUpdate. It can take a few days for the information to be sent out to all update servers in the world. Also going into the weekend, the update may not get sent out until next week.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton Safe Web

Hello Koo

I just checked that site in Google and it is showing as Green OK.  I went to the website and I didn't get any blockages. On what page of that website did you see the blockage?  Please post a screenshot of the blockage.

Here are the instructions on how to add a image to your post.

https://community.norton.com/en/forums/how-post-image-forums-0

Have a Good Night and

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 270 I E 11 Chrome latest one
Kudos0

Re: Norton Safe Web

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