Norton Safe Web blocking all sites in Chrome
Posted: 01-Aug-2022 | 12:02PM · Edited: 02-Aug-2022 | 4:05AM · 10 Replies · Permalink
In Chrome with Norton Safe Web extension enabled I do a search in Google and then click to open a site that comes up from the search. No matter what website I try to open (including Norton's) I get "Malicious Site Blocked, you attempted to access https: //havytyler.net /metric/?wid= 52743". If I click "continue to the site" I get a blank screen. I called Norton support and they told me to disable the extension and use VPN. I did that but then (after additional support calls) I learned that VPN won't let you access any banking sites (error: site can't be reached). Norton support then told me to turn off VPN when I want to access a banking site (Excuse me! What's the purpose of having VPN if you can't use it for security sensitive web activity like banking?). I finally convinced support to escalate my issue. I was supposed to get a call back this past weekend but no one called me. I've uninstalled and reinstalled both Norton 360 (including extensions) and Google Chrome. I still have the problem. At this point this product is useless to me from a web protection perspective. I need a fix please.
Re: Norton Safe Web blocking all sites in Chrome
Posted: 02-Aug-2022 | 9:11AM · Permalink
Thank you! This seems to have worked. Not sure why I had to use a free tool to correct the problem. You'd think that Norton would have given me a solution since that's what I'm paying for but anyway, thanks much for your help.