Solved.
Kudos0

Norton Safe Web blocking all sites in Chrome

Posted: 01-Aug-2022 | 12:02PM · Edited: 02-Aug-2022 | 4:05AM · 10 Replies ·

In Chrome with Norton Safe Web extension enabled I do a search in Google and then click to open a site that comes up from the search.  No matter what website I try to open (including Norton's) I get "Malicious Site Blocked, you attempted to access https: //havytyler.net /metric/?wid= 52743".  If I click "continue to the site" I get a blank screen.  I called Norton support and they told me to disable the extension and use VPN.  I did that but then (after additional support calls) I learned that VPN won't let you access any banking sites (error: site can't be reached).  Norton support then told me to turn off VPN when I want to access a banking site (Excuse me!  What's the purpose of having VPN if you can't use it for security sensitive web activity like banking?).  I finally convinced support to escalate my issue.  I was supposed to get a call back this past weekend but no one called me.  I've uninstalled and reinstalled both Norton 360 (including extensions) and Google Chrome.  I still have the problem.  At this point this product is useless to me from a web protection perspective.  I need a fix please.

Labels: Google Chrome, Connection Blocking
Accepted Solution
Kudos0

Re: Norton Safe Web blocking all sites in Chrome

Posted: 02-Aug-2022 | 9:11AM · Permalink

Thank you!  This seems to have worked.  Not sure why I had to use a free tool to correct the problem.  You'd think that Norton would have given me a solution since that's what I'm paying for but anyway, thanks much for your help.

View Accepted Solution in Context

Replies

Kudos2 Stats

Re: Norton Safe Web blocking all sites in Chrome

Posted: 01-Aug-2022 | 12:08PM · Edited: 01-Aug-2022 | 1:00PM · Permalink

Malicious Site Blocked! = Norton Safe Web Intrusion Protection System (IPS) block

IPS plays a critical role in filling holes created by bugs in operating systems, browsers and applications.  IPS detects and helps stop exploitations of security vulnerabilities. 
IPS has been a part of Norton Device Security solutions for some time, but now that it is also a part of the Norton Safe Web browser extension, the content of suspicious web pages, advertisements and popups are now cross-examined in an additional way, giving you even more protection when you browse the Web.

https://us.norton.com/feature/safe-web

Did you recently install any program/s &or browser extension/s.
 Do you run Chrome Sync? 

How to install and run a scan with Malwarebytes (Guide)
https://malwaretips.com/blogs/scan-malwarebytes-anti-malware-2-0/

Malwarebytes Malware Removal Help
https://forums.malwarebytes.com/forum/108-malware-removal-help/

How to Block Pop-Up Ads in Your Web Browser
https://www.lifewire.com/block-browser-pop-up-windows-4108710

Malvertising
Malvertising, or malicious advertising, is the use of online advertising to distribute malware with little to no user interaction required.
https://www.malwarebytes.com/malvertising/

Malwarebytes Browser Guard
Filters out annoying ads and scams while blocking trackers that spy on you.
https://www.malwarebytes.com/browserguard/

Browser push notifications: a feature asking to be abused
https://blog.malwarebytes.com/security-world/technology/2019/01/browser-push-notifications-feature-asking-abused/

Adware and PUPs families add push notifications as an attack vector
https://blog.malwarebytes.com/adware/2019/06/adware-and-pups-families-add-push-notifications-as-an-attack-vector/

Remove Malicious Browser Ads from Windows, Mac, and Android
https://malwaretips.com/blogs/remove-adware-popup-ads/

Kudos0

Re: Norton Safe Web blocking all sites in Chrome

Posted: 01-Aug-2022 | 12:11PM · Edited: 01-Aug-2022 | 1:04PM · Permalink 

https://havytyler.net/metric/?wid=52743

Dangerous Webpage Blocked = Norton Safe Web webpage rating block

https://safeweb.norton.com/report/show?url=https://havytyler.net/metric = Warning -> Malicious Sources/Malnets

Malicious Sources/Malnets
Sites that host or distribute malware or whose purpose for existence is as part of a malicious network (malnet) or the malware ecosystem. Malware is defined as software that takes control of a computer, modifies computer settings, or collects or reports personal information without the permission of the end user. It also includes software that misrepresents itself by tricking users to download or install it or to enter personal information. This includes sites or software that perform drive-by downloads; browser hijackers; dialers; any program that modifies your browser homepage, bookmarks, or security settings; and keyloggers. It also includes any software that bundles malware (as defined above) as part of its offering. Information collected or reported is "personal" if it contains uniquely identifying data, such as email addresses, name, social security number, IP address, etc. A site is not classified as malware if the user is reasonably notified that the software will perform these actions (e.g., it alerts that it will send personal information, be installed, or that it will log keystrokes).

Kudos0

Re: Norton Safe Web blocking all sites in Chrome

Posted: 01-Aug-2022 | 12:29PM · Edited: 01-Aug-2022 | 12:29PM · Permalink

Did you recently change permissions for nortonsafe.search.ask.com

Remove unwanted ads, pop-ups & malware
If you're seeing some of these problems with Chrome, you might have unwanted software or malware installed on your computer:

  • Pop-up ads and new tabs that won't go away
  • Your Chrome homepage or search engine keeps changing without your permission
  • Unwanted Chrome extensions or toolbars keep coming back
  • Your browsing is hijacked, and redirects to unfamiliar pages or ads
  • Alerts about a virus or an infected device

https://support.google.com/chrome/answer/2765944

How to install and run a scan with Malwarebytes (Guide)
https://malwaretips.com/blogs/scan-malwarebytes-anti-malware-2-0/

Do you run Chrome Sync?

Adware and PUPs families add push notifications as an attack vector -https://blog.malwarebytes.com/adware/2019/06/adware-and-pups-families-add-push-notifications-as-an-attack-vector/

Browser push notifications: a feature asking to be abused -
https://blog.malwarebytes.com/security-world/technology/2019/01/browser-push-notifications-feature-asking-abused/

Chrome -> Settings > Privacy and Security > Site Settings > Permissions > Notifications

Malwarebytes Malware Removal Help
https://forums.malwarebytes.com/forum/108-malware-removal-help/

Kudos0

Re: Norton Safe Web blocking all sites in Chrome

Posted: 01-Aug-2022 | 12:57PM · Permalink

Are you a Norton employee?  

Kudos0

Re: Norton Safe Web blocking all sites in Chrome

Posted: 01-Aug-2022 | 1:09PM · Edited: 01-Aug-2022 | 1:09PM · Permalink

AH1941:

Are you a Norton employee?  

No.  I run Norton.  I'm not Norton.  

Kudos0

Re: Norton Safe Web blocking all sites in Chrome

Posted: 01-Aug-2022 | 1:16PM · Edited: 01-Aug-2022 | 1:26PM · Permalink

havytyler.net

https://forum.avast.com/index.php?topic=275796.0

https://forums.malwarebytes.com/topic/273970-malware-warning-window-keeps-popping-up/

Kudos0

Re: Norton Safe Web blocking all sites in Chrome

Posted: 01-Aug-2022 | 1:24PM · Edited: 01-Aug-2022 | 1:25PM · Permalink

havytyler.net

For an in-depth look at Trojans, see this page.

Kudos0

Re: Norton Safe Web blocking all sites in Chrome

Posted: 01-Aug-2022 | 2:58PM · Edited: 01-Aug-2022 | 3:01PM · Permalink

10 security vendors flagged this URL as malicious

​​​​​​https://havytyler.net
http://havytyler.net

403 Status  - 2022-08-01 

https://www.virustotal.com/gui/url/5b5b8978b381fb3027b817c2fa42e295b3d2c6fc232a554b6ee4824c3fdd6c13

Scan Failed

https://havytyler.net/  Unable to scan your site. 403 Forbidden

Site Issue Detected

http://havytyler.net/  Unable to scan your site. 403 Forbidden

403 Forbidden
This error code may mean the site was disabled by its hosting provider because of malware problems. The site also may be under maintenance at the moment and you should try scanning it later. Another possible reason is some parts of the website have restricted access and our scanner could not scan them.

https://sitecheck.sucuri.net/results/https/havytyler.net

Kudos0

Re: Norton Safe Web blocking all sites in Chrome

Posted: 01-Aug-2022 | 3:12PM · Edited: 01-Aug-2022 | 3:17PM · Permalink

Remove unwanted pop-ups or site redirects
STEP 1: DOWNLOAD AND RUN NORTON POWER ERASER - UNWANTED APPLICATION SCAN
STEP 2: RESET BROWSER SETTINGS
STEP 3: DOWNLOAD NORTON POWER ERASER AND RUN A SCAN
DID NORTON POWER ERASER DETECT ANY THREAT?

 https://support.norton.com/sp/en/us/home/current/solutions/kb20100811171926EN

Please confirm Windows Fast Startup is off. W10 [here] W11 [here]
Please run Norton LiveUpdate and Restart (not Shut down) machine. Repeat. 

Flush your DNS cache.
https://www.lifewire.com/flush-and-clear-windows-dns-cache-5095298
Power cycle reset your modem/router. 
https://www.lifewire.com/how-to-properly-restart-a-router-modem-2624570
Note: lifewire.com is ad supported -

How to install and run a scan with Malwarebytes (Guide)
https://malwaretips.com/blogs/scan-malwarebytes-anti-malware-2-0/

Malwarebytes Malware Removal Help
https://forums.malwarebytes.com/forum/108-malware-removal-help/

NPE does not detect malware (that is what Norton Security is for), it presents you with a list of files that could be malware.  It is meant to be run when your Norton program does not detect anything malicious but you still suspect that something may be acting suspiciously on your PC.  If there doesn't appear to be anything wrong, the results returned by NPE will almost always be safe files that belong to applications on your system.  NPE doesn't tell you much about a file because it really doesn't know much about the files it presents - that's the whole point, if Norton knew whether the file was actually malicious or not you would not have to run NPE, as Norton Security would catch it if it was malicious and NPE would not flag it if it was a known good file.  2018'

https://community.norton.com/en/comment/7865241#comment-7865241

Norton Power Eraser uses our most aggressive scanning technology to eliminate threats that traditional virus scanning doesn’t always detect, so you can get your PC back. Because Norton Power Eraser is an aggressive virus removal tool, it may mark a legitimate program for removal. However, you can always undo the results of a scan. It can also help detect and remove Potentially Unwanted Programs.  For instructions on using Norton Power Eraser, see the tutorial.

https://us.norton.com/support/tools/npe.html

The NPE is a very aggressive scanner that was designed to be used as a rescue tool in emergency situations when your operating system becomes unstable or you believe you have deeply embedded malware that cannot be detected by a standard antivirus / anti-malware scan.  The NPE is prone to false positive detections and can sometimes remove important system files and registry entries [...] 2018'

https://community.norton.com/en/comment/7944441#comment-7944441

One thing to keep in mind is that NPE does not positively detect known malware - that is the job of your regular Norton Security product.  NPE instead looks for files that might warrant investigation if you suspect that you are infected and regular scans come up clean.  NPE will flag many legitimate files, so never assume that what NPE finds is truly malicious. 2018'

https://community.norton.com/en/comment/7975311#comment-7975311

The simple answer is NPE uses a heuristic reputation scale. Something that is very new, even with a Symantec signature, can be flagged as unknown.  2018'

https://community.norton.com/en/comment/8013691#comment-8013691

Norton Power Eraser Tutorials for Windows 10/8/7
https://support.norton.com/sp/en/us/home/current/solutions/v129164633

Virus Protection Promise is a virus removal service provided by Norton experts. If they are unable to remove the virus from your device, you will be entitled to a refund even if no other refund right applies. The following terms and conditions apply:

  • You must have an automatically renewing device security subscription with antivirus for the virus removal service.
  • [...]

https://us.norton.com/virus-protection-promise

Accepted Solution
Kudos0

Re: Norton Safe Web blocking all sites in Chrome

Posted: 02-Aug-2022 | 9:11AM · Permalink

Thank you!  This seems to have worked.  Not sure why I had to use a free tool to correct the problem.  You'd think that Norton would have given me a solution since that's what I'm paying for but anyway, thanks much for your help.

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