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Kudos2 Stats

Norton Safe Web Extension Causes Massive Slowdown

When enabled the Norton Safe Web extension causes Firefox home page to take ages to load.  With it disabled Firefox home page loads much quicker.  As a work-around, because Norton relies on Norton Safe Web for protection from malicious and phishing websites, I have installed BitDefender TrafficLight.  Not only does Firefox home page load far quicker, but Trafficlight also displays a 'TrafficLight' icon in Google search results.  Something the old Norton toolbar used to do but the developers chose not to include with their new extension for some reason.  Perhaps to convince some to use Norton Safe Search, powered by Ask.

After my experience with Firefox I tried out the same extension replacement in Brave browser, a Chromium fork.  I was not surprised to see Brave opening much faster too.

Over to you, Symantec.  Or should I say, 'Norton' now?

A little bit of knowledge is... well a little bit of knowledge.

Replies

Kudos0

Re: Norton Safe Web Extension Causes Massive Slowdown

Hi Krusty,

Sorry for the issue you are facing, it would be helpful if you can please answer below queries so we can examine from our side.

1. What was the Home Page URL on which you faced this issue ?

2. Are you facing this issue on fresh launch of Firefox browser OR every new tab launch of Firefox ?

3. Windows and Firefox version on which you faced this issue ?

Kudos0

Re: Norton Safe Web Extension Causes Massive Slowdown

Hi @viveksu,

  1. https://www.bing.com/
  2. First launch of Firefox.
  3. Win10 x64 1903, Firefox 68.0.1 (64-bit).

Thanks.

A little bit of knowledge is... well a little bit of knowledge.
Kudos0

Re: Norton Safe Web Extension Causes Massive Slowdown

Hi viveksu,

There could be a potential conflict with another extension called, uBlock Origin.

A little bit of knowledge is... well a little bit of knowledge.
Kudos1 Stats

Re: Norton Safe Web Extension Causes Massive Slowdown

I am in the same boat, yet with Edge.

I just did a clean Windows 10 installation and after Norton extensions(password and safe), Edge became very slow opening my home page msn.com, ebay, xfinity, etc.

I tried every single troubleshooting method. None worked. Until I decided to disable the Norton extension = Edge is loading pages as fast as Chrome!

Kudos0

Re: Norton Safe Web Extension Causes Massive Slowdown

@viveksu,

It would be great to know if this issue is at all being investigated or not.

Same issue persists with FF 68.0.2.  Disabling both Safe Web and Norton Password Manger makes a huge difference.

Thanks.

A little bit of knowledge is... well a little bit of knowledge.
Kudos0

Re: Norton Safe Web Extension Causes Massive Slowdown

Yes Krusty13.

We are analyzing the issue.