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Kudos0

Norton Safe Web incorrectly report URL as Not Safe

Norton Safe Web incorrectly reports the URL for my personal Profile Page on the ESO Forums as Not Safe. I have been a member of these Forums since August 2013 during Closed Beta for The Elder Scrolls Online, renewed August 2014 just before release of the game.

No other ESO Forums URLs produce Not Safe, and searching the URL on another page of Safeweb reports my Profile URL as Safe and Trusted with five bars.

Norton Live Chat Support said to submit the URL through safeweb, and await a reponse from the Safeweb/Symatec. team. I can find no link to submit a False Positive report, but I am not the Site Owner. Submitted Feedback, but that excludes a personal reply.

Which link should I use as non-site owner to submit the URL for a personal response. The URL falsely reported Not Safe is: http://forums.elderscrollsonline.com/en/profile/comments/97994/Auldjohn

Replies

Kudos1 Stats

Re: Norton Safe Web incorrectly report URL as Not Safe

SafeWeb looks at > elderscrollsonline. com < info here >
VirusTotal > hxxp://forums.elderscrollsonline. com/en/profile/comments/97994/Auldjohn <info here>

What do you see...?  https://safeweb.norton.com/about

Kudos0

Re: Norton Safe Web incorrectly report URL as Not Safe

Hello jlconrod,

I just visited your personal profile page as you listed and did not see any warnings from Norton.  I was able to read the entire page without a problem.   http://forums.elderscrollsonline.com/en/profile/comments/97994/Auldjohn

As bjm_ asked - describing what you are seeing would be helpful.  Perhaps you could post a screenshot: How to post an image in the forums.

Thanks!

"Anyone who isn't confused really doesn't understand the situation."   Edward R. Murrow
Kudos0

Re: Norton Safe Web incorrectly report URL as Not Safe

It now shows "This page is secure".

Note: Since posting this earlier today, N360 2015 Update downloaded a Patch that required a reboot. Since then my ESO Forums Profile pages shows Secure.

File Attachment: 
Accepted Solution
Kudos0

Re: Norton Safe Web incorrectly report URL as Not Safe

Hello jlconrod

I'm glad to see that the site is now marked as Green Go

Could you please mark the thread as solved by clicking on the post which solved it even if it's your own post. This will help the Search feature.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.

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