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Kudos0

Norton Safe Web Status Not Being Shown On Search Results

Hi, Everyone,

Just did a Google Serach and the Norton Safe Web Status icon was not being shown alongside the Serach Results.  symantec should get this Fixed because it is happening far too often.  Thanks.

Thursday, November 21, 2013: The THREATCON was changed to Level 1: Normal | Tue., Nov. 05, 2013: Zero-Day Vulnerability: Microsoft Security Advisory 2896666 | Saturday, November 09, 2013: Cyber-Criminals Serve Up A Veritable Smorgasbord Of Threats For South Koreans | Wednesday, October 09, 2013: New Internet Explorer Zero-Day Targeted In Attacks Against Korea And Japan [C.V.E.-2013-3897]

Replies

Kudos0

Re: Norton Safe Web Status Not Being Shown On Search Results

Hi, Everyone,

Just did a Google Serach and the Norton Safe Web Status icon was not being shown alongside the Serach Results.  symantec should get this Fixed because it is happening far too often.  Thanks.

Thursday, November 21, 2013: The THREATCON was changed to Level 1: Normal | Tue., Nov. 05, 2013: Zero-Day Vulnerability: Microsoft Security Advisory 2896666 | Saturday, November 09, 2013: Cyber-Criminals Serve Up A Veritable Smorgasbord Of Threats For South Koreans | Wednesday, October 09, 2013: New Internet Explorer Zero-Day Targeted In Attacks Against Korea And Japan [C.V.E.-2013-3897]
Kudos0

Re: Norton Safe Web Status Not Being Shown On Search Results

Sorry but I cannot confirm this.  Using IE8 and FF3.6, both searching from the browser search bar and from the Google.com main page; both searches come up with the Safe Web status icons by each result.  This used to be an issue with the Google.com main page; is this where you find this happening?

In the past investigations by Symantec, it was determined that Google keeps changing their code on the main page and that was the issue.

Can you provide which search method (search tool bar or main web page) and what web page URL (if that is the case)?

Win10 x64; Proud graduate of GeeksToGo
Kudos0

Re: Norton Safe Web Status Not Being Shown On Search Results

Some customers reported that Safeweb icons are not shown for google.com in IE 8. If we search from google in IE search bar or google toolbar, search icons appear. This works fine in IE 6, 7 and Firefox browsers. This issue will be fixed soon.  

Kudos1 Stats

Re: Norton Safe Web Status Not Being Shown On Search Results

I have also noticed this on google the last few days, it is intermittent though. Strange how only the last few days !!

Kudos0

Re: Norton Safe Web Status Not Being Shown On Search Results

How soon?  It would be great if you could provide a date when this is going to be released, or a date when it is expected to be released.

Thursday, November 21, 2013: The THREATCON was changed to Level 1: Normal | Tue., Nov. 05, 2013: Zero-Day Vulnerability: Microsoft Security Advisory 2896666 | Saturday, November 09, 2013: Cyber-Criminals Serve Up A Veritable Smorgasbord Of Threats For South Koreans | Wednesday, October 09, 2013: New Internet Explorer Zero-Day Targeted In Attacks Against Korea And Japan [C.V.E.-2013-3897]
Kudos0

Re: Norton Safe Web Status Not Being Shown On Search Results

Hi Floating_Red,

It isn't customary for us to provide dates for fixes, as these things tend to change during testing. However, this would be something that would be fixed on the server end and not through LiveUpdate. 

Kudos0

Re: Norton Safe Web Status Not Being Shown On Search Results

Hi Floating_Red,

More can be read on this issue in this Thread.

http://community.norton.com/t5/Norton-Internet-Security-Norton/Site-Safety-Symbols-disappear-when-using-Google-search/td-p/201070

I would also like to confirm is problem still remains,I look forward to a fix soon.

XP PRO/ SP3 IE8/Firefox ver:3.6.11/ NIS 2011

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