• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

Kudos0

Norton Safe Web Verification won't work

I am trying to verify my site ownership through Norton Safe Web so I can submit my site to be re-evaluated as it has been falsely flagged. 
I clicked to verify my site
I followed the instructions to verify my site by putting the meta tag I was given into the head section of my site.
I hit verify.
It won't verify.
I checked that the code was in the proper place, I had others check that the code was in the proper place, I cleared my cache, I cleared my site's cache, I hit verify again.
It still won't verify.
I need my site ownership verified so I can resolve this issue so that Norton users will no longer be told that my site is not safe. I have been told  by Norton that the only way to get this issue resolved is to post in this forum, so that is what I am doing.

Let me know what info you need from me to resolve this issue

Thank you.

Replies

Kudos0

Re: Norton Safe Web Verification won't work

Hello jessie519

What we need to know is the name of the site. We also need to be able to see the meta tag on your site. Once it has been verified and rated, then you can remove the tag. Once I have this information, then I can tell the Safe Web Team to manually verify your site.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.18.0.213 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Norton Safe Web Verification won't work

Thank you very much! The site is JessieAtHome dot com. You should be able to get what you need from that, but if not, let me know what else you need from me.

Kudos0

Re: Norton Safe Web Verification won't work

Hello Jessie

I couldn't see your site since it was blocked as a dangerous site.

http://safeweb.norton.com/report/show?url=http:%2F%2Fjessieathome.com%2F&product=NS&version=22.5.2.15&lang=0901&source=toolbar

You will need to clean up the site before it can get a clean rating. It had something to do with processing? I couldn't get to the site to see if the meta tag is pasted on the site and is visible.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.18.0.213 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Norton Safe Web Verification won't work

There is nothing wrong with my site, but I can't get the false flag removed until I verify the site, and I was told the only way to get that done is to come here and ask as I already put the meta tag where it needs to go. No one else but Norton has a problem with my site, and no one who has ignored the block has had a problem. It is a false flag.

Kudos1 Stats

Re: Norton Safe Web Verification won't work

Hello Jessie

I will ask the Safe Web Team to have a look at this thread and then the site. They will be online after midnight due to different time zones. I will ask them to post in this thread their findings.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.18.0.213 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Norton Safe Web Verification won't work

Thank you. In the meantime I am having my hosting company run another sweep to be sure there is nothing wrong with my site, just in case something was missed. 

Accepted Solution
Kudos0

Re: Norton Safe Web Verification won't work

Hi jessie519,

We have manually verified ownership of your website 'jessieathome.com' and also analyzed it and found it to be clean so we have changed its rating to green.

http://safeweb.norton.com/report/show?url=jessieathome.com

Cops

Kudos0

Re: Norton Safe Web Verification won't work

thank you so much!!! I really needed some good news this morning.

Kudos1 Stats

Re: Norton Safe Web Verification won't work

Hello Jesssie

I'm glad to see that your site is now Green Go. Thanks for marking your thread as solved. Now others who may have a similar problem will know how to get it resolved.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.18.0.213 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Norton Safe Web Verification won't work

floplot, 

THANK YOU for getting me the help I needed. It is truly appreciated. 

Kudos0

Re: Norton Safe Web Verification won't work

You are welcome, Jessie.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.18.0.213 Core Firmware 282 I E 11 Chrome latest version.

This thread is closed from further comment. Please visit the forum to start a new thread.