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Kudos0

Norton Safety Minder - Enabled in tray but says its not running in the "home page"

When i look over my kids shoulders I can see that they both have the yellow icon in the tray and it says enabled yet when i log on to the website to monitor the activity, I get no reports. 

Under one of my kids names on the web site it says that Norton Safety Minder is not running (despite it saying it is in the tray) and i cant seem to switch something back on that thinks its on anyway !

The kids can go to any website - nothing is restricted, the searches are not logged or reported and I have had no alerts to my email.

The only thing that seems to work is the time out when they approach their time limits and it details some of the logouts and logins

I am using XP SP4, with firefox and also internet explorer 8 - both browsers have the same issue.

Replies

Kudos0

Re: Norton Safety Minder - Enabled in tray but says its not running in the "home page"

When i look over my kids shoulders I can see that they both have the yellow icon in the tray and it says enabled yet when i log on to the website to monitor the activity, I get no reports. 

Under one of my kids names on the web site it says that Norton Safety Minder is not running (despite it saying it is in the tray) and i cant seem to switch something back on that thinks its on anyway !

The kids can go to any website - nothing is restricted, the searches are not logged or reported and I have had no alerts to my email.

The only thing that seems to work is the time out when they approach their time limits and it details some of the logouts and logins

I am using XP SP4, with firefox and also internet explorer 8 - both browsers have the same issue.

Kudos0

Re: Norton Safety Minder - Enabled in tray but says its not running in the "home page"

Hi IANM,

Please make sure the Web Supervision is ON under Settings -> Web

Also, please associate the kids'  Windows accounts to the their profiles on OnlineFamily.Norton website

  • Click on the Norton Safety Minder icon, a dog paw in the system tray
  • Select Edit Accounts
  • Enter your account email and Password
  •  Associate your children's Windows accounts to the profiles on OnlineFamily.Norton.

Here is a Help file on associating Windows account.  https://onlinefamily.norton.com/familysafety/help/associating-windows-account.jsp

Thanks Katie

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