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Kudos0

Norton Safety Minder not recordering activity properly

A week ago I installed and configured this parental control software and it appeared to work correctly.  Then a hard a computer crash that required me to completely reinstall my software on my PC running Windows XP.

Once I had my computer back up and running I tried to reinstall Safety Minder.  When I did it complained I already installed it on this PC so I created a second name.  The monitoring didn't appear to work.  I then removed both the computers and the children.  Then I added the children back in using the original computer name.  Not complaints from from Safety Minder but the activity is not being tracked properly.

I visited three websites and none of them appeared.  Only the log out time was recorded.  Also the child had a curfew of 8:00pm which was not monitored.  It appears the software might not be operating properly.

It seemed to work properly the first time I tried this a week ago.

Regards,

Chuck

Replies

Kudos0

Re: Norton Safety Minder not recordering activity properly

A week ago I installed and configured this parental control software and it appeared to work correctly.  Then a hard a computer crash that required me to completely reinstall my software on my PC running Windows XP.

Once I had my computer back up and running I tried to reinstall Safety Minder.  When I did it complained I already installed it on this PC so I created a second name.  The monitoring didn't appear to work.  I then removed both the computers and the children.  Then I added the children back in using the original computer name.  Not complaints from from Safety Minder but the activity is not being tracked properly.

I visited three websites and none of them appeared.  Only the log out time was recorded.  Also the child had a curfew of 8:00pm which was not monitored.  It appears the software might not be operating properly.

It seemed to work properly the first time I tried this a week ago.

Regards,

Chuck

Kudos0

Re: Norton Safety Minder not recordering activity properly

The Web, IM, , social, search, schedule time are all non-functional.  On the logoff is working.


Some additional information:

I am running XP Home addition, My children's accounts are limited.  I am using IE 7.  I have Norton 360 V3 installed and configured to protect my PC.  Do you need to know anything else?


It's like the install didn't work properly?


Regards,

Chuck

Kudos0

Re: Norton Safety Minder not recordering activity properly

Hi chuckrlee,

Thanks for the detailed information.  Do you see XXX (Kid's name) is protected in green under Settings -> Profile?

Thanks,

Katie

Thanks Katie
Kudos0

Re: Norton Safety Minder not recordering activity properly

Yes, Both are protected.

Chuck

Kudos0

Re: Norton Safety Minder not recordering activity properly

Hi KatieQ,

I uninstalled and reinstalled and that appeared to fix the problem.

Regards,

Chuck

Kudos0

Re: Norton Safety Minder not recordering activity properly

Hi chuckrlee,

Thanks for the update.  I'm very glad to hear it.

Thanks,

Katie

Thanks Katie
Kudos0

Re: Norton Safety Minder not recordering activity properly

I have a similar problem as chuckrlee, but i have uninstalled & reinstalled 4 times, but its still not working properly.  See description below:

Problem is: I have (5) users that all have different categories of protection (depending on age).  Currently Safety minder seems like it is running properly, but it is not blocking inappropriate sites.  I have a desktop PC that is functioning fine.  The laptop that I am on now did work properly until I upgraded from Norton Internet Security 2010 to Norton 360.  When upgraded, my computer crashed, and I used a system restore to get up & running.  After the system restore, I removed all Norton Products, and then tried a re-installation of Norton 360.  The second install was flawless.  However, after I reinstalled Norton Safety Minder, I noticed the websites were not being blocked like were in the past.

I have a desktop PC running XP, and Norton 360, and Safety Minder works fine.

My Laptop is running Windows 7, Norton 360.  Again- This Laptop did work correctly a few weeks ago.

We use Internet Explorer to access the internet, and IE is running in 32bit-mode.

Please help if you can.

Kudos0

Re: Norton Safety Minder not recordering activity properly

Hi RussM,

I sent  you a PM with the steps to uninstall/reinstall Norton Safety Minder.  Please let us know if it corrects the issue that you're experiencing.

Thanks,

Katie

Thanks Katie
Kudos0

Re: Norton Safety Minder not recordering activity properly

Katie,

The fix did not work.  I followed the directions per your PM, and tried several times, but still the same results as before (everything seems to be working, but not blocking websites that its supposed to block).  (It is still working OK on my other PC- blocking the correct sites).

The file you told me to delete was actually in a slightly different directory (C:\Program Files (x86).....), but i deleted it none the less.

Let's try the remote access setup.  Let me know what I need to do to set this up.  I really want to get this resolved.

Thank you,

Russm

Kudos0

Re: Norton Safety Minder not recordering activity properly

Hi RussM,

Thanks for the update.  I've sent you an PM and please read it for details.

Thanks,

Katie

Thanks Katie
Kudos0

Re: Norton Safety Minder not recordering activity properly

When you say it's not working can you be more specific?

With respect to children, we have a setting if your child is 14 or older, we set to just "monitor" and not block or warn on any site. Given you said you had 5 kids I am guessing that at least one of them is that age or greater. Can you check the "web" settings to see what you currently have it set to.

Matt

Kudos0

Re: Norton Safety Minder not recordering activity properly

I'm running Win XP SP3 and firefox.  For my child accounts, they are both 'limited'.

Problem:  Not all websites are being recorded.  I checked the firefox history today and found 41 location entries during an obvious block of time.  Norton only shows 5 sites (have to expand each to see the number of times visited per line).  5 also does not include the queries on suggested search queries since those are not captured by Firefox history.

Why does Norton Child Safe not capture all web activity?

There are no other messages (such as disabled) during this time period.

Kudos0

Re: Norton Safety Minder not recordering activity properly

Hi reshleman,

I would be more than happy to setup a remote desktop access and check the issue.  You're welcome to send me a private message or an email for details.  You can find my email address at http://community.norton.com/norton/profile?user.id=15038

Thanks,

Katie

Thanks Katie

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